JCPenney Optical

Reviews 3

WI

William Ashley

I ordered 2 pairs of glasses on May 20, 2016. Store manager Yvonne Anderson told me the glasses would be ready in two weeks. The sunglasses finally arrived on July 5, 2016. I had to wait more than 6 weeks for the sunglasses to arrive. I was given 3 different excuses why the sunglasses were late. Turns out, only one of the excuses was true. Store manager Anderson refused to take ownership of the problem. Her consistent attitude was - ..."my job is to order the glasses. The lab is located in New Jersey - nothing I can do about it". This store needs a new manager who understands the meaning of customer service. Stay away from JC Penney Optical at Lakeside Mall or any other U S Vision owned retail optical store. I will take my future optical business elsewhere.

ME

Melissa Emanuel

After waiting 4 weeks for the first 2 pair, I had to wait another 5 for the remakes (per my request as I could not adapt to progressive), I called to cancel and was told that because they were custom made (Um hello, arent all prescription glasses custom made?????) I NEEDED to take possession of them!!!!! Not only am I breaking ties with JCP Optical but after a long standing (22 year) relationship, I will no longer be a JCP card carrier or customer. Not good customer service JCP Optical District Manager.

RI

Rich B

Ive been going there for years and they have always had consistently good service, and Dr. Hammond is the best ! She diagnosed a condition in my eye that left my ophthalmologist wondering how she (an optometrist) could have detected it. Their office has always been polite to me, but then Ive never gone in there with a high-brow attitude, so you know - "treat people as youd like to be treated". Highly recommended !