Kay Jewelers

Category:	Jewelry Store
Address:	3417 Princeton Rd #125, Hamilton, OH 45011, USA
Phone:	+1 513-737-6181
Site:	stores.kay.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 8

Reviews 6

Shelby Holliday

Before my husband and I got married he surprised me with a new bridal set. This was in the spring of 2014 (we got married in the fall). He went to the Tri County location where he couldnt express more how the service he got was amazing. He bought a wedding band and a princess cut 3/4th cart diamond 14 cart white gold engament ring. We live closer to the Bridgewater Falls location so he had it delivered there. Once he picked it up, his first expression was how everyone there hated their jobs. Everyone was sad and seemed as if they had better things to do then help him, even though there was no one in the store but him. Let say this was May when we picked it up. By July I had my first visit. I had to send my ring out because one of my prongs had bent. Easily might I add. I took it into the store and a older blonde lady helped me. She was so rude, and insisted that I did this on purpose. Why would I have done this to my engagement ring so close to my wedding. I apologized to her because she made me feel bad. We had it sent out to be cleaned and fixed. She said we would get a call when it came in. 3 weeks later, and no call. I decided to call and the same women tells me they have had my ring for over a week and have been calling everyday since it arrived. We received no calls or voicemail and even checked with them to make sure they had the right numbers, they did. This was just the first time. I then took my ring in September 1st to be cleaned, my wedding day was 3 weeks away, and checked. The diamond was off centered. This was a much younger nicer lady. I expressed how I just had it sent out in July for the prong, and she said who ever inspected it before I got it back didnt do a good enough job. So she promised it would be in before my date and sent it out to be fixed for the 2nd time. Once again. 4 days before my wedding, no call or messages, I call and get the same reaction as first time. Weve called every day and left messages. Weve had it for a few days now. OK. This was a long shot. But I didnt believe this women. 2 times in a row. No. I go in and its the older blonde and a older brunette lady. Both not in good moods, and they didnt even welcome me. They were on computers as I walked to the counter. Then stood til one of them noticed. The brunette asked the blonde to help me. I said I was in for my ring, gave them my yellow slip, she pulled it out in a bag. Opened the bag and handed it to me. Then walked back to her computer. Just like that. I said thanks have a nice night and there was no response. Wow. So in April I had noticed my prong was once again bent. I take it in to be cleaned and fixed. This time I was told if it bends again they will replace the ring itself. Due to the wear on the prong. I get it back in a few weeks. By the way they didnt call. By May I wasnt wearing my ring. Due to how rude they were I didnt want to take my ring back. The diamond was so loose I almost lost it, the prong was bending, what could I have been doing to this ring that I dont even wear to work to make it bend? I dreaded taking my ring in to be fixed because these ladys are so hateful. Not only that I started a new job and my hours made it close to impossible to get there. Same for my husband who works 12 hour shifts. Once I got it there they said I was lieing about them replacing it. I obviously did this myself. Why would I have not brought it in sooner. Same blonde and brunette ladies. I will never go back there. I will make the hour drive to Tri County for now on. Kay at BWF youve lost a customer.

rae harrison

I took my wedding ring in for repair. Twice. A diamond had fallen out. The first time i got it back the diamond was half the size and a different color. Glued in. The second time i took it back the diamond still wasnt touching prongs and smaller. The sales lady was very rude and told me that once the ring was broken that it will never be fixed. The second repair stone fell out and was lost within a day. When i called to tell some one, she hung up on me. I got a refund and will never use kay jeweler again

Taylor

Horrible customer service. VERY unfriendly staff at this location. I would never buy another peice of jewelry from this place. Not to mention my diamonds have already fallen out twice within a year of getting it!

Sandy Marcum

I ordered my 30th Anniversary ring from there. They said I would have it in 7-10 days. When it came in it was the wrong size. Then they wanted me to wait 70 more days. They suck!

Opps Endless

Terrible customer service in person and over the phone including hanging up. I will not be back.

Chris Gallego

This isnt kay jewelers. Its just a regular house...