Apple Polaris Fashion Place

Category:	Computer Store
Address:	1500 Polaris Pkwy, Columbus, OH 43240, USA
Phone:	+1 614-987-1430
Site:	apple.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9:30PM 10AM–9:30PM 12–6PM

Location

Photos 96

Reviews 6

A Private User

Let me start by saying I LOVE Apple products and they are fantastic. I would recommend them to anyone. That aside this store is a nightmare. Worst Apple store I have ever been to (I have been to several all over the country). For the life of me I can not get any help in this store. (which is unheard of at any other Apple store) I wander around in circles without being approached. I own 5 macs, 2 ipads, an iphone, professional editing software as well as fun stuff like ilife and it is amazing I can not get helped. I walk in there knowing what I want, all I need is someone to get it and ring me up but it never happens. The only thing I have bought from this store was ilife 11. I had to hunt down someone working then wait ages while they more or less walked around. I was there last week I needed a firewire cord, stood around for a long time. No help so I left, same story with Microsoft Office 2011. Most recent I wanted to pick up a new macbook air. Same story stood their not once approached while some of the workers just stood around and others chatted about how cool Apple is to other potential customers. I am EASY money for the store, I shop Apple quick and often. I guess this location does not want my money? I have shopped during the holiday season at the downtown Apple store on Michigan Ave in Chicago and still had a fantastic experience. So this store really has no excuse for the multiple times this has happened.I would recommend driving to Easton or ordering online. I mean really who manages this place? Again, Apple is fantastic and so are most of the other locations, just not this one.

Cody McClain

I recently had a problem with my iphone in that it had an error which caused it to be unable to turn on. I know the problem, and simply needed the technician to turn my phone off, which would force end the infinite loop error, and allow my phone to reboot as usual. I went to the store and waited patiently, and was helped fairly quickly, but instead of simply trying what I suggested, the technician told me that the LCD screen of my phone had broken, and that Id either have to replace my phone or get it repaired, and left it at that, acting condescending at the notion that didnt drop the phone. I dont really accept this response, so go to yet another technician and get the exact same result. I go home, upset with the response, and start considering what I was to do. As soon as the phone battery actually dies, I plug it in, and low-and-behold, the infinite loop ended and the phone booted up fine. Everything they told me was a lie, and they were either too lazy or too uncaring to actually just turn the phone off like I asked them, since it wasnt responding to any outside cues. Even if they had to take the battery out, that is all it would have taken, but they did nothing but act condescending and were a waste of time.

Paul Mason Ranck

Having an issue with one of their products, had to pay this store a visit. Was greeted warmly and was checked in to the genius bar in a very cool way. Told me it was a twenty minute wait but I was cool with that, gave me chance to look around the store at all the merchandise. Eventually a sales associate came over and discussed what we needed to discuss and that was that. Had a bit of a uneasy or sketch feeling about the whole situation though because I had bought the Apple product in May, and they put down I had bought it in February like they wanted to cut off a couple months of my warranty. Secondly, they said all parts and labor were covered but yet they had me sign something that said that there would be a $99 dollar bill which gave me more of an uneasy feeling but I went along with it. Anyway, I was told my product would be ready in 5-7 days and it ended up getting totally replaced instead of repaired in less than three no charge which was a saving grace for this review. So yeah, no hard feelings but I didnt leave feeling excited about your products. But yeah, Ive been a PC my whole life and always will be. Have a good day Apple.

Eric Bergen

Disabuse yourself right now that Apple is somehow "different" or "special". iOS 7.0 download erased notes and most importantly made my iphone 4S impossible to get to wifi. I was supposed to have a 9am appt on Friday at the Apple Store 30 min away from me to get the phone replaced - this after 3 hrs of my time trying to fix the problem with tech support. Well, it turned out that appt never got made, so Im back there at 7 on a Friday night to try it again. That did not end well. I did learn from my Apple "buddy" Allen, who had the personality of roadkill, that most of what I got from phone tech support was either wrong or incomplete info. He would not so much as talk to his manager about offering me a small gift card to itunes for all the trouble caused by THEIR PROBLEM - iOS 7.0. Dont bother trying to call to talk to anyone at the store - they either route you to their useless phone tech support people or tell u to deal with their website. The attitude both at this store and company-wide is smug, arrogant, and irresponsible - "were Apple, your business means nothing to us."

Karen Lee

Took my daughters iphone 6S to have it looked at since the screen went blank in the middle of texting. The phone was less than 9 months old. Was told they would fix it, not replace it, and was given a time frame of 2-3 days. Was asked if I wanted to pick it up in the store or shipped directly to my home; the wait was the same either way, so chose my home. 1 week later, I am still waiting on her phone. I called the store and was talked to rudely and then hung up on when I asked to speak with a manager. I hope to never have to go back there. They did provide me with Fed-Ex tracking number which stated it was to arrive Friday morning by 10:30 am so I waited and still no phone. I called Fed-Ex and was told there was a delay and now it wont be delivered until Monday even though it was shipped for overnight delivery on Thursday. VERY BAD and unreliable service to customers who buy and use iphones.

Anthony Delgado

Sitting in the store after waiting 1 hour and 20 min. I walked in at 7:10pm and setup an appointment for phone battery check. Given a wait time of 1 hour and 10 minutes. Its now 1 hour and 40 min and still no service. Turns out that when I checked in the specialist didnt check me in and the system decided to skip over me. Everytime I come here its an hour + wait even with an appointment made online. I get far better service going to the carrier store just down the hall. The manager tried to claim that i didnt check in except that I did and the specialist indicated that he did check me in. Managements first assumption should not be to blame the customer. Now shes attending to someone else who just walked up instead of attending to me. Couldnt give them zero stars.