Verizon Wireless Premium Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	990 High St B, Wadsworth, OH 44281, USA
Phone:	+1 330-696-2606
Site:	vzwirelessconnect.com
Rating:	4.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 11

Reviews 16

David Fahey

My experience was terrible, I went in to have my Nexus 6p (unlocked) activated and buy a sim card. The lady said my phone may not be able to activate and I would have to buy one from the store, however I know that it is fully compatible with Verizons CDMA network. She "tried" activating the phone but she said she got an error message. She told me its not gonna work, but the reason the error message came up was because my old phone with that number was still on and she knew it. In order to deactivate and old phone and activate new phone you must turn off both phones. Since I knew she basically lied to me I told her I want to buy the sim anyway and that I would figure it out. I left the store and called Verizon support and they told me that the phone is compatible with the network and that they could activate it. They had me turn OFF both phones and the support person actived my Nexus 6p in no time. Overall I will never buy or ask for help from this store again.

Susan Tafoya

Small store but EXCELLENT service! We were in there yesterday and, Travis, the owner, was so helpful. He spent a lot of time with us, making sure we fully understood the terms and conditions we were agreeing to. And the day before, we were in and Joey and Quinton also took excellent care of us. Everyone was helpful, courteous and knowledgeable. No more trips from Doylestown to Wooster (40 minute trip) to a Verizon corporate store where youre one of twenty customers. I would much prefer dealing with a smaller local store (10 minute trip) where service is more personalized.

Kathy Lepley

we were in for an upgrade=-for my daughter- and Mark was very friendly- and professional- initially greeted by one of the female employees kayla- who greeted us with a smile ! Mark as well was very kind and professional- Mark made the process seamless- that often can be difficult-when you are doing an upgrade.Mark explained every step of the process and very very helpful. I highly recommend this store in Wadsworth , as they are friendly and professional and the selection of products- are fabulous ! This is our go to Verizon store- for products and accessories ! We will be back !

Donald Frost

One employee tonight. Apparently reading some of the other comments here this isnt the first time at this store. I am however, giving this rating of 5 stars solely on the customer service of Kayla. We had to wait for a while because she was by herself and the staffing did not meet the needs of the customer volume (which is a management issue but not her fault) but she was very apologetic and worked very hard to help us with our issue. Kayla definitely provides 5 star service! I would come back any night she is working without hesitation.

Belinda Cline

Over the last several months, I have had lots of issues with my bill or something with my phone. I have went to the independent verizon store in Wadsworth. I was very lucky to get the same agent to help me with my problems. She went way above and beyond to help me with everything and suggest things I could do to make it easier for me. Her name is Lindsey, (not sure if I spelled it right), but she is fabulous!!! I was thinking about leaving and going to another carrier, but she was so good, I decided to stay with verizon!

Adam Henderson

Im amazed to see the number of positive reviews considering our experience. These guys changed our account around without proper authorization from an account manager and created a nightmare that only corporate verizon could fix, which they did. Will give you the run around and the usual "employee X, Y, or Z wont be in till next week, we will call you then." Corporate verizon said it best..."avoid third party stores and only shop for verizon products at an actual Verizon store."

Lisa Davis

Lindsay was very helpful kind, helped me with questions, and even showed me how to use it, better, love her. Kayla worked for two or more hours to make sure I received what I wanted after having such disgusting service at the Verizon store located off of 261 by the target in wadsworth, will never go there again. But as soon as I walked through this Verizon store on high st, totally different these ladies rock. Love this store.

Allen Jarrett

when we entered the store there was only one employee. We had to wait for over 20 minutes for her to finish with another customer. Then after stating our issues she had to call her boss. After talking with her boss we where told to shut off our phone and return at 10:30 the next morning witch for someone with s job doesnt work so all and all it was a very bad experience. Next time Ill just drive to a authorized Verizon store.

megan rossi

DONT Use the verizon cloud if you ever decide to switch phones carriers because your sick of paying ridiculous amounts of money you will lose all your pictures! I switched to sprint, verizon is tell me there is no way to get my pictures of my children and their birth back!!!! Couldnt be more mad lost 22gb of pictures of all of my childrens whole life worth of pictures were on the cloud!!!!

Laura Brandmeier

The employees insulted my phone of choice (I had done my research ahead of time and knew which phone was best for me), gave attitude about the plan my family uses, and refused to assist me when I did not have the primary account person with me (even if I got her on the phone, to approve my actions, that was not enough). Infuriating. Verizon has gotten too large to give proper service.

Hannah Romich

Extremely helpful staff and wonderful atmosphere. Lakin, Kayla and Travis were so so helpful when we were in a rush to pick out phones before a vacation. They made the process extremely easy and helped us with any questions we had. I highly recommend this location and staff to anyone looking for an upgrade or for getting a phone in the first time. We will happily be back. 6/5 stars!!

Seth Leedy

Kayla was here and was very helpful. She introduced herself right away and sat down with us. After 12 years with AT&T, she helped us switch to Verizon and picked the plan that best suited us. No pressure at all. Very happy to work with her and we would recommend her to others!

Alexis Eldridge

We worked with Kayla today and she was so good to us. She helped my boyfriend get the new Galaxy and she told us about all the promotions. I definitely recommend going here! They are awesome here. Every single employee is wonderful. Not going to a different store ever.

Broderic Kelker

Did some reasearch ahead of time, went to this wireless zone and my experience was simple and easy! Didnt take long for them to help me out with what phone I wanted and there wasnt any hidden surprises. Great experience and would recommend this store to anyone.

Erica Capanna

Stopped in this morning to activate a phone while waiting on my replacement iPhone 7. Ron was super helpful fast and friendly. Owning a business having my phone working at all times is very important and Ron made sure I was well thank care of. Thank you!

chrizzay n

Lindsay @ the Wadsworth location did a wonderful job for me! She was VERY accommodating and I left there with my much desired results!! Shes turned a bad day into a good one and Ill visit here again for any of my future Verizon needs!