Town & Country Hardware

Category:	Hardware Store
Address:	8111 Creedmoor Rd, Raleigh, NC 27613, USA
Phone:	+1 919-847-1200
Site:	tchardware.com
Rating:	3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–6PM

Location

Photos 18

Reviews 12

Alexander Greene

Nice feel of a small town hardware store and went there to avoid the crowds at the big hardware stores. Ran into one employee on an aisle that was friendly. Then the experience went downhill when we had to check out with the cashier who only said "hey" or something to acknowledge us when we walked in, after I said "hi, how are you?" Wouldnt speak to us at the register despite me and my wife being friendly and saying hello again. Only could grumble our total due and I also purchased an exchange for propane tank. I asked if we just need to meet him by the box of tanks out front and he nodded. After meeting him out front to exchange our tank and thanking him, again completely ignored and no acknowledgment. This is completely inexcusable and I hold no excuses for that type of attitude. I wont be returning and rather just deal with the big box retailer if thats the customer service Ill get here.

A Private User

This season like every other before I called to rent an aerator from this "local" hardware store for me and my four neighbors. First, I was disappointed to here that they no longer accept reservations over the phone. So I was about to go into the store and rent the aerator when I was told that they only rent 4 hrs at a time. I asked why and was told that they did not want people like me renting the equipment for use by my entire neighborhood. This was unbelievable so I told the "manager" that they were not acting like a local hardware store. So I rented from the "local" Home Depot for $75 per 24 hrs vs this store which was $120 for 8hrs. Since this store is locally owned and operated they need to get in touch with their locals because they are loosing business to the "local" Home Depot. Very Disappointed, North Raleigh Business Owner & Resident

Raymond Jiang

This hardware store used to be my go-to place for any garden needs... I bought all my STIHL equipments there and loved them! But recently I feel this store is falling apart. The store staff seems grumpy and inattentive. There was two recent incidents that I encountered with very unpleasant experience. One month ago, I tried to order a STIHL trimmer part through them, but nothing seemed to get done over the phone. So I had to visit the store to have the order placed. One weeks later, there was no follow-up. And it turned out they never even placed the order for me ...... Last week, I went there again to get my mower blades sharpened, waited at the counter for over 15 minutes, no one bothered to receive me, and there was probably only one employee in the entire store.... I guess I wont patronize this store any time soon.....

A Private User

This is a horrible location with salesclerks that are surly and really dont know what they are talking about. On top of everything the prices are always high. My most recent trip resulted in a rude comment from a salesclerk that acted like he had never heard of the item I was asking about. He also made a face with his comment like I was a total moron. To which I shot back just because you dont know what it is doesnt mean it doesnt exist. This is not the first time I have had poor service here. On other occasions I have got attitudes from the clerks or on one occasion they sold me the totally incorrect tubing that failed soon after I installed. If you feel like you need to shop local go to Lowes. They are at least a NC based company.

Susan Clamp

Yesterday I attempted to buy an adapter for my dishwasher. I needed a different size than the one that came with the machine as I do not have a standard faucet in my sink. I was directed to a young man who said he needed to ask his Manager for help. Several minutes later he reappeared and asked me to explain again what I needed. I showed him pictures of my faucet from my cell phone and off he went again. When he returned this time, I asked if the Manager could possibly be bothered to come and speak to me and was told NO since the Manager was BUSY. I never saw a Manager. Great customer service. I typically spend $200/month for bird seed and he just lost me as a customer.

MaryAnn Dodson

The people at this store have the personality of a wet mop, they are rude and non interested in helping the customers. When my boyfriend and I were looking around, i tried to be cheerful and I asked if they had swings? The fellow names Marshall gave me a grumpy look and said loudly No. As we just looked at the huge wind chimes and I checked their volume once, he looked at me as if I had set the store on fire. Besides all of this, as I checked out the young guy at the register being rude also did not even bag my purchase until I asked if they put stuff in bags there. With all of this being said, I will doubtfully set foot in this store again.

Jim White

Great selection and convenient, but since this former Ace store was taken over by Town and Country, customer service has gone out the window. The front clerk, Millie, is still just as pleasant, friendly and helpful as ever, but the only other staff member there will not even make eye contact much less offer help. On one occasion I asked him for help and he was visibly annoyed at having to look up from his laptop. He must be a manager of some sort the way he struts around the place. Now, I only go when I have no choice and I know how to find what I am looking for. Its a shame because it used to be such a great store.

Rick Nipper

This is a hardware store affiliated with Ace Hardware. They have a selection of items that you would expect at a hardware store including seasonal items and yard items. The staff make the place. I am always greeted and directed to the area of the store for the item I am looking for. The staff are generally knowledgeable, more knowledgeable than the staff at the big box stores. That alone can be make the visit worth it.

L LK

Not a locally owned hardware store. Part of a corporation buying local hardware store chains and turning them into generic "little boxes." Theres at least 8 of these in the area. Find your closest Ace, Do It Best, True Value, or other locally owned hardware stores. Lowes is more local than these stores.

Greg Hutchinson

Never bash a mom and pop shop for being a little more expensive. This is a great alternative to Lowes. They may not have everything, but its a pretty nice and niche little spot. The people are friendly and the bird seed is actually better priced than most big box stores. I recommend!!!

shane glass

Just a poorly run store. Merchandise is not accurately reflected in their systems for quantity on hand and when I brought up the issue it remained unfixed. The small town feel it provides is not worth the time and energy. With a management change this store could be quite nice

Anthony Calabria

Man working in the back with chainsaws was awesome. Kids working up front were awful...incredibly rude and actaully started mouthing off in front my my two young kids. I would rather spend more money and have quality customer service then deal with people like that.