AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	590 Chestnut Commons Dr, Elyria, OH 44035, USA
Phone:	+1 440-390-3454
Site:	primecomms.com
Rating:	4.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 16

Reviews 26

marbel olivia

I didnt catch the guys name but the short guys with dark and looks Hispanic was very rude. I walked in, he asked me if I had a question I said yes, I need to update my new job on my account and right after he said call 611 I said already did they told me I need to show proof of my badge. Then he was like well youre gonna have to wait because I am busy and I have these people ahead of you. I am sorry but that last I checked is that you need to have a positive attitude working at a store like this. Then he is on the phone talking to someone saying are oh freaken serious, this dude keeps hanging up on me. Very rude. I am very disappointed and I will be speaking to a manager. For new store opening thats not a good type of employee to hire.

Sirena Corn-Cain

When I first went in the store, l was solely focused on upgrading my iPhone. By the time I left, I was making another appointment to purchase 2 iPads! The customer service I received from Victor, Owen, & Joseph was just amazing...very friendly & very professional!! They made me feel very welcome & at ease. They were very knowledgable & honest about the products I choose, & that made me feel more comfortable in making my purchase. Thanks fellas, you made my experience memorable.

Allen Boone

I recently switched from Verizon to AT&T about 4 months ago at the store on West River Road. It was a horrible experience from start to finish. I went into the store Friday and met with Joe the store manager. He called into AT&T and had everything fixed within an hour. He got us set up with BOGO on Iphone 6s and a Samsung galaxy view tablet with unlimited data. BEST EXPERIENCE EVER I HIGHLY RECOMMEND THIS LOCATION TO ALL SHOPPERS!!!!!!!

Darryl Wagner

JOE is the MOST arrogant, and disrespectful person I have ever had to talk to in a retail store. Joe called my office and used fowl language with my receptionist. Joe stated our trucks were blocking his AT&T parking spaces. Spaces were not marked for AT&T and plenty of spaces were available all around our equipment. If this is the way AT&T represents themselves, I cant figure out how they are still in retail store business.

Mohammed Sulieman

I walked in very upset having issues with my Uverse service. I was approached by the manager Owen, who actually was extremely helpful. Fixed my issue and helped me save money on my cell phone service which was totally unexpected. I walked out with my services fixed and with a new phone, when does that ever happen.

Michael Parkin

I got excellent customer service from Matt! The store didnt have the phone I wanted but he was able to get it from another store within 24 hours. He called to let me know when it came in and again to make sure that everything was working fine after he set my phone up. Amazing customer service!!

Brian Fitzpatrick

The guys were super super helpful. Great dudes. Professional and they care to help. I had two issues voicemail problems which they fixed right away then connecting my phone to my car to call. They came out sat with me in the car and fixed that too. It made my day to get helped out so well. A+++.

Greg Manney

Ive been here waiting for over 30 minutes now. Theres one guy working here and hes setting up some smart watches. They need to keep more employees here. I wait AT LEAST 30 mins every time I come here... just to talk to someone. The first time I came here, I was here over 2 hours. RIDICULOUS

what is this

Today I came in to talk about my bill and left with 2 new phones and a tablet. The two guys here were beyond awesome. Joe and Victor took awesome care of me and answered every question. Very good experience. I would definitely recommend to everyone!!!!! Thanks guys.. you made my day!

Larry Noel

Im very satisfied with the service I received today from a very knowledgable and professional staff. They made me feel great about the product I purchased because I was hesitant at first but joe the manager helped me and he was very nice and polite and answered all of my questions.

Michelle Bouman

Worked with Owen. What a fun guy and experience. Switched me over from Verizon and got me a BOGO deal on my phones and free tablet! All for cheaper than I was paying. This store is much better than the other Elyria location Ive been to. Definitely recommend this store and staff.

Omar Kurdi

Wow! I am so happy with this new addition to our area. Your associate Owen is a great salesman and a greater customer service person. KEEP HIM! I have been to many different AT&T stores but this one passes as the cleanest and most efficient. Thank you.

Rich Powell

Our experience met our expectations, and then some. Victor & Owen are very knowledgeable & helpful with us making the correct decisions on what devices met our wants and needs. We have found the AT & T store for our future purchases & assistance.

Jessica Simmons

Id highly recommend this location. I love the sales representatives. Theyre so helpful and not just trying to sell to you. Theyre there to help with all of my communication needs. And they help you get the plans that will work for you not them

Jason Danford

Never did I think I could become so attached to a store I hardly visit however this store is perfect. All of the sales staff is knowledgeable and very friendly, I will buy every phone for my family from this store.

Diana Hanini

Walked in and was greeted by a man named Owen. Dealt with him the whole time; set up my new phone, answered all my questions and was all in all a great help. Very nice and friendly but noticed he was married

Jan Bier

I was very very pleased with my service they were very kind and friendly and was very helpful and showed me how to work my phone. Thank you I will recommend them very highly. Give them a 10 +++

Bob Taylor

Probably the best experience Ive ever had at any AT&T store.. I recommend you deal with Owen very nice guy and made sure everything with my phone was set up before I left.. Ill be back!!

Trish Turay

Owen was incredibly helpful and knowledgeable when I went in today, and I highly recommend his service. Happy that they opened a store so close to my house, too! Ill definitely be back!

David Putnam

Came into the store.Got the new upgrades. So 7 edge for me.I phone 6s plus for the wife. Great experience with Victor the sales rep. Thanks for making my experience quick and enjoyable

Marilyn Hanton

Im new to the smartphone gang, and owen and joe helped me make that transition very easy. Thank you for your patience with me and taking care of me.. BEST EXPERIENCE EVER!!!!!!!

John Mobley

Great experience, very knowledgeable and helpful. Not worried about selling to you but supporting you as a customer. Will continue to use this AT&T location for all my needs!

troy dooley

Very courteous and knowledgeable staff, helped with a big transition, and made it a simple thing! Joe helped a bunch, highly recommend this location for all att needs!

VicSoSik A

The reps here are very cordial. Theyre more about finding a solution for your needs than selling you a product. Excellent customer service. Highly recommend.

Melinda Mathews

Today, the manager at this store saved a customer. I had been to several stores and no one would help me, until today. Come to this store.

Nancy Golinski

This location is awesome!! Joe is a cell phone whisperer. He knows his stuff. Friendly staff. Convenient locstion.