AT&T

AT&T, 2992 Towne Blvd, Middletown, OH 45044, USA,

Category:	Cell Phone Store
Address:	2992 Towne Blvd, Middletown, OH 45044, USA
Phone:	+1 513-425-7087
Site:	att.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 19

Reviews 28

A Private User

Ive had nothing but the best customer service until today. A man named Mustafa came to me after a few minutes of walking in the front door. He asked what he could do to help me. I went on to explain to him what I needed to do. He was clearly upset about something and wouldnt even look at me while I was trying to explain what I needed to do. He then told me that the account owner needed to call in and that there wasnt anything he could do in the store (which I know isnt true). I tried explaining to him that I was a authorized user on the account and he cut me off and repeated what he said. I then told him he didnt need to be a jerk about the situation and he demanded me out of the store. I agreed to leave but asked him to pronounce his name that I would be making a complaint and he demanded me to leave again and threatening to call the police. I was in complete shock how quick the situation escalated and how upset he became over me asking him to pronounce his name. That will be the last time I step foot in that store!

A Private User

I just purchased a case for my legacy phone at this Middletown AT&T location. The store was very busy, so my expectations were low as far as customer service is concerned. I was greeted almost immediately, found the product, and made my purchase right on the sales floor without the salesman hiding behind a counter. I was then escorted out of the store by my salesman with the door being held open and a handshake on the way out! I am a raving fan of this location, I will be back! As I sit in the parking lot writing this, a handicapped customer pulled in, and a salesman walked outside to greet him before he left his car! I rest my case.

A Private User

Amazing customer service. The staff was very nice and friendly and explained all of the promotions that were available and really did an incredible job. The store was closing in an hour and they still continued to take their time with us and make sure we had everything we needed. Very happy we made the switch from Verizon.

A Private User

People matter ........Lest I forget someone, I will say that all of Sams people are GREAT !! Helpful and knowledgeable to a fault !! I was so pleased with the courtesy soon to me as I needed much help !! They all made my visit very pleasurable !! Thank You All .........

A Private User

You will stand in the store for a long time before a staff member will even acknowledge you, they walk right by you. Then later will theyll get you checked in. Rude

A Private User

They are #2 in the business; I will stick with Verizon. I have been across this nation and into Canada; never without full bars with Verizon.

A Private User

Love the staff. They definitely know there items and plans. The coverage is awesome. Will never go to any other place.

A Private User

Not much assistance. Told me to call customer service over billing instead of helping me in store.

A Private User

Just roll in for issues on my bill since cant get response from Dallas! Guys are great help!

A Private User

Unfriendly staff. High prices. Go for a phone tried to push a bunch of stuff on me.

A Private User

Usually not very busy, Ive always had a good experience at this location.