Best Buy

Reviews 3

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Ethan J

I goto the best buy at crabtree last week with my in-law to help her buy a smartphone. She and I did a bunch of research on the iphone, so were ready to buy the phone and a service plan as soon as we walk in the door (it was around 6:30 pm on a Friday night). Now, I know I havent been in Best Buy (especially the Crabtree Mall location) in 6 months or so, but holy cow what bad service. Theres literally 3 customers walking around the entire front of the store (none in the cell phone service area) and the one guy behind the cell phone desk is standing there all alone...not doing anything. We go up to him, I say wed like to sign up for service for an iphone yadda yadda yadda, he says the store doesnt have the color in stock, but they have 2 other colors. I ask if we can see the box so my in-law can chose a color and he says "no, you cant see the color on the box" (which is false for the white iphones with the silver or gold trim...first red flag...he wouldnt put the boxes side by side so we could pick a color?) and pointed us towards the display at the front of the store touting the newest models saying "you can get an idea of the colors by looking at those". He just points in the genneral direction of the display, never getting out from behind the desk. so we walk over to the front of the cell phone area and we dont see the display. I have to (in a raised voice say "over hear?" and he yells back, "no, to your left". Keep in there are no other customers in the cell phone sales area, let alone at the front of the store...red flag #2) So my in-law decides on a color and as we walk back up to the desk, we see that same sales rep walk towards the door with his jacket, so we sit down on the bench for a good 5 minutes...all alone, no customers, and all the sales reps are walking everywhere else in the store PAST us until I finally say "excuse me, we need help to a random sales rep, who calls over an other sales rep and asks if that guy if he can help us. That new sales rep says he doesnt have the keys to the cabinet where the iphones are so he calls over this other sales guy TJ, who after telling my in-law and I what account information he needed to move foward with the purchase, begins to talk about what time he gets off to the other sales reps as they both sit there eating smarties candies, then started playing around on HIS phone while Im there trying to give him all the basic information hes gonna need to ask in the next few minutes in order to expidite the sale! That was the last straw. We left. Not buying anything. Worst experience Ive EVER had at Best Buy. Now I understand why Best Buy is in trouble, in 6 months the service has taken a nose dive. Needless to say, Im taking my business and my reward zone silver membership behind to another company to get the iphone AND Im not setting foot into another Best Buy,anywhere. (If you read down this far, thanks for reading!)

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Wendy Schneider

Shady sales tactics! Beware! We went to this store to purchase a new television. Weve always had good experiences at Best Buy before and didnt expect this one to be any different. We settled on a Sony X930E. The sales associate mentioned that he had two open box televisions, both were equal, with the exception that one was missing a remote. The one that was discounted without the remote was reduced by a significant amount, so we said wed take it, especially since the sales associate said he could give us a remote. We paid and got it home. It was very heavy. We got it upstairs, opened it, and realized a lot of parts were missing, including the owners manual. We went back to Best Buy and talked to another sales associate (oddly enough the sales associate who sold it to us a few minutes ago was nowhere to be found). The new sales associate stated that the previous sales associate shouldnt have told us that the televisions were the same. He said it would only be suitable for wall mounting and was missing pieces. We were very upset. We asked for the other open box television for the same price as the other one we purchased because we were lied to and had to drag a television we were not going to keep home, and the sales associate said he would speak to his manager. The manager did not want to give us the other tv for the same price. We let them know we were lied to and it was the least they could do. We had already purchased, took home, and unpacked a tv that was supposed to be perfect, just without the remote, and now we had to do it again. We stated that if they didnt let us have the other television for the same price, we would return the other television and forget it. The manager agreed. We took the other television home and it was as stated - it had all its been parts. We returned the other television today for a full refund. Shady practices Best Buy. The sales associate lied to us. We wasted a lot of time and energy driving the defective television home - and having to pack it up and return it today. If the sales associate had not lied to us, this never would have happened. It did happen though and we wont be shopping at Best Buy ever again. Lie to me once and you lose my business. Shady.

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Jonatan Zaga

I brought my laptop in for a repair with geek squad. I bought the laptop here and it was not even close to being cheap. Well, I was told the repair would only take 2 weeks and that only the touchscreen would be replaces without any changes to the data. Well I waited the 2 weeks and never received a call. I went in the store and asked what was going on. I was told it was sent to the manufacturer to be fixed. They then told me it would take another week. The next week I came in, again not having received a call. They still didnt have my laptop ready. I was told it would take two days to arrive at the store. I waited, once again no call. I came in one more time and they said it would take an additional three days to arrive. I came in 3 days later after finally receiving a call. I had waited over a month for a repair that would take "two weeks". Well to make things worse the employees at the geek squad were super rude. It kept getting worse. They began to tell me that I had to pay an additional 100 dollars because they did a data back up which they I did not authorize. I began getting frustrated and asked why I was being charged for something I did not ask for. Then one of the employees began raising his voice at me.(Btw I was told only the screen would be replaced and that the data would not be affected at all.) After about an hour I finally decided just to pay for the data. I was already frustrated and aggregated with the staff and service. Ok, I pull put my credit card to pay for the Data and then they tell me that they lost the data and that it no longer exists. So overall I lost more than 12,000 pictures, school records, my portfolio for college, and a ton of very important information and data. They wanted me to pay for the data back up, but they completely lost the data. I would never recommend this store to anyone, especially the Geek squad services. I would give it a 0/5 if it were possible.