Category: | Chrysler Dealer |
Address: | 500 Harcourt Rd, Mt Vernon, OH 43050, USA |
Phone: | +1 740-397-6002 |
Site: | goetzmanchryslerdodge.com |
Rating: | 3.4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–4PM Closed |
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sha smith
Horrible dealership. We tried to buy a brand new Dodge Journey from them 1 year ago and they were unwilling to be competitive in pricing with their competition for the exact same car and specs. Even though their competitors were offering a lower sticker price. They would not negotiate in price at all. They said they wouldnt even take $100 off the price of the brand new car. The customer wants to walk out of the car buying experience feeling as if they got a deal, even though we all know that never happens. So they could have made us happy and made a sale by taking $300 off. They were rude and brushed us off as if they were not taking us seriously and didnt want to waste their time on us. Despite wanting to keep our money local, this situation forced us to Underwood in Wooster. Recently our check engine light came on and despite better judgement we took it to Goetzman. We bought extended warranty so we knew everything should be covered. Talked to Goetzman service dept and once again we were treated as if they didnt want to waste their time on us. We were told that our bumper to bumper warranty is not truly bumper to bumper coverage. No s***! I know there are some things it doesnt cover but it does cover a head. Our warranty gets us a rental while our car is being worked on. Even though the side of the Goetzman building says "Mopar" (warranty name) huge, they said they were never set up for rentals. Basically they werent going to make enough money on the deal so they didnt want to waste their time on us once again. We are NEVER going back. We called up Underwood and they had no problem getting us in quickly. They werent rude about the extended warranty and they are getting us the rental car that our warranty covers. By the way.... The Goetzman service dept had a sign posted on their counter that said they are not responsible for theft or loss of personal items such as iPods. Is this like a disclaimer saying my car is going to be ransacked while in the shop? If I had my car worked on there, I would have to make sure every last thing was cleaned our before dropping it off.
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Heather Bell
I really dislike the service department. I use them because they are close but I wont anymore. First when you walk in the service department you dont even get acknowledged. One man on phone the other on the computer. After a 5 minute chit chat phone call the man was ready greet me. Then even though I had an 11am appointment I was told Ill have to wait till the guy gets back from break. Break? Then why schedule me at a certain time. They treat you like you have all the time in the world and like they could give a crap about your business. There are too many places I can take my vehicle to have to deal with their rude and inconsiderate service department!!!
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A Private User
HIGHLY recommended! Just bought a used 2004 Honda Civic, and had a fantastic experience. Handed me the keys and sent me off on a test drive, great trade-in value, and a no-hassle price negotiation that was an excellent deal. The salesmen even worked with me on a small glitch I found as I was leaving, and told me to call them if there were any further issues. Definitely worth talking to!
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Cyndi Samura
DONT BUY FROM THEM! !!!! Their cars are complete money pits!!!! Weve bought a total of 2 cars from them...an F150 and a Caliber and have had to pour a horrendous amount of $$$ into each on repairs from mufflers falling out to ball joint repairs and slow oil leaks and were completely swamped in the aftermath.
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Mike Cook
I just purchased a used car from them and it was a straight forward deal which I really appreciated. The staff was very friendly and were just down to earth people that seemed to sincerely want you to have a pleasant car buying experience, which I did.
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Ron Kennedy
My wife and I have purchased new and used cars from this car dealer. We have been very impressed with the honesty and service we have received. I do not plan to go anywhere else when it is time to buy another vehicle. These guys are the best.