Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	4281 Mayfield Rd, South Euclid, OH 44121, USA
Phone:	+1 216-297-0000
Site:	awireless.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 8

Reviews 21

Benjamin Etchill

The store associates and manager are very unethical and rude. Save yourself the money and frustration and go to a Verizon Corporate store before purchasing. The corporate store can do MUCH more to help you as these guys will do ANYTHING for a sale, especially at this shady store. Examples of unethical behavior when I purchased my phone: 1) Associate told us he would waive the activation fee. Well the activation fee for the store, NOT Verizons activation fee. To boot, he still included a $10 charge on the activation fee. 2) He told us we were getting a "FREE" tablet that would not entail a monthly fee. Turned out to be a $10 monthly fee. 3) Told us the case for iPhone7 fits perfectly on an iPhone6 so we wouldnt need a case. This is obviously false. 4) Said we had two weeks to return the phone if we wanted. Neglected to say it was $70 per item restocking fee (this includes the FREE tablet). 5) When transferring data he offered to do it as a favor. Turns out, there was a $20 charge for this, which was not obvious on the receipt and also non-refundable. 6) Said my monthly bill wouldnt change. LOL. My bill went up roughly $30 due to fees and insurance he didnt tell me about. 7) Manager was a complete dolt when I tried to explain why I wanted to return the items the very next day. Told me I would have to pay $140 restocking fee for both items, and the $20 data transfer fee would not be returned. GO TO A CORPORATE STORE AND SAVE YOURSELF TIME, MONEY, AND HASSLE! At the very least, go to a different authorized retailer and not these guys.

Jack Garrison

STAY AWAY! All the 5 stars on this store is from years ago. Spare yourself the trouble and go to the corporate Verizon store 3 blocks down or on 27460 Chagrin Blvd. "Authorized retailers" may have their own random rules that get in the way when you need to get something done like a guaranteed 14-day return. If you have to go here stay away ESPECIALLY from Paul who gives you false information and claims he knows it all. Very rude when confronted that he may be wrong and takes criticism very personally. Called corporate Verizon afterwards who said Paul was definitely mistaken about what he thinks are "Verizon policies" for returning phones. Had to come in another day to get a simple return done because of his arrogant behavior. I will not be coming anywhere near this store again.

A Private User

I normally dont write reviews about retail stores (especially wireless retail stores), but I was blown away by my experience at this Verizon store yesterday. I was immediately greeted by Sonny who was incredibly friendly. He asked me tons of questions to make sure that I was buying the right product for my needs. I ended up buying one of Verizons new 4G phones, the LG Revolution and a "mobile hotspot" for my laptop. Sonny even set up my e-mail for me on my new phone and showed me some cool apps to download for free. Im very happy with the service I received and I highly recommend this store to everyone who is reading this review!

Nathan Scheidler

Its a Verizon store. Pretty generic place. One catch: I specifically requested that I did not want Verizons overpriced (like everything else) warranty on my phone. Months later, I figured out that they had billed the warranty regardless, most likely for commission. So not only did they pull the pushy salesman approach to buying optional extras, but they charged me for some of them without my consent or knowledge. They obviously do not have your best interests in mind.

Wanda Ngolo

I have come to this store for YEARS...in past the customer service has always been good but also especially for the location...those extra miles to Harvard Park or out to Lyndhurst were not needed...UNTILL...the evening of July 20th 2016...dont know what happened between upgrades but I will NEVER be back...if you go...see for yourself...maybe your experience will be better but this store has lost a long time customer...0 stars for this store

Lilly Banks

The store manager was the most rude of them all (male with tattoos)..Flabbergasted. I cancelled my service, immediately. I would not recommend this location...They also have "sales" ONLY, on the brain, not fully disclosing your options and pressures you into buying the most pricy accessories.... If you dont ask several questions and get EVERYTHING in writing, you will be sorry. The service was so rude, though. Still in awe.

A Private User

I just left this store, amazing!!!!! the rep got me an early upgrade and showed me how to use my new smart phone to a "T". I have been with Verizon for over 12 years and never received this type of service. If you are in need of a advice, new service or had bad service somewhere else you have to check these guys out. WOW!!!!!!!

Damon Stone

Good service but I was granted a broken promise. I was told if I got two tab someone would call me the next day and I receive a verison gift card since I got shamed into something I didnt want in the first place with I dont mind, I just want the gift card I was promised by the store out in south canton.

A Private User

This store is great! The customer service is the best. They do not just sell you a phone, they will help with all aspects of your needs......hot spots, internet, phone plans and they will help you with your new phone. LOVE THIS STORE!!!

ANTOINETTE RICHARDSON

The store doors were locked earlier than the closing time. The guy walked around on his phone then sat at the desk and kicked his feet up. I just walked away and went to best buy. I dont know why I even bothered with this location.

A Private User

I didnt have to wait in a long line, the reps were very friendly and knowledgable and I am very happy with my purchase. I love my Droid X! I will definitely tell my friends and family about this particular Verizon store.

Anthony Lamarca

Absolutely AMAZING Customer service. Shout out to Leon and the rest of the team for helping me choose the perfect plan while staying with in my budget. Youve got a customer for life.

Nissim Mashmoor

The sales person or manager ( blond lady ) was very rude! I was about to transfer my service to Verizon but I after a cold treatment like that oh well...shame on Verizon

Mitchell Smith

Too anxious to sell items but not as anxious to provide details about cost of ownership and contract requirements of those items.

david mitchell

Very tiny. Good service. Not many other Verizon options in the area (accept maybe the nearby Wal-Mart and Target).

Deb Anderson

Excellent service. Bryan was extremely knowledgeable and helpful.

Diana McDonald

Its not real retail the phones dont work

Artur Maydel

Professional Team, no waiting time..

mike popelka

Poor service and lack of product