Best Buy

Reviews 5

KE

Kelly Rose

This is the most disturbing customer service experience I have ever had in my life. I have to share this in order to keep others from experiencing the same thing. I went to the store during my lunch break to purchase a new Iphone 6 Plus 64 GB. When I got there the "manager" was the one assisting me. He pulled the phone from the cabinet and rung it up for me, then he opened the packaging to "check for damages". I thought that was kind of weird because Ive never had the apple store or any other electronic store do that unless they were activating it for you and since I was purchasing the phone out of contract he was not actually activating the service I told him I could do that from online at work. Anyway still I didnt think anything of it at the time since I trusted Best Buy to be a reputable company and didnt think anything was wrong. Once I purchased the phone I headed back to work to activate it with my service. Upon opening the box I realized that the head phones were missing. Then when I turned the phone on after charging it I realized that is said "NO SIM" which I thought was very strange. I still attempted to activate the phone which obviously did not work since there was no sim card. I was confused and little bit upset with the whole situation but it gets even better. I then called the best buy at which I bought the phone and told them that there was no head phones or sim card in the box, they instructed me to come back to the store. So after work I drove all the way back to the store and once I got there the same guy AKA the "manager" who sold me the phone proceeded to remove the phone from the box and point out that the serial numbers did not match the phone and the box. He then accused me of switching the phones and that I was a criminal. I did no such thing I had only returned to get a SIM card and then I found out that the phone that was in the box was not even the phone I had purchased it was actually a 16 GB phone. He continued to berate me, until I finally left. I realized that I was not getting anywhere talking to him or any of the other employees there. I could not believe this was happening, I went home and we called back the next day attempting to get a hold of a higher manager, however the same manager I previously dealt with said there was nobody ahead of him so we contacted corporate who made it clear that there should be a general manager for the store. Once police involvement was threatened the "store manager" was able to check the cameras and discover that indeed someone other than me had switched the phones however who that was, was not disclosed. To wrap this up I ended up showing back up to the store where they replaced the phone for me but I never even got a apology. Their side of the story changed so many times im not even sure what happened but what I do know is that something very wrong is taking place inside that store. I would advise anyone and everyone NEVER to buy something there.

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AM

Amanda Thiel

My boyfriend and I went in to look at laptops for school. I asked an associate about one and he told me it would be too slow, and recommended these two others which were about the same price. That was fine and I appreciated him telling us this, but then he got called away. So we went to look at the two laptops he recommended, but we werent sure which would be better, faster, etc, so my boyfriend asked another associate to come help us. He asked, "what are the main differences between these two?" The associate told us which processor each used, then continued writing something on a clipboard. He did not explain what that meant or offer any extra information. I said "fine Ill get the cheaper one" but he said there werent any in stock. My boyfriend asked when they would get a shipment, and the associate left to check. When he came back he said, "it looks like theres one open box," and we didnt know what that meant so my boyfriend said, "so you may have one?" The associate said, without any clarification, "theres one open box," stared at him for a moment, then stepped away to ask someone else if they needed help. I didnt appreciate being talked to as if we were children. I asked for help because I needed help, not someone to tell me things and act like I should understand, when I admittedly dont know a lot about computers and never shop at Best Buy. We just left without buying anything, if they cant treat customers with respect then Im not spending my money there.

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DV

dvancoleman

Beware of the DECEPTIVE SALES PRACTICES at Best Buy!!!!! Three weeks ahead of time I pre-paid an order for a Samsung Galaxy Note 4. I was told it would arrive on October 23 by the two salespersons "working me". I was given this delivery date by the salespersons at least 4 times.... Here is the DECEPTIVE KICKER!!! When my arrival date came, it was only then that I was informed that there is a SECRET Que Line, that they put you into and that they dont have a clue when the product they pushed so hard on me will actually arrive. And you can forget about any help with the situation. The salesperson I complained to refused to let me speak with his manager and it was only after another hour of investigative work on the corporate site that I was able to find out the name of the store manager and the regional manager, to whom I sent e-mails to, but guess what......there has been no response From a cash prepaying perspective, my advise is when you see the Best Buy logo run away as fast as you can!!!!!!!!

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MA

Matthew Taylor

Best Buys return policy is ridiculous. I spent about $600 on a camera that stopped working after two weeks. Their receipt says that I can return products for 30 days, but when I tried to exchange the camera for a functional one, they said no. Apparently they allow you to return functional products but not ones that are malfunctioning. He said "We cant put that one back on the shelf." I was told I should have bought their geek squad warranty. I know that I can send the camera to Canon to get it fixed, so I tried to explain to the employee that HE could send the camera to Canon and have it fixed before reselling it. That way I get to continue using my new camera immediately, rather than waiting for it to come back from repair. But the answer was still no. With customer service like this it is no wonder my friends are saying to avoid Best Buy. People expect more.

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JE

Jeremy Drawas

I have had poor experience after poor experience at this store every single time. They sold me the wrong equipment and when the installers came out, they said I had to go back and return it. Every time I called, I was transfered 3-4 times and the same manager was never on duty so I had to explain my situation over and over again. I was quoted a different price on the same installation by at least 5 different people and they all over-promised on installation time. It has been over a month since my equipment was supposed to be installed and I still have to call them every day to deal with a different problem on their end. I am now $1,200 and lots of man hours in the hole and I dont think I will be returning to this store again. For the amount of man hours I have spent trying to get this worked out, I could have done the whole install myself.

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