T-Mobile

Category:	Cell Phone Store
Address:	120 E Millbrook Rd, Raleigh, NC 27609, USA
Phone:	+1 919-977-6199
Site:	t-mobile.com
Rating:	2.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 2

Reviews 12

Tianna Holmes

I just had the best experience of my life with T-Mobile. I walked in ready to cancel services and completely give up on you guys. Ive been a customer for about three years and lately you guys have been slacking with your services but my experience today with Chris made me realize why I chose you guys as my provider in the first place. He was very knowledgeable with the services and products. I needed help understanding my payments and why I was being charged for certain things. He was able to break down my statement so that I had a better understanding of exactly what I was paying. He is the true definition of customer service and professionalism. I will be back to see him for any of my needs in the near future.

Mitch K.

Deceptive selling techniques. Patronizing store manager who misinforms you. Ended up with a payment plan I did not want and because I traded-in, cannot use "buyers remorse" to get my old phone back. Stuck with a new phone and $650 bill. Went back to complain and a sales associate pretended to be an area manager (even covering his badge with his hand to hide his real name and position). Avoid this store at all costs. Would have given less stars if I could. Called T-Mobile customer service and were less than useless. T-Mobile have now lost me as a long term customer because of this store.

MICKYJ JOHNSON

I was looking for a different service for me and my son . Spoke to Chris he explain the different plans and also explain which plan would better suit my needs. After speaker to Chris i felt very sure that switching over to T-mobile will be the best service for me and my son. Chris was very kind, knowledgeable and confident of the Tmobile services provided.

Tonya Clark

I was extremely please with Chris customer services. Hes very attentive to your needs and very humble. Hes a person that makes you want to come back in to make another purchase. Chris knows his products and what to do to sell them. Keep up the excellent work Chris and I will be returning soon.

Derek Boney

I was very pleased with my experience. Chris was very knowledgeable of the products at hand and his customer service was exceptional. I was afraid that my questions were quite stupid but Chris made me feel as if no question is a dumb question. I was comfortable with asking him about anything.

Mori Amerie

I found Chris to be extremely pleasant as well as helpful. He seemed to be the only one that actually knew what he was doing. He did a great job helping me with my bill issue and switched me to T-Mobile 1 which saved me money on my rate plan. Im a very pleased customer.

Decola Williams

Chris and Traquan gave me a great experience!! They where able to provide me with helpful info about t mobile and I phones. Thank you for being patient with me and taking the time to answer my qus.

jonathan clark

Came in the other day to get help with my device and was assited by Chris. He was very professional and very informative and made sure all my questions where answered before i left.

Marta Font

Chris was a great sales rep along with another great sales rep LJ who did their job very well. I love this T-Mobile on Millbrook. I will always come back thanks to them.

Greg T.

They seemed to be stoned when we walked in, and didnt know about any of the current deals. This is a franchise. Go to a corporate store instead for decent service.

Jennie Feliz

Hey guys Im the newest employee at this location. feel free to pay us a visit I will be more than glad to assist you. I speak Spanish. Hablo Español!!!

Heath Howe

Quick and thorough service, with a touch of misinformation at times, and a little too much encouragement to spend more than needed.