Motorcars Honda

Reviews 3

MA

Matthew Goldman

On October 10, 2014 AM, I was at the Honda dealership located on 2953 Mayfield Rd. in Cleveland Heights, OH 44118 for car service. After I waited for an oil change, tire rotation and car inspection, I was told by the advisor, Georgiann, that one of my tires, a Cooper tire (the other 3 tires are Firestone tires), located in the front, passenger side position prior to the tire rotation, had a gouge in the sidewall but the car was deemed still safe to drive. I thanked her and then walked outside to where my car was parked. I then inspected the tires and realized the single Cooper tire on my vehicle was in the same position, noting the gouge, and that the tires had not yet been rotated (this is the second time, at this same Honda dealership, this same issue has happened). I then walked back inside the dealership and spoke with the advisor, who called the mechanic into the office from the shop and asked him to walk out to where my car was parked and explain to me what he had done. When we arrived at the vehicle, he told me he had simply swapped the front, passenger side tire for the back passenger side tire. When I confronted him and told him the Cooper tire was in the same position, he then admitted to me that instead of rotating the tires, the had simply swapped the black, plastic tire cap from the Cooper tire for a metallic tire cap from the passenger side, back tire position firestone tire - in an attempt to make me think he had actually rotated my tires. After confronting the mechanic about the tire positions being the same as when I had arrived, he suggested I give him back my car keys and the receipt so that he could take the car back into the shop and actually rotate the tires. I refused and told him I was going to speak with the management staff instead. I then walked back inside the dealership and confronted the advisor, who was very apologetic and gave me a full refund what had happened. She then ensured my tires were rotated before I left the dealership. Following leaving the Honda dealership, I drove to the nearby hospital, where I work and then home, a total of 6 miles, at most, without any major issues. On October 11, 2014 AM, while inspecting the tires at home, I noticed there is now a 3-4 inch long, linear gouge, along one of the firestone tire’s tread, which is clearly exposing the tire’s steel belts. My concern is two-fold: I was never informed, following the vehicular inspection, of this deep gouge on the firestone tire (now located in the front, driver side position). This gouge was not mentioned following the initial tire inspection and therefore, from my understanding, was likely not present prior to my tires actually being rotated. I am now concerned about the safety of driving my vehicle. I also dont recall any particular instance from when I left the dealership until when I arrived home that would have created such a deep and large tire gouge (I did not run over any pot holes, hit any curbs, etc.). The gouge appears almost as if a slice was made into the tire. I am very worried and upset about this as well as very disappointed that this was not brought to my attention. Therefore, I am now relaying this message in hope that this problem will be corrected immediately. I have driven an accord for the past 10 years, have almost always had my cars serviced by Honda and I have never experienced any service issues before, until now. Oh, and my car? A 2013 Honda Accord with approx. 13,000 miles.

A

A Private User

The entire Honda service staff have always had my back in helping me keep my little 2002 Honda Civic Sedan afloat. I am an agoraphobic, not well, and on Social Security so my difficulties in getting my car repaired are unique. First, I never know when Ill be capable of leaving my house due to the agoraphobia (which is why I only have less than 9,000 miles on a 2002 car), so the lovely staff at Mororcars Homda on Mayfield has always taken care of me as if I were family. They come to my house to charge the battery, then drive back it to Honda, where, after being fixed, they bring it back to me, and even park it in the garage! One of the men who brought it back this year offered to give my car a drive on the freeway to keep it from sitting and just dying. He left me his card. That was definitely out of the realm of expected service, and he blew me away with his kindness in this matter. Some of the service advisors actually help me find coupons to make my experience affordable because Social Security doesnt even cover the basics of living. MY LAST EXPERIENCE was no different except for the addition of a new service advisor to help me, ANGIE LAMAR! She was knowledgeable, professional, but most of all, she really COMMUNICATED with me to find the best way to handle my needs for safety, as that is the only priority I can barely afford , while being supportive in any way she could think of - right down to making sure I had new gas in my rarely used car. ANGIE IS A DARLING, CARING YOUNG WOMAN who does her job with grace & an open heart. She is a true asset to Honda. The service technician actually drove MY CAR HOME to "blow it out on the freeway" since it had been sitting so long. In his driving of my car, he discovered a sound that should not be there. I too had heard that sound, but because I so rarely drive my car, I presumed that it was just me being unfamiliar with driving sounds. But he knew better - drove it back to Honda the next morning and immediately discovered that my back struts were nearly rusted through. That could have led to a horrible situation for me if he had not found & fixed that safety problem. What a relief! I have been buying Hondas from this location since 1981 or so. (maybe 5 or 6 under different names for my husband and myself) I even bought 2 at once! My now 31 yr. old son has taken up the tradition - 1st with my giving him my favorite of all time Honda Accord Wagon (which I wish had never been stopped as an option.) I did this to send him off into adulthood during college. Since then he has bought 2 more Hondas! Anyway, THANK ALL OF YOU WHO MADE THAT LATEST POTENTIALLY VERY DIFFICULT SITUATION A BREEZE FOR ME - With an "angel" (ANGIE) as my liason. Thank you to my "family" for being the best business I have ever dealt with on big purchases and the follow service required. I have NEVER let anyone else touch one of my Hondas, and never will. Sincerely ,Mary FitzSimons

A

A Private User

I worked with Andrew at Motorcars Honda on and off for about two weeks as I muddled, analyzed and felt my way through the process of deciding what car to get. After 16 years, my wifes cars had traveled its last mile. She and I agreed I would get the next new car and deciding on a replacement was difficult for me. After about a week of looking around I decided I wanted a plug-in car like the Volt, Leaf or the upcoming Prius. After reading various forums and reviews, I opted to wait for the upcoming prius. Andrew was very helpful in taking the time to understand my needs with what kind of car I wanted. Over the course of another week, we went over likely time tables of when various models would be released and options of how to get by in the least expensive way until then. Ultimately I opted to wait for the 4th Generation Prius when it will likely hit the market in the fall of 2015. By then the plug-in prius may have undergone significant changes and will benefit from many of the changes of the 4th gen line-up. With Andrews facts, figures and informed inferences & opinions about Honda and Toyota from his experience as Motorcars alternative fleet manager for the past 13 years, I ended up doing a 3 year lease. The lease is a 2011 Honda Civic DX VP, which is basically a base level Civic with power windows, stereo and A/C. I have the option to extend the lease by up to 24 months. If I keep the lease for a full 60 months (which is my plan, though Im not required to) the final out-the-door cost will be just under $10,000. By then my plug-in prius should be waiting for me. $166.17 per month for a civic for 5 years is a fantastically affordable deal. Because of Andrews knowledge, patience, availability for my endless questions, thoughtfulness and consideration I was able to structure the lease in a way that saves me over $1,200 over 5 years, which is nothing to sneeze at. What makes his excellence as a salesman even better is the fact that my $10,000 lease deal was very small compared to what he gets from his typical sales. He probably spent over twice the time with me as his usual customers and for well less than half the average sales price he usually gets. Yet I was still treated the care, consideration, thoughtfulness and respect of anyone else. I know I am a very picky buyer. I am hard to please. I consider all the possibilities and all the angles. Yet Andrew patiently helped me with all of it so I could meet my needs. I bought my first car from Andrew in 2002 and from my experiences at the time (and that of dealer maintenance since then), came back to him now in 2011. Ill do it again in 2016. If youre looking for excellence in sales and service, look no further than Andrew Chiarelli with MotorCars Honda. (no I dont work for these people - no Im not related; I just believe in giving credit where credit is due)