Western Reserve Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	8567 Tyler Blvd, Mentor, OH 44060, USA
Phone:	+1 440-974-6900
Site:	westernreservehd.com
Rating:	3.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–4PM 11AM–3PM

Location

Photos 100

Reviews 23

Sherman Thomas

Brought original handlebars with wiring and a set of new bars to have them switch over the wiring. Got it done in a timely fashion and a reasonable price. When installed the throttle did not work and bike was in forced idle mode. Called the service department and was told they wired it correctly and I must have broke something. Never offered to have me bring the bars back so they could check their work. What they did offer was for me to pay a diagnostic fee for them to figure it out. Took fairing back apart, looked up schematic online and lo and behold 2 wires were put in the incorrect pinholes. When things arent going right is when you find out who you are. I did not want anything for free, only the offer to have them check their work. Instead I was told that I must have broke something. What was broke was a customer business relationship that day.

Lloyd Williams

I bought my Road King from WRHD last year, and the folks were great. Fair price, easy to work with, and Brandon Freed is an awesome sales associate. My traveling keeps me on the road a LOT, and Brandon let me take care of everything before I got there, and I went in to do my trade and paperwork. It should also be noted that I live in Columbus, and chose to do business with a dealership more than 2 hours from home. AD Farrow down in Columbus didnt seem to have the time to sell me a motorcycle, much less deal with me by telephone and email. Oh, well! Thanks, Western Reserve!

Craig Gilbert

When I bought the first of 3 bikes from them, they were good. Each experience got less enjoyable. Service began to be 2nd rate. Went to trade a few days ago and it was TERRIBLE. Salesperson was dishonest, a snake! Service manager a joke. Doubtful I will but even glasses there again. Take ride to another dealer and save money and aggravation.

kellie vido

Walked in the door and the person that greets you played on her phone (Brandi) the whole time. No one on the floor to help. Was looking to purchase some womans boots. When the sales associate showed up (Brittney), she didnt know what that location carried and suggested I order them online.

Carl Colegrove

I love this dealership, I bought 7 bikes here over the years from Mike Erwin (evil) He had always took care if me. I only had a couple issues over the past 10 yrs there and the store manager Jim Richards took care if them right away. Great Team great dealership .

Kevin Watford

Great experience! Went in on a Sunday and worked with Larry Warner. Awesome guy and Awesome experience. Got a 2016 Streetglide $1900 under MSRP. All of the staff at the dealership were great! I would recommend Western Reserve to anyone in the market for a Harley!

Alexander GURBIS

I was a customer and always treated great. Service my motorcycles and got to know owners honest,forthright and integrity with all my dealings with staff and management . I was employed for 3 years and my feelings grew feel like my second family.

don tucker

Just bought my dream bike thanks to Larry and the great staff at Mentor Harley. I had a great time touring the building and getting all my gear to hit the road on my first bike. I would recommend anyone looking for a bike to give them a visit.

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was on hold for 10min waiting for someone to pick up the phone. These clowns cant even hire enough people to pick up the phone when you want to order Harley parts. This is a big no no when you have the internet as your competitor.

Christian Vodicka

Took the class and got my license the next day and test road a beautiful bike the same day, such nice people at Harley Davidson that truly welcome people to the sport!

Jed Strohm

Great dealership excellent customer service. I bought my first bike there, so it was just a credit card bike but I still receive abd received incredible service.

Jack Span

Spent too many years and too much money going to Southeast and others... Mentor has treated me great, and the prices are much more reasonable

Scott Korb

I love Western reserve I have been to alot of dealers over seas and in the U.S they are far the best

eric harb

Great selection of bikes, knowledgeable staff, one of the best dyno techs in the area see troy.

A Private User

Fantastic dealership, great sales, parts and service with no high pressure tactics.

Walter White

Beutiful show room n the employees are very nice no push salesman i love that

Gary Holbrook

Not as nice as it used to be...motor cloths Dept... really downsized