T-Mobile

Reviews 13

LA

Lavonne Mccall

Tmobile has gone completely downhill. The biggest thing with Tmobile in general is that there is no consistency or communication between any employees. You will NEVER receive the same information if you have to speak with anyone else even thought its the same company.You can have a 3 hour conversation with one rep and the next day call to address the same problem and somehow there is supposedly no notes or anything else that the next person can see and its a revolving door of poor customer service. Also when this specific store was still in the mall is when I was basically was forced into starting service. I was told that I didnt have to put anything down when the man "Jay Jay" ran my credit and said it would be a soft pull(which it was not)...then magically after I started the whole process he says I have something I had to pay and it was a "mistake" he made. I was with another company and had lost my phone that day so at this point Im not ging to go running my credit everywhere and I had to put down about 400$. Moving forward to today..I go in and try to purchase a SAMSUNG charger which I have previously purchased here and the man said they only sold TMOBILE brand chargers. Im sorry but I am not paying 30$ for a TMOBILE brand charger when I have a SAMSUNG phone and was told by SAMSUNG to use a SAMSUNG charger. For Tmobile to be such a big company the employees, the customer service etc. Is of corner store phone shop quality AT BEST. Alot of shady business with Tmobile. They also have charged me for weird misc charges and of course no one in customer service could tell me where they came from. I even incurred late charges for not paying the mysterious fees. Snowball effect. Dont go here.

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A Private User

I have received nothing but horrible service from this T-Mobile store. All of the people that work here have some kind of bad attitude. Its nearly impossible to get any kind of deal here. I do NOT recommend this store to anyone. Save your time & go to the T-Mobile store located on Royalton Road.

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Greg Jackson

Store staff always helpful. I had an additional charge for using 411 (which I never use). After staff figured out the problem they removed the additional charges and advised me to delete my 411 contact since I never use it anyways (which I did).

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Rubin Gutarts

I am blown away at the help and customer service I was given by Jay Jay, Brandon, and Vinny! I initially came in just to find out information and then ended up switching 6 lines from another carrier. Top notch service! Well done gentlemen!

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A Private User

Today the best service that I have had in along time. Brandon was very helpful and took the time to show me different things with my new phone that I just purchased today. A+ service and you dont see that much in retail today!!!

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A Private User

horrible!!!!!!!!!!!!!!!!!! The lady switched us to different plan and didnt advised us about 2 year contract,which we didnt want.Do not go to this store......bad service and unpleasant people.

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Anna Rose

I had such a great experience here! The staff is so friendly and knowledgeable. Im glad they finally put a corporate store filled with awesome people at the new Shops at Parma.

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Jim B.

I hate coming here. Almost aways a long wait. Got sick of waiting and just left a few times. Staff is friendly and helpful once you get to talk to someone.

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Barb Spangler

Dave from t Mobile parMA town is awesome. Got me a reused phone, checked it out and explained to me step by step how to use my phone. Five stars in my book!

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Vincent Nickolette

T-Mobile has moved out of the mall and is Now at the Shoppes At Parma. located Next to Mission BBQ and 5 Guys Burgers

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Alex Rodriguez

Horrible service I dont recommend this please for nothing they dont know how to treat people!

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Dana Baker

They actually helped me and replaced the phone since it was defective.

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Anthony Adorjan

Great customer service, professional and friendly.

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