LensCrafters

Category:	Eye Care Center
Address:	9730 SW Washington Square Rd, Tigard, OR 97223, USA
Phone:	+1 503-620-4850
Site:	local.lenscrafters.com
Rating:	3
Working:	9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 10AM–7PM

Location

Photos 20

Reviews 7

Donald Lowe

I purchased progressive lenses & frames from them in May (I think). They were not right. They blamed it on my prescription so I went & had another eye exam. They still werent right had another exam at the optometrist next door to them. She suggested that I get a different lens. They said she didnt know what she was talking about. Got another set of lenses. I still had to increase the font size on my computer to read the screen. They kept saying, it takes about 30 days to get used to the new lenses. Progressive do take some time but I purchased 2 other set of glasses from 2 other places & never had these problems. The 3rd time I went in to get the new lenses she said my 90 day warranty had run out & I was stuck with them. In January 13 I went back in to have my glasses adjusted. The were digging into my nose because thats the only way I could see to drive. They have a new manager Catherine. She said if I wanted to pay the $25 for scratch replacement she would get a 4th lens an make it right. I said OK. It took 2 weeks to get them. I go to get the new lens put in my frame & she says 1 hr wait. WHAT. I have to walk around the mall for 1 hour with no glasses. I said ok, I hour only because I have to take my son to work & he needs to be picked up in Hillsboro at 4 pm. I am back at 3:20 & I never rec my glasses back until 3:45. Now my son is late for work. I have no time for her to adjust the frames. She could have had this done in 15 min since I have already been thru enough for these $670 glasses. No customer service. I still have to set the font high to read my computer which I need for work 6 hrs a day. No customer service, no experience with progressive lenses. This is my 3 set of progressive lenses & never had this problem before. If you are just getting regular lenses maybe they would be OK, but nothing that needs real experience. I will not go back & will not recommend to a friend. Brenda Lowe, Hillsboro, Oregon

Wusty W

I wish i could give half a star. I had a very terrible customer service experience. The 1 star is for my first visit. They back-ordered me Frames which took a month to come in. They called me twice to pick up frame and luckily they left a voicemail for me and i spoke to one other person. 2 day later i went to pick up my frames. The girl I met asked for my name and she went to the back room. She came back out and asked for my name again and checked on the computer and went back room again. Then an older lady came out to me to ask my name again, then i pointed to her computer and said its right there..Then a guy came out and said, why are you here to pick up a frames you already picked up..so i asked him, if i picked it up, why would you call me 2days before and left me a voice mail. he made me play him my voicemail, then he went back and came back with my frames and wanted to know why i ordered a replacement frames. I asked him why its any business of his. I paid for it..so i owe you no explanation. he refused to give me my glasses until i gave him a reason. then he proceeded to saying he wants to call the the guy who left me a voicemail to confirm. After spending 1hour here with all this nonesense, he had the nerves to say "have a good day" I spent almost $500 in this store for this frames. My girlfriend was with me at the time and she saw first hand how "blacks" get treated at a retail store (she is white) I will never step foot in this place again, and i already discouraged my coworkers from going here who were shopping for places to go.. So will I recomend this place to my worst enemy?? HECK NO

Gerald del Campo

I am blown away by the care and attention I received at LensCrafters at Washington Square Mall today. You know, glasses are going to hang on your face, and it isnt unreasonable to want glasses to enhance the way one looks. At the very least, glasses shouldnt make me look uglier than I already am. ;) They actually understand that. I was on a limited budget, only able to buy the cheapest lenses they had in stock, and in spite of that they took their time with me to make sure I would enjoy my glasses. This has been the best experience in buying glasses, and that is saying something. If you need an optometrist, I recommend Dale Ogata, next door to this LensCrafters. They ran every test imaginable to detect eye diseases or potential future problems. They can check your eyeball without dilating your eyes, which means you dont have to spend eight hours not being able to focus your eyes, or wear those huge glasses to protect yourself from light sensitivity. I got everything I needed in spades... in about an hour.

A Private User

The optometrist here was fine, but their pricing is awful. In the past my wife and I have gone to Costco for contact lenses, but because my insurance has lens crafters "in network" I sent my wife here this year. Big mistake! Our total bill for contacts and exam was over $400 here and over $200 wasnt covered by insurance. So we ended up costing just as much here with insurance as we spend at Costco without insurance. They also claimed that contact exams arent covered, even though our policy says they are and they gave my wife a bill that has nothing on it except the final price, making everything very hard to understand or dispute. Needless to say we wont be going here again.

John Kim

I am a repeat customer and wanted to get some different lens on my sunglass. I found out it is cheaper to buy a new sunglass with prescription then to put on your sunglass. This lady was helping me and told me she was the manager. As I was looking for a new sunglass so I can put prescription. This lady just got up and few minutes later and I found out she was going home. Then the general manager never said sorry and just told me that she went home. Wow I will take my money and my business to a different company. I was ready to buy. I am never going to LensCrafter!

Jim Andersen

I was a walk in customer and from asking for an eye exam to walking out with my finished glasses was a little over two hours. Considering I came in at the tag end of lunch hour, I was very surprised and pleased. Optometrist was very efficient and had a pleasant personality. Sales rep was not pushy and understood my necessity for a budget. While not my first visit to LensCrafters, it was my first visit to the Tigard location. Kudos to the staff for being professional and courteous.

Kevin-Susan Wolfer

Had an outstanding experience, Laura was awesome in helping us find the just the right frames. We also got the product protection as my grandson is 13 years old and very active. Gordan, the lab manager, made sure we had just the right lenses for my grandson, so they would be the most useful for his activities. We were very pleased with the courteous, professional attitude the staff at that we experienced here. They come highly recommended.