Sprint Store

Reviews 6

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Greg Soper

The staff is very sloppy and has a lack of attention to detail. The story begins in March 2015, when I signed up for three lines. The salesperson enters my social security number and birthdate in wrong. Yet, I was able to walk out of the store with three phones. How could I pass a credit check with a bogus SS number. The credit check would have come up as a different person(unless the number belongs to another Greg Soper). Two years later, I get locked out of account when paying my bill. Customer care informs me that I am providing them the wrong SS number. I assure them it is right. This is when I discover the mistake. Thinking there was a hack, I informed the Attorney General, signed up for Lifelock and informed Sprint executive services. I go into the store on the 16th, speak with a manager who tells me it was a clerical error. He calls credit department and he informs me my birthdate is wrong as well. He said these things happen. I ask them how could I pass a credit check with an invalid SS number. He said it was a glitch in the computer system. That is a big glitch. He said 3-5 days and things would be dealt with. I decided to upgrade one of my lines, purchased a phone online for in store pickup and activation. A few days later, I noticed the Bluetooth on the device would not stay connected to my car. I made an appointment with the store for repair or replacement. On January 27th, Executive Services email me and saying they are unable to help because they need documentation-but never say what they need. Upset, I decide to just return the phone and go back to my old one. It took three people to process the return, once it was processed, I got my slip and left. As I activated my old phone on January 28, I asked what my bill would now be. The bill went through the roof. I asked why, they told me I had four lines including two smartphones. I asked how. They said the phone I returned was never processed or any evidence that it was. Customer care calls the store, the sales person says I did not return the phone, but they did not know how to cancel the installment plan or deactivate the phone. They ask the sales person, why take the phone if you did not know how to do this(they did not tell me the response). Customer care told the store to call the national sales hotline and complete the return within 24 hours. Note, the store knew the phone was returned, but, never told me. It took a random question and customer care to get them to move on this. We will see if they do. There has been no resolution on the SS number, I am interested in hearing what the AG finds out. I believe some of the employees are very nice and helpful, but this problem is that management and lead consultants have created such a toxic stressful environment that employees are beyond stressed. This leads to mistakes. I would hope Sprint does a review of this store and makes needed changes. When you walk into this store and you cut the tension with a knife. I am interested to see if this how the conditions are in other Sprint stores.

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Caleb Slusser

Sprint may be kind of cheaper than other options, but there are way cheaper options. There are places I could go that would be less than half the price. However, I cant leave Sprint because I was mislead into a contract. The employee that upgraded my phone never told me about the monthly lease and said my bill would be about 80$ per month. Its actually about $110. Ive been with Sprint for 6 years. As soon as I became an adult and got my own plan, I chose Sprint. Ever since I got with them, Ive been told Ill pay one price and I get a bill that is much higher. If it wasnt for the fact that Im an honest person that doesnt like to have debts and loose ends, I wouldve dropped my phone on the counter and walked out, never paying another dime. Sprint only keeps people by roping them into contracts. I was told iPhone Forever allowed me to upgrade my iPhone every time a new one came out. I was never told that doing so would start a new lease. I just upgraded two months ago. I traded in a perfectly good iPhone for basically the same iPhone with a different name. Had I known I was gonna be trapped, I wouldve kept my old phone and found a new company to go to, and been rid of this piss poor company by now. And Id be paying less than half of what I do now with the other company. Instead Ill just continue to struggle. And when my younger friends who ask me for advice on good companies to sign up with, Ill tell them to avoid Sprint no matter what. And youve only got me until this contract is up.

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Erin Stewart

If I could give this store zero stars, I would gladly do so. The customer service and general untrustworthiness of its employees is deplorable. Three times now I have had to deal with a middle aged male employee with short brown hair and wire rimmed glasses. If you go in do yourself a favor and STAY AWAY from him. These employees will try to trick you into saying or doing things to make you shell out more cash for their substandard service. It is disgusting to me the tactics they employ to try and milk their customers for as much as possible. I have encountered numerous employees there that should be fired on the SPOT. My contract is up in July and I cant wait to give one giant middle finger to Sprint and the employees of this ridiculous side show carnival of a store.

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Morgan Mccombs

Worst customer service I have ever encountered. Every employee I have had to deal with here have been nothing but rude. I come in to ask a question, because I cant get the to answer anything on the phone without hanging up by "accident" and all I get is sent back home with nothing answered. Even when I am the only customer in the store, they act like Im interrupting important work when they are all socializing amongst themselves and playing on their own cell phones. If its not about you giving any amount of money to them, they dont want to deal with it even if it is their job.

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Teresa Acosta

The worst experience in customer service. This store never keeps a record of your complaint for visit. I stopped in the store 3 times in July, the first visit they said the problem was my phone cord, but the phone problem continued, Second visit they said it was the battery, so I bought a new battery, but the problem was not resolved. The third visit they had no record of my first two visits and could not help without sending my phone out for a week or two for repair. I do not trust this store to resolve any problem. BEWARE!

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Echo Stephens

Absolute worst service period. After being quoted a price for monthly service on two lines and a tablet, i paid the first two months no problem at the quoted price, then my bill jumped a whole $70 with NO explanation. Not from the store or customer service thru the 1800 number. The phone service itself was horrible as well. Roaming all the time, dropped calls... just ridiculous. Ive taken my business elsewhere.

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