Apple Woodland Hills

Reviews 3

FL

flyingwhales413

Worst experience Ive ever had with Apple. Thats the nicest way I can describe how my trip was at the Woodland Hills Mall Apple Store in Tulsa, Oklahoma. For some clarity, please take a moment of your time to read my review before subjecting yourself to this pretentious, rude, and misleading store. For the past two weeks, my iPhone 6s has had trouble charging and keeping a charge. Eventually its battery ran out and never came back on. My first course of action was taking it to a local phone repair shop which guaranteed it could look at it without voiding any existing guarantee Apple had by opening it and replacing parts. Why didnt I just take it to Apple in the first place, you ask? That would be because I live over 2 hours away from the closest one in Tulsa, so I figured I could take it here for convenience sake. Anyway, the repair store told me that there was a recall on the battery of the phone for my exact issue. They replaced it, and everything worked fine.....until the phone died again. It never turned back on and I was told it would have to be given to Apple to look at. Reluctantly, I called up the Woodland Hills Apple Store and (after half an hour of being on hold) was guaranteed an appointment at 4:00 on Thursday. I was told that the phone would definitely be either repaired or replaced while I was there. When I finally got to the Apple Store, I asked if I could start the appointment early (I got there around 3:20). I was told that I most certainly could, I was checked in, and that someone would be with me shortly. It wasnt until 4:10 that any workers even addressed me. When I was finally approached, the employee had no idea I had an appointment and was still confused even after I told them that I did and after they checked in their systems. Because Apple doesnt use last names when checking people in (for some misguided reason), I was at the bottom of the list, below three people who had the same name as me. I was annoyed, but this still wasnt a deal breaker for me. The employee then assured me hed be right back, went to talk to another employee, and then went into their back room for about 5 minutes. When he came out, he completely ignored me and went to help other people and I did not speak to that employee for the remainder of my visit. Angry, I spoke with a manager about the incident, which he looked as confused about as me. He told me that a different representative would be with me shortly and then he left as well. About 5 more minutes go by before yet another new face approaches me, but this time it was definitely for my visit. Relieved, I told her of all of my phone problems and she acted confident in knowing how to help me....until at the last second when she told me they couldnt open S-model phones (if you recall, I have a 6s), and that there was nothing I could do. She recommended either trying a different charger or contacting AT&T. This didnt all end until about 4:45. I am now left without a phone, less gas in my car, less money, less patience, and less assurance in the quality of Apples work. I am very displeased with my service, and to anyone with similar problems, I recommend switching to a Samsung phone, because that is definitely what Ill be doing when my tax returns come in.

SH

Sheila White

Worst Experience ever. This is the first time I have ever left a review on something, they bothered me that much. I walked in right after they opened (9:30am) to 3 Apple Employees standing around an iPad with a fly swatter. Finally after watching them for a few seconds one turns to me and says "oh sorry theyre having too much fun swatting flies". The other proceeds to take my information. I let her know that I had an appointment but if they had someone I could speak to then (if not busy). She proceeds to say " well um you have an appointment so maybe, well unless someone isnt busy so then yeah.. probably not)-- what does this mean? So I make it past them and as I wait I noticed 5 people standing around talking about random stuff. I finally get to my turn where I get the most unfriendly rep there. A fellow employee comes to him asking how to clean a keyboard (question asked by a customer not 5 feet away), under his breath the guy taking care of me says " uh yeah dont get oil on it" to which the other replies " I know that Dip sh** but anything else?", " uh yeah.. comet.. dawn" and rambles some other stuff. All this in front of me about another customer. Now my turn. I tell him of some issues Ive had with my data being over charged and before I can finish I am told this, " well we cant really diagnose that, so im just going to give you a new phone and if it happens again its something youre doing wrong". Cut me off, didnt let me explain. He Said, "I know the whole customer is always right but you know how it is which is why well just see if the new phone works". My jaw about dropped. I have never felt so out of place and appalled at someone who is in customer service. If I wasnt under contract I would be getting rid of my phone and switching to someone else. I may bite the bullet and pay penalties because no one should ever be handled that way. 1) to be told no one can take care of you because you have an appointment and theres no one. (yet you see 5 people, 3 of which are playing), then 2) to see employees openly poke fun of someone whos buying apple products and making them out to be idiots and 3) to be accused of not knowing how to use a phone and then doing something only because of "customer service" yet they "know how people really are". The worst part is that Ive heard bad things about this specific store before but gave them the benefit of the doubt, only to be treated the same way. If you have issues, I would highly recommend finding another route, its not worth the time. At the end of this nightmare... I have to make another appointment to go back because they didnt end up doing anything for me. Said they couldnt and it would take 5+ hours. Really dread going back :(

JI

Jim Kirk

Summary: if you want an iPhone, buy through your carrier, not these too cool for school hipsters whose list of priorities places helping customers last. Went into the store to see if an iPhone 6 Plus were in inventory. It wasnt. No problem. The utter lack of a normal courteous greeting, no normal retail-employee-to-customer interaction is illustrative of the dismal ratings this store receives in review after review. Ive lived in nyc for 9 years. This would be bad service anywhere. Theres no improvement in sight. A year after my critical review, this locations rating has dropped to 2.8. The store manager called me when I posted a negative review. To see that customers are still reporting rude service after this much time shows its a leadership failure. The most cash-rich company on the planet can market itself, but when it comes to substance, the Apple brands value seems to be all flash. Experience at this store has gone from hit and miss to count on a miss. The staff attitude is coffee-shop hipster pretense. Its more interested in looking cool and doing as little as possible. Where the attitude comes from from working in retail on tier one level "technical" issues Ill never know. Then again, the real can-do people are the least ostentatious. Its always form-over-function clowns like the Woodland Hills Apple Store who always seem to exude bad attitudes. Good leadership would have kicked a and taken names to have a good staff put together before opening. Makes me glad I dont have stock in this faded brand. When I paid >$900 cash on a Thursday for an off-contract iPhone 5S 64 GB, the attendant conveyed to me an attitude that I was wasting his time, burdening him with annoying questions, and generally inconveniencing him. But when I had to bring the phone back for replacement that following Saturday because of a blue screen of death, the staff was outstanding: helpful, patient, generous and friendly. The store manager called me about a critical review Id posted on Apples survey. The manager was apologetic, sincere, and determined to improve the store. The store is understaffed. If I had to do it over, Id have bought my iPhone from a Verizon Wireless store where Id bought my previous iPhone. My experience at Verizon was a staff that took that time to answer questions, make me feel valued as a customer parting with a good deal of money, and was courteous and helpful.