Verizon

Reviews 8

SC

Scott M

Do not use this Verizon store. Writing this review while I wait an outrageous amount of time to talk to Verizon "customer service". Had to get a new phone back in the spring, so went to update my contract and get new phone. Was talked into Verizons worthless "hum" auto monitoring service because it was no extra charge since it was a promotion trying to get the word out about this new service. Was even told that the bill would be 1 penny less by adding the "hum" auto service since it was a big promotion. I was very skeptical about the deal but the Verizon rep at the North Hills location insisted that it was a great promotion. She spoke with me for 20 minutes going over the monthly charges, and several times I questioned the inclusion of the hum in my monthly plan. She continued to assure me that it would be the quoted amount for my 2 year contract term for the phone, and that there would be no additional charge for the hum for the duration of the term. I can come to the conclusion that one of two circumstances caused this error in communication - 1) she was not knowledgeable enough on the service/plans/promotion details; or 2) she intentionally continued to omit the details around the hum only being free for one month, signing me up for a 2 year contract for the "free" service of no charge, to get the sale she wanted. She even insured me that when I join my job this summer and the company takes over my account it will just be included with the phone. Fast forward to the present and I had my new job assume responsibility of my phone and I get a unexpected bill for $80 for this "hum" service. Now I have to pay for an absurd cancellation fee. I should have trusted my initial instincts and just gotten the phone plan. I would completely switch to a different carrier if my job wasnt paying for the phone service. Do not trust anyone at this location. Also, the "hum" auto service has been completely useless.

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A

A Private User

TERRIBLE TERRIBLE service here. We had to beg a rude employee to help us, and she continuosly said "do it yourself" on the Verizon computers. WHY even have employees if all they do is direct you to the self-help computers, which we could access from home and OBVIOUSLY wouldnt have been in the store at all if we could have taken care of the issue from home. It took over 30 minutes to convince anyone to help us. Also, we switched plans from T-Mobile to get on a joint plan with Verizon, only to receive our first bill for $530.00 for a pro-rated amount of time. The employee setting us up had given us the minimum amount of minutes, even though we brought in old bills indicating exactly what we would require. We trusted that he had it all taken care of, BIG MISTAKE. Who has $530.00 to spend on 2 weeks of cell phone service? We changed our plan and were promised a credit, which we had to go in and beg for (as it did not happen automatically as we were told it would). The credit they gave us was only $140, still leaving us $390 to pay for just TWO WEEKS of pro-rated service.

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EL

Elizabeth M

Insulted, called "Lower Clientele"...My husband and I, with our children in tow, went into Verizon as we both have issues with our month old LG phones. The sales associate continually interrupted my husband as we tried to solve our phone issues. She was quickly frustrated by our persistence and had her manager step in. The store manager told us that because we purchased lower end phones we could not expect them to work as well as a high end phone. He also stated that the phones we bought were popular with LOWER CLIENTELE. I guess that two people who work educating our young children, as we do, are considered low class to Verizon. We will need to find a cell phone store and provider that is willing to cater to "our type of people". People who expect to have a phone that actually works, that turns on when trying to make a phone call, and are not insulted when politely asking for a business to do their job.

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JO

John Kerrigan

I went to this location and meet the most arrogant salesperson. I was having a problem with a tablet I just bought it did not have 1/2 GB of service on it. This ARROGANT Person was going to tell me what he was going to do. Which was NOTHING. When I asked to speak to his MANAGER. I was told NO you CANNOT and you want her he pointed and said go find her. This went back and forth for a bit. Then I informed him that i would get the Manager myself. I had to get very LOUD. ASKING TO SPEAK TO THE MANAGER. If this is how VERIZON trains their sales staff. I am LEAVING VERIZON. Any one thinking about doing business with Verizon and particle this store on SIX FORKS BEWARE...Reading all the REVIEWS ONLINE I am not alone. Please READ REVIEWS about this company. It appears that we are all just a$$$ sign to verizon.

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MI

Michael L

Horrible experience. After waiting over 2 hours to speak with someone about a new phone, I left. They make you sign-in to be put on a list to speak to an employee. Yet, they completely ignored the list and countless people who were waiting over an hour for service so they could assist a few customers that complained after being in the store for 10 minutes. I was told multiple times someone would see me shortly. After an hour and a half, I was next in line. Forty minutes later, I saw them helping a woman that complained about there being a wait. Felt like a slap in the face to everyone that was being patient. I dont appreciate this store wasting my time, lying about the "short" wait time and completely ignoring me for nearly 2 hours.

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RH

Rhonda Strickland

I received a $200.00 coupon from Verizon off a new iPhone 6, took into the store, Verizon logo proudly displayed, the 6 forks store said they could not honor it , kept asking where I got it ( emailed from Verizon ... duh) but would give me $200 credit instead and I got "free" stuff, (headphones)... months later... no credit, Im on a new contract, bill is high and no one seems to remember the deal that was made. in store 3 days ago to talk with a rep... she said they would let me know within 24 hours... been 4 days no call, no text, no credit to account and free headphones are awful treble sound....

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JI

Jill Jankoski

Always great service! Technology, made by humans, sometimes fails us. Got my replacement phone from Assurion and have 2 people help me. The first guy was great getting the SIM card transferred. There was an issue with the phone where I nearly had a meltdown. Chris was kind enough to help me out and get things straight. THANK YOU!!! Awesome service!! This is part of why Ive been a Verizon customer since before they were Verizon and Ill be one for some time to come! Love my phone, the coverage, and the kind, awesome service when I need it. Hopefully I wont need it again for quite awhile. :)

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RE

Rebekah Isgitt

Awful. Wanted to open a line and was there for 3+ hours because they didnt believe I was who I am. Provided ID, bank statements, credit card bills, insurance letters, vehicle registration and they STILL DID NOT BELIEVE ME. I told a worker I would go to AT&T and spend my money there and the worker said "yeah you should probably do that." They do not care about their jobs at all here. An employee named Latisha was on Facebook the entire time she was talking to me. I am contacting Verizon corporate now.

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