The Ohio State University College of Optometry

Category:	University
Address:	338 W 10th Ave, Columbus, OH 43210, USA
Phone:	+1 614-292-2020
Site:	greatvision.osu.edu
Rating:	4.5

Location

Photos 32

Reviews 4

Ahmed Susu

Thank you but please have a conversation with one of the staff in the glasses gallery. I went to examine my eyes for both my wife & I. Great experience, student were awesome and the doctor as well. Took their time examine every little importance of my eyes. I recommended my brother in law to pay them a visit as well. He loved it. We decided to visit the gallery together. We spend time searching & trying out frames. Keep in mind we both have insurance. Anyway, the lady that took her time helping us or trying to help was the meanest most unbelievable person we ever experienced in our life. If you had a bad day or if youre not feeling well, dont take it on the customers. Words & action speaks louder. We told her what we were interested in, type of frames etc... My brother in law was looking at other frames and she jumps telling him that these frames will not be covered by his insurance. He replied can he pay for them, she told yes full price. Secondly, I asked for help about similar frames. She brought me frames that were for women, some unisex but you can tell that they were for women. I asked my brother in law for his opinion and I can tell that the lady really escalated him for no reason. Oh yeah! When I asked him to seat and try few frames, she told him that the seats were for the one that will buy it. Completely rude. My wife, my brother in law and I were surprised that she said that. He said that he would never buy and come here again. When I was ready to proceed forward with my frames, I told her what I wanted. She said these were the options for the lenses. I picked the best lenses they could offer. She mentioned that OSU will also give a 20% discount on top of what the insurance will cover. She gave me price options between a cheaper lenses and the best they have. The soon I told her I wanted the best, she was surprise. When I said I want to pay for them she couldnt believe it. Maybe we didnt have suits on, or we had accent that we couldnt afford it. I love OSU, I am the biggest fan but my experience was one of the worst I had. When we got to the checkout the price were higher than what she originally disclosed with us. Whoever read this, you need to talk on how to have a better customer service. How to use "magic" words (friendly tone, show caring). I will definitely recommend friends to visit the doctors there but not the gallery for sure. Btw, I havent pick my glasses yet, I hope that doesnt change too. Please I dont want to deal with that representative again, every staff there were friendly but definitely not her. I am very disappointed and I hope you guys will learn from this experience.

Steven Whitaker

The staff are very friendly and helpful during the process of selecting frames and purchasing. However, my 36 day experience in actually obtaining the glasses I purchased was something of a nightmare. At the time of purchase (May 30), I was told it would take about 14 days for the glasses to be ready. A little longer than other places Ive been, but thats fine. I call to check on the status of the order after 13 days (June 12), and Im told they should be ready in the next day or so. Four days later (June 16), I call again, and am told the glasses didnt pass inspection, so they would likely be ready around the middle of the following week. I call again a week later (June 23), and am told that they are still not ready. Again, I get the line that they should be ready by the next business day, which was Monday. Now Im screwed out of having these glasses for the two weeks of travel I was going on starting that Monday. Fast forward to July 5, and I finally get an email saying the glasses are ready to be picked up. It took 36 days to make a pair of glasses. That is simply unacceptable. Not only that, I had to make all of the effort in actually finding out what was going on. Not once did they call me to notify me that there were going to be any delays. And clearly when you call them and check on the status, they pull a number out of a hat to tell you how long you have. Two things need to change. First, get a better manufacturer. All sorts of places can deliver glasses in 7-10 days without issues. Second, be proactive and call your customers when issues come up. I shouldnt have to go investigate why Im not being notified that my glasses are ready when you know that there was an issue in making them. I realize my experience is likely an outlier, but things like this should never happen.

David Ettinger

The eye care I received for my emergency eye floaters was excellent. And subsequent eye exam for new lenses, was also very professional. However, I did not enjoy my experience in their eye glasses gallery. An individual who seemed to be a manager or lead person, was snooty and condescending toward me. He made me feel unwelcome. Like his time, was more important than mine. I think that because I am on Medicaid, he thought I didnt deserve his respect. I am 61 and have a masters degree from OSU, but he treated me like I was some kind of schmo. All the other staff members were very courteous towards me and helpful. I wasnt sure if I misinterpreted his behavior towards me, so on another visit to the glasses gallery, I brought a friend to observe this persons behavior. My friend sat quietly, pretending to look at the frames, watching this persons interactions with me and concluded this manager should find another line of work, because of his horrible customer care skills. This person, certainly an adult, acted like a obnoxious teenager, rolling his eyes, ignoring my questions, chit-chatted with another staff person about his anticipation about how soon he could leave for the day. This is totally unacceptable behavior from an adult, who implied he was a senior staff member. He made sure my glasses fit properly, however I felt like I was imposing on him. Id ask a question and he sat silently, until I had to inquire whether he heard me. It was some kind of power trip he was on to make me feel unworthy of his attention. We sat less than a foot from each other, across the fitting table, and he made me feel so uncomfortable. I did not utilize my Medicaid discount because the frames offered were not of my liking. Instead, I paid more to have new lenses installed in my old frames.

Skip Howell

I have been going to OSU Optometry Clinic for over 15 years now. Having Keratoconus, I needed someone that understood it. This is one of the leading places of research for this disease in the country. Dr. Lai and his staff in the contact area are absolutely fantastic! Friendly, courteous, and taking that extra step beyond. And giving a future optometrist the opportunity to get experience with my condition to help future patients is a huge plus to me. I love the interaction with them. There are stories I can tell of my experiences over the years from insurance/billing issues to when things terribly wrong with my eyes and they were always there for me and took care of it. Vlatko Trajcevski, I call shenanigans on your comments overall. While a student did the initial exam, a certified, licensed doctor ALWAYS follows up. And if you had an issue with the glasses, all you had to do was pick up the phone and tell them. They would have made it right (You could probably even do this now). I know this first hand because my wife had the same scenario as you commented on. It turned out that the lenses were wrong and they took care of it.