Kings Mazda

Reviews 3

BO

Bonnie Robinson

I would give them 0 stars if i could. Made my purchase of a Certified 2015 Mazda 6 in November of 2015. I didnt negotiate the price either (wish I would have). Car definitely is not worth what I paid. ANYWAY, it was by far the worst experience of my life. Let alone the worst "practically new" car experience. When you go in TO BUY A CAR you are treated with so much respect && made to feel like family. ONCE YOU MAKE THE PURCHASE the show is over and they no longer care about you. While waiting to speak to a manager, all the salesmen told me not to worry bc my vehicle was certified && recently purchased, so whatever was wrong would be fixed for free. Then came the "manager".. Sales manager, Kris Miller, was so disrespectful, degrading, and rude to me when I went in to speak with someone about my 2015 "certified vehicle" (of 2 wks) defroster not working. He publicly humiliated me and belittled me in the middle of the sales room. Me, shocked && embarrassed by the way I was being treated, he said that they would not fix the problem then said, "i dont know why youre looking like that for! I did my job! Here!" Then shoved me some useless papers, and then began to walk away && ignore me when I further more questioned their reasoning. Used car manager, James Anderson, escorted me to his office where he fed me lies to calm me down, knowing I would leave peacefully. For over 3 wks I called James and he continued to lie to me about him making calls to my "certification" to see if fees could be waved and he continues to tell me he was "working on it" and would call me back. But never once did he ever call back. All along, I have this "new car" with no rear window defroster in the winter. Pretty dangerous when you have to pull over off the side of the road frequently to wipe your rear window down so you can see. So, finally I called costumer service since I couldnt get answers. Thats when I was told there were no certification people he could possibly be working with. It didnt exist. Lies in top of lies. So the woman from customer service finally was able to get the situation handled for me and the fee waved (bc he lied to me). Thats the one and only time James called me back. He made it seem like they were doing me a huge favor and I should have been thankful, even though it never worked to begin with. After all of that, the defroster still didnt work. Had to make around 5 trips out there, go through 3 rental cars (nothing close to the vehicle i had), && pay insurance on all of them. All to get the problem "fixed" each time. Eventually over one month running back && forth for them to fix the problem, the entire back window was replaced. The original problem they claimed it was and wanted me to pay for WAS NEVER THE PROBLEM TO BEGIN WITH && was actually covered by that sorry excuse of extended warranty they advise you to buy. By far the worst experience ever. I would never recommend this dealership to anyone. They do not care about their costumers. They only care about the sell. Only going back for free oil changes. Otherwise I would never step foot back in this place! Women, do not go alone. They WILL take advantage of you. && to everyone else, be careful! Just bc they say its certified && said they checked the car, doesnt mean they really did. CHECK YOUR PAPERWORK BC THEY WILL && DO LIE! Especially about that extended warranty. I was told even tires brakes && rotors were covered when purchasing the warranty. Found out that was a lie as well. Also, DO NOT BUY A "PLAN B" OR "PLAN A"! It is a waste of money! Especially if your car is used. Nothing they tell you will apply after so many miles on the car from 0 miles. Good luck to you if you buy from these people!

A

A Private User

So I bought a new 2010 Mazdaspeed3 a few months back (currently just over 7k miles) and with many new models I expected an issue here or there. Fortunately for me, the only issue Ive had so far is a horribly squeaky drivers seat (so bad people I am talking to on my cell phone can hear it). Mazda knows this is a typical issue with the 2010s as they have a Technical Service Bulletin posted for this very issue, not to mention the Mazda forum members are also complaining about this issue. Well, here is how Kings Mazdas service department does business: 1. I take my car in for the squeaky seat and they say they fixed it (by applying some lube to the seat rails). A couple weeks later it begins squeaking again. I browse the forums and some owners are having the seat rails replaced to fix the issue. 2. I take my car in a second time and they claim it is fixed (once again they apply some lube). A few weeks later it begins squeaking again. So, I call and schedule a 3rd appointment to fix. 3. I take my car in for a third time and they explain it will be a 45 minute wait. 10 minutes later the service writer comes into the waiting room and says they cant look at my car today because it is the 3rd time I have brought it in for the same issue and their are legal implications if they look at the car. So, he says they have to fly someone in from JAPAN to look at the car. I look at him like he has lost his mind...after all, this is all for a squeaky seat! I ask him why he scheduled me an appointment and is turning me away and he claimed its policy. I leave and tell him to call me when his guy from JAPAN is here. 5 minutes after I leave he calls my cell and says to bring the car back and they will give me a rental car. I think he is nuts to keep my car and get me a rental for a SQUEAKY SEAT. So, I tell him I will bring the car back in a couple days when I have a chance. 4. I bring my car in for a fourth time and he calls Enterprise and a rep from Enterprise shows up and ask me for my drivers license AND CREDIT CARD. I tell him he is nuts and Im not giving him my credit card because Kings Mazda is paying for the rental. I tell the Service writer that Im not giving Enterprise my credit card because Im not gonna be liable for a rental car I dont want and Im being forced to take for a SQUEAKY SEAT. So I tell him to order the replacement parts and call me when they are in. He says it is their policy that I HAVE TO leave the car with them for a squeaky seat. I tell him Im done dealing with him and will call Mazda Corporate. Im sure I will get nowhere with corporate too, but anything has got to be better than dealing with Kings Mazda, right? My wife and I bought 2 new cars from them in the past year and now I wish we didnt. Kings Mazdas Service Department is complete garbage. DO NOT BUY OR BRING YOUR CAR TO KINGS MAZDA, OR YOU WILL BE SORRY IF AN ISSUE ARISES!

ZA

Zach Beatty

Bottom Line: This dealership does not follow through on their promises.Their used car inspections are very insufficient. If something makes you nervous about the vehicle they are trying to sell you, dont buy it from them. My wife and I bought a used mini van from Kings Mazda about 2 months ago. When we test drove it we noticed the fabric was starting to pull away from the roof near the windshield, the dashboard and gauges were not functioning, and there was tape adhesive still on the power window switch from where someone had put duct tape over it. We were told the fabric was an easy fix and would be glued back into place after we bought it, that the gauges were not functional due to a blown fuse that would also be fixed free of charge if we purchased the vehicle, and that the tape residue would be removed as well. When we asked if the blown fuse and tape over the switch indicated a broader electrical issue we were told that the vehicle had been inspected and that the blown fuse was the only issue. Once that was fixed, the vehicle would be fine. We went through the buying process, which actually went very well. The salesman was respectful and we didnt feel overly pressured into buying the vehicle. After everything was signed that night, I was told I would be picking up the vehicle from a different salesman at 6:30pm the next day, and that the salesman was coming in on his day off just for that purpose. Once I was given the vehicle, I noticed the tape residue was still there. They didnt even try to take it off. The next day, I had to use the defroster on the windshield and the air from the vents blew the fabric away from the ceiling again. Both of these I felt I could overlook because at least the fuse was fixed. Two weeks later, I started having trouble with the driver side window, then the power sliding doors, then the dashboard lights, etc. Turns out, there was an electrical issue after all. Yesterday, I started having trouble getting the vehicle in gear. After barely making it to a transmission specialist, I was told there is a major transmission failure that requires a complete rebuild. Ive heard stories of buying used cars and people not doing their due diligence, so obviously part of this is on me for making it easy to take advantage of. Long story short though, dont trust their inspections or that they will fix a small problem for you if you buy the vehicle. Make sure you check out everything they say.