LensCrafters

Category:	Eye Care Center
Address:	14600 Lakeside Cir #2016, Sterling Heights, MI 48313, USA
Phone:	+1 586-247-1000
Site:	local.lenscrafters.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 8

Reviews 7

Michael Magyar

I ordered new lenses and liked the frames I had. One week ago Saturday I got my new lenses installed into my frames. A service guy called me and handed my frames and I put them on thinking everything was fine. A few days later I noticed the right side of the frame was lower than the left. I also noticed I saw exposed metal on the right lense where the center piece that rests on the nose and connects the two glass frames. I went back the next Saturday and showed a service lady there how the frames were not aligned properly. She adjusted them and again I went on my way. I now noticed how loose the right side of the frame was on that nose connection piece. The next day I was on my way to visit my sister, the right part of the frame severed from the center connection piece. I took it in Monday evening and the service lady there looked at my lenses and tells me that could happen since they were old frames. I became quite angry and explained what happened and how the person who put my lenses into my frames bent that part of the frame causing it to sever. I got little understanding of what happened and they ended up charging me for the frames they broke. I will never go back there again. The manager did not have the decency to call back. My sister was going to get glasses there and her boyfriend. Now they will be looking for another place. I will let others know of thier customer disservice as well.

Chala Hannon

Their staff can definitely benefit from a crash course in Customer Service 101. It was more than apparent that I was a $ and they could care less about my existence otherwise. Each time, the sell associates were more focused on cleaning and organizing the store than selling. With the internet booming and offering glasses at 1/2 the cost, I am going to need for people to value traditional shopping and customers that haul their ass in to shop. The mall is dead! After today, Frames Direct will get my money. I barely can afford Lenscrafter, yet I return because I was a DOC loyal customer. Good luck to you Brandon! You were beyond helpful and exhibited standards true to Lenscrafters.

Lola Gordon

The doctor was very nice and did a good exam however the glasses I ordered were not right the glare was so bad on the frameless lenses I ordered (i paid extra for the no glare) this was only made worse by their lab they ended up scalloped on the bottom when they tryed to buff them to take away the shine. I ended up returning them. Im done with Lens Crafter one try was enough.

diane noe

Not friendly or helpful. When I couldnt find a frame I liked, another lens craters recommended I look there. The women were rude and more interested in why I had been sent there. I would go to Partridge Creek or Rochester. Avoid this store if you want friendly, helpful and patient people.

A Private User

The Staff is verry rude here will not shop here again i called to explain my problem and they put me on hold for 15 mins and never answerd i had to call back twice the staff does not care about anything they are verry rude WILL NEVER GIVE MY BUSSINESS HERE AGAIN

hayden oo

Tried to sell me lowest grade lenses after paid for the highest grade. Staff was rude,evasive and unable to be reached by phone. Took 5 weeks to refund my CASH money. After 15 years of loyalty IM NEVER GOING BACK.

Jiff Tatoom

I will continue to return to this location