SK Northwest

Category:	Motor Vehicle Dealer
Address:	250 SE Division Pl, Portland, OR 97202, USA
Phone:	+1 503-238-2510
Site:	sknorthwest.com
Rating:	3
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Genora75

I honestly was hoping I didnt have to do this,...but I think you need to be warned! I really do hate that I have to write this review because my initial impression when I walked into SK Northwest was really positive. Well in February I purchased a Can-Am Spyder from a private party with 3100 miles. It was time for the 3000 mile oil change and inspection, so I researched the local dealers that could perform service. Needless to say, all the dealers in the Portland/Vancouver area had really bad ratings so I just picked SK Northwest. I really hoped my experience was going to be great because the folks there were nice and the facility was clean and organized. However, when I received my Spyder back from service, a couple things were extremely wrong. When I got home I noticed that one of the body panels were cracked. I called SK and naturally the service manager told me they didnt do it and I had the option to bring it back in so they could tell me to my face they didnt do it. Ok, I have zero proof that they did it but its a stress fracture and,...they did it (Im a material science engineer,...28 years, beside the point) looks like Ill have to eat the $249 repair! Secondly, the the left fog lamp didnt turn on. Just tonight, after spending a couple hours researching this on YouTube, I took a panel off that exposed the wires to the headlamps on the left side of the Spyder. Low and behold, they didnt reconnect wires when they took the panel off to change the oil and filter (if they even did that!). Im a stickler about quality and safety and I take pride in my work to ensure quality and safety is a design fundamental. If SK NW is going to be in the business of repairing state of the art motor vehicles, its imperative that quality workmanship and safety consciousness be at the forefront of their service business model! Based on my experience with SK NW, it makes me wonder what else they forgot to do. I would hate to experience an SK NW catastrophic failure on my 3 wheeled vehicle at 60mph not to mention the countless 2 wheeled vehicles theyve serviced in just the last 30 days. This is for potential customers of SK Northwest. I paid $325 for them to essentially cost me an additional $249 damage to my Spyder. Hopefully I can reconnect the fog lamp wires but one would think that would have been included in the $325 oil and filter change? One more quick note. My wife actually asked the Service Manager, "why are your Yelp ratings so low?". He said, "There was a person at their shop that no longer works there. And a couple customers were dissatisfied and tried to put the blame back on us". SK, I think you terminated the wrong person or not enough people! Well, at this point Im not going to argue with the service manager about the damage to my Spyder nor my POOR CUSTOMER EXPERIENCE. Im going to have my Spyder re-serviced by a reputable dealer to ensure its safe. Additionally Im going to help you SK NW by writing Can-Am Corporate to request they audit your ability to service their products! Should have trusted the online reviews!

Charles Kisor

I bought my Razor Xp1000 in 2014 from SK Northwest Sale Department.They were great. I bought a lot of accessories from their parts department and have had no problems. Now their Service Department is another story. Last year my razor started missing when I would get on it. I took it to SK Northwest Service Department and told them what it was doing and they said they would check it out. After about 3 weeks had gone by, I called them to see if they found anything out. I was told by the Service Manager that they would get to it today. About a hour later the Service Manager called me and said the problems was I am using an after market belt. Another words I had a Gates belt on it and not a Polaris belt. I told the Service Manager that was not the problem because I switched belts and put on a Polaris belt that I have as a spare and it still did it. I told him that I know it is not the belt and that I would take him down to Sand Lake on that Sunday and show him what it does. I also told him that if it was the belt I would pay his full wage for the day and if it wasnt the belt that they would pay for everything and the Service Manager refused to do it and told me it was the belt. I told the Service Manager I will come down the next morning to pick it up when they opened up. When I picked it up, Shawn the owner was there and I told him what happened. Shawn apologized to me and I told him I will take my business else where. I took my razor to Columbia River Polaris in St. Helens. I talked to the Service Department about how it was missing. The Service Manager was very friendly and said they would put it on their Machine and see what is going on. They found that the ECM needed to be updated. Hey! PROBLEM SOLVED. It was not the belt.It needed a Computer update. SK Northwest Service Department is incompetent and I would never have Service done there again.

A Private User

They initially seemed very professional however they were like used car salespeople not delivering what they say. I brought two jet skis in for repair to their service department. It took weeks before they called me only to inform me they couldnt identify the problem. I decided to go in and pay them for "doing nothing" when I realized missing fenders and other items there were kept in the storage compartments. I informed them of whats missing and left without the jet skiis. They were completely unresponsive thereafter until I received a certified notice of a "storage/mechanic lien" they placed on the skiis. A $200 bill was now $2000. I had no choice but to pay the bill on a charge card or I would lose ownership. The skiis (1) Not repaired (2) Items were missing/stolen (3) Cost me nearly the value of the skiis themselves. I was advised my only option was to pay the storage lien thus limiting my losses and pursue SK Northwest legally. Maybe SK is a legitimate business if nothing goes wrong but if there is a problem "WATCHOUT" they were not reasonable at all!

Tammy Berry

Very incompetent people here. They are nice enough but nice doesnt get things done, nor does it help me. Took my rzr there over 2 weeks ago to get it fixed. Never once did they call me back with a diagnosis. I called them 3 times to find out the problem and cost and always got "I will find out and get back to you" They knew I had a vacation scheduled with it 3 weeks from taking it in and they never ordered the parts I needed. I called yesterday to see when I could pick it up, only to find out parts couldnt be here in time for my vacation because they nevered bothered to order them 2 weeks ago. I ordered the parts online and now will stay up all night doing it myself just tp be able to leave. If I wanted to do it myself I wouldnt have wasted 5 hours loading, unloading and sitting in traffic! Dont waste your time here, take it someplace else.