Sears

Category:	Department Store
Address:	6929 S Memorial Dr, Tulsa, OK 74133, USA
Phone:	+1 918-250-5700
Site:	sears.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 43

Reviews 28

Nene Auguste

Customer service there really do sucks; nothing but incompetent people ( like Beverly) working there. I had to return an item and these people claimed I had already returned it when clearly I had not. Then I was told by the manager on duty (Beverly) that there was nothing she could and to contact my bank. Which is fine but when I asked for corporates phone number, she didnt want to give it to me and asked me for my name. She took pictures of the receipt and her screen like i had done something wrong other than helping her keep a job. She must not have looked at how sears is doing lately. Its sad that these people are employed because of us (loyal customers) but they treat you like s**t. Like seriously people....anyways I ended up being in that store for about 40 min, 15 of it waiting for that fat lard to walk up the to the front and the rest to hear her argue with me. I used to work retail management and understand the struggle but this incompetent piece of nothing is the worse of retail managers. Just one of the worse of people. Im not a mean person but had to tell her she was incompetent and I snactched my receipt which she wouldnt give it back to me. Im not proud of that part but she has no business getting a job and a management job at that. Sears must really be desperate. The worse morning Ive experience so far...Like what?!! Anyways called corporate (1 hr wait) and I hope to never set foot in there again to avoid this stress. Good luck to you all

john lee

Bad employees and managers. I bought some tools a week old and damaged it. Remember it say craftsman tool lifetime warranty. Took it back to exchange with the same person check me out at the cashier. He denied changing my tool and send me to the manager. I told the manager that I bought this tools from this place and check out at the same cashier . And before purchasing, I even asked how is craftsman tools work with its lifetime warranty. I shop this place alot. But if they want to make things so difficult. I take my business to HARBOR FRIGHT. There lifetime warranty are way better. You say damage, they give you a brand new set. Plus, they always give away free tools.

Cody McMahon

Terrible. dont get any automotive work done here. Not only is it way over-priced, but it will take WAY too long. Whoever makes the schedule should consider putting more than one person in automotive for the whole day. When I am waiting 3-5 hours for an oil change, and then another 4 hours to get my wheels aligned, I dont stay happy. I was told these jobs would take less than 45 minutes, because I SCHEDULED AN APPOINTMENT, but what they meant to say was "we will get around to it when we get to it." With both instances I checked automotive every hour, and they didnt have my car prepped to work on until hour 2-3.

conntiep

They told me that I needed to replace my ac compressor (over $800 in parts and labor) when my air conditioning went out on a 90+ degree day. I wasnt sure about it so I rented some gauges to check the freon myself. Turns out that the car didnt have freon (this is why the compressor wasnt working). I fixed the problem myself for $40 after they tried to rob me of $800. I have had good experiences at Sears in the Dallas area but I wouldnt recommend this place. Terrible mechanics that will feed you lies to get into your pocket.

Josh Liebhart

Horrible!!! I will never go to this repair shop ever again! John I believe he is the manager would not do a couple extra steps for me so and when I said I was OK with waiting a day he then lied to me and said it would be three days just because he didnt want to do any extra work I highly recommend that no one go to this place sure their stuff is cheap but youre paying for what you get cheap service

Melissa Lahmeyer

The story needs new management. The employees do not no how to do the job hired to do.... 2 employees on the floor at 7pm Saturday night before Christmas ....so just think how long it took to check out. I was told the other employees were on a coffee break.... problem is the is the way this story is anytime you go there. Woodland Hills Mall. SEARS you need to make changes.

Robert Smith

Bad service took my truck in for alignment and tire rotation and balance they didnt rotate my tires they didnt balance my tires I dont even think they aligned my truck I had to take it back to them and have it done I wouldnt recommend them to anybody and if you do take it to anybody make sure they do what you ask for . No one likes dishonest businesses

Mark Allen

Terrible shopping experience. They had the fitting rooms locked. Who wants to buy if you cant try on the clothes. Couldnt try on certain shoes due the anti theft devices on shoe laces which salespeople would not take off unless you purchased. Salespeople had crappy attitudes. No wonder Sears is going bankrupt. Wont come back again.

Rachel Poirier

We purchased items for our daughters baby. This baby didnt survive birth, they refused to return the merchandise with a receipt after they told me that they would when I made the purchase. Never shop there people. They dont give a squat about their customers.

Tom From Tulsa

I bought a Craftsman electric chain saw with the extended warranty. With only a few hours of use, it failed due to a bad on/off trigger. THIS STORE WOULD NOT exchange/replace even though it was under warranty,

Arley Casas

Always find good deals in tools, make sure you check their website, i almost paid 35 dolars more for a tool set, they had it on sale and charge me regular price.

S r

In my opinion the worst store I have ever done business with in my life. I would never do business there again, even if their products were offered for FREE!

Frank Ringer

Customer service in the tool department sucks nobody knows whats going on and they cant look up on the computer to see if they have a tool box

Jake Rader

The staff was very helpful! The establishment was clean and well cared for and the prices were excellent!

Patrick McIver

Got tires rotated and they were very fast. I like the stores variety and especially the tools (craftsman)

Spectre

Do not expect any customer service if you shop here and good luck finding an open check out counter.

Mary Hendricks

Saved a lot of money on a new battery for my 2014 Kia, compared to what dealership was quoting.

Mat Luft

Do not trust the prices on their website for any automotive work. They basically charge double