Staples

Reviews 5

KA

Katie Maher

I chose Staples over the usual printing vendor I use for work because when I came in I got a good price quoted and I was assured that the job would be finished quickly (I was asking for five posters to be done in five days, and was told they would be ready in four). When I came in to pick them up, everything seemed fine but I should have looked at them before leaving - two posters had printed perfectly but the other three were completely wrong colors. My files had a blue and green color scheme and the three that were wrong were grey, brownish, and orange. The other two were exactly correct. I was annoyed but figured it was an issue with toner so I brought them back and asked for them to be reprinted. I was treated like it was my fault the colors came out that way ("we printed from the files you sent so if we reprint it will come out the same way") - luckily I had brought all five back to show how two posters were right but the others werent. This seems like a quality control issue. If you look at the files on the computer you can see that they are not meant to be grey and orange. This should have been fixed when they first printed and were obviously incorrect, I shouldnt have had to come in and point out the problem. I was then told that it would take an hour to reprint the files and I would get a call when they were ready. An hour and a half later I called asking about when they would be ready and was told "the second two of three still need to print. Well call when theyre done." I never got a call and I live an hour away from work so I decided to pick them up on Monday. I came in on Monday and the files werent printed. The associates had to call someone else who wasnt even in the store to find them, and she said that she had emailed me that the files were still printing incorrectly - but I have no evidence of an email in either my inbox or spam and I left two phone numbers in case I needed to be contacted and never got a call. I came back later in the day and finally two more posters were the correct colors, but one was still incorrect and had to be reprinted. I was promised that it would be printed that night and ready for pick up Tuesday morning. I came in Tuesday morning and the poster wasnt printed. The associate looked in all areas behind the desk and could not find it and finally decided to reprint the poster, assuring me "I wont even charge you for it" as if he was doing me a favor. This has been a nightmare and I would expect that when a store makes a mistake printing that I wouldnt have to pay for said mistake - especially when it happens again and again. Additionally, one associate told me that it was the file format that caused the issue, which doesnt make sense because the first two posters printed perfectly and all the files were the same - pdfs created from one InDesign document. Needless to say, I dont think I will ever use this Staples again.

---

JE

Jessica Zski

I was looking for a FedEx Kinkos to make copies and send a 32 page fax. It didnt cross my mind that Staples had a very similar set up, but they do. The girls in the copy center were very helpful show no me how to use the machines and even printed an emailed document for me as well. What a lifesaver! The cost to print seemed less expensive as well. I may just seek out a Staples center next time I have printing needs.

---

GE

Gerald Heyob

The 4 star rating is directed specifically to Jessica in the copy shop. Thanks for restoring my faith in humanity. Good people work for "big box" stores too.

---

BR

Brenda B. Clem

Best place for office supplies and tech support. Excellent customer service and a helpful staff for any project or printing needs.

---

AR

Arthur Kirk

Great store and location (same strip next to Little Caesars and Chipotle).

---

---