JCPenney Optical

Reviews 4

LO

Lori Spurgeon

The absolute worst customer service I have ever had. First I went to get an eye exam and glasses (wanted 2 pair on their special - sunglasses and other glasses - supposed to be $149 for 2 pair of bifocals). The exam was great. Great stopped there. I told them from the begining (prior to the appointment) that I wanted the special that my neice had gotten 1 week earlier. They said no problem and but the first appointment was the one 1 took. Once I was finished they said it would be $326 for 1 pair! I asked about the special that I booked under and they said it had expired. Finally I got them down to $289 with eliminating a few things. Still almost twice as much as 2 pair should have cost me and more than my neice paid 1 week previous and I was promised when I booked the appointment. Then it took forever for me to recieve the glasses after I paid for them. I finally got them in December. After a couple of months I started noticing the anti glare treatment I ordered looked painted on and like it was coming off when I was in the sun. It also prisimed. I thought maybe that was the nature of it and I could see through them fine so thought no big deal. Well, that got progressively worse and now in bright light and sun I my vision is effected. I called on a Friday in June and they said no problem, bring them in and I had warranty protection. I brought them in the next day and they said it was probaby my fault for cleaning them incorrectly. Now, when I purchased them they cautioned me to only clean with the cloth they provided and the cleaner they provided and I had been meticulous in doing just that to protect my very expensive glasses. The women (supposedly the manager) then told me I had probably washed the cleaning cloth in detergent and fabric softener. I assured her I had not. She then said it would be $30 to replace the lenses since I had purchased the warranty protection. Wait! I am not paying $30 to replace something that I paid for already that is defective. The warranty protection I purchased was in case I damaged them. This was not the case. Furthermore, they told me when I called the day before that I did not have to pay anything since it was defective. When I explained to the "new manager" what I was told, she said that must have been the old manager. I told her I just called the day before. She said, well it was an employee that was trained by the old manager. Excuse me???? I am not paying to replace something that is defective. She said she could send them to the lab and have them look at them but she was sure they would send them right back because it had been so long. I asked if she expects the anti glare protection to last only 6 months (and 2 months before it started going bad) that they should tell people that. I would not have purchased something that was only expected to last a couple of months. She said if I took care of it right it would last longer. Well, at that point I asked her if she had a supervisor and when she said yes I asked to have her call me. I also asked that they send my glasses in to the lab to determine that they are indeed defective. I had to ask for a receipt of some sort for leaving my expensive pair of glasses with them to "see if they would fix them". It has been 5 days and I still have not received a call from the supervisor. I called today several times and recieved vm. When I called before and left a vm it took 2 days for someone to call me back. DO NOT SHOP HERE!!!!!!!!!!!

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KR

Kristy Schepker

Absolutely the worst service and one of the most expensive runarounds I have ever been sent on. When my son was told he needed glasses we went for the back to school deal. Then my sons pediatrician told us he shouldnt be wearing weak glasses at his age (different mess) so I called the JCP optical center to cancel the order. I was told I would need to come in to cancel and receive a refund. I explained it was an hour drive in and asked if there was any way it could be completed over the phone. I was told no, and told that I couldnt go to the center closer to my work, their systems arent connected I had to go back to the SAME optical center. OK, so the next day I drive the hour in to the store, find it "closed" with be right back sign up, likely the attendant was at lunch, wait 30 minutes, come back only to be told the kid running the place cant process any returns, his manager insists only managers can process refunds, and there is nothing he can do for me and I will have to come back tomorrow. I explain the situation and tell him Im not taking another half day off to drive across town again to complete this, so he calls his manager and she offers to call me tomorrow to process my refund over the phone. IF THIS COULD BE DONE OVER THE PHONE, WHY THE *%^$ DID I WASTE MY AFTERNOON COMING IN? Wasted half a day of work because they close early, and I had fight traffic both ways. Never again.

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JU

Justin Zhong Luc

This is a warning for your money. Pros: The new optometrist is very nice and did her job perfectly. Cons: They did not accept our vision insurance after the exam and glasses selection, so we ended up paying a large amount out of pocket. They didnt even offer any help for ways to help pay. What is odd is that we have been coming here for a while, and our insurance has always been accepted. The customer service missed a negative sign on my prescription and I had to wait for a new pair for a very long time.

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EL

Elaine Nelson

Here Iam with my cell in one ear and the landline in the other, First thr "music" used for the on hold is horrible... Next, I wanted to come in today and get three pairs of glasses.. I thought I would check to make sure someone would be there.. NO ANSWER... So here Im still waiting and guess the phone disconnected on your end. So I have now called back in for the last time.. no wonder JCP is getting a bad name. POOR ----

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