Belk

Category:	Department Store
Address:	4400 Sharon Rd, Charlotte, NC 28211, USA
Phone:	+1 704-364-4251
Site:	belk.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–9PM 11AM–7PM

Location

Photos 100

Reviews 6

Patricia S

Went to Belk at SouthPark Mall the week after Christmas to exchange a gift I got for Christmas. It was a fashion jewelry necklace and earrings that came in a Christmas like gift box. When I got to the store I asked for help from a old lady with short blonde hair that was inside the fine jelwery counter. She was nothing but rude and didnt want to exchange the gift stating I didnt have a gift receipt. The funny thing is that the woman that was being helped beside me by another assistant also didnt have a gift receipt and no one never said anything to her. After insisting that I wanted to exchange the gift and that I never had a problem in not having a gift receipt the woman finally went to the fashion jelwery shelves and saw that they had the same jelwery set there and agreeded to exchange the gift for a gift receipt. But not before making the worse comment I have ever listened from a store associated! She literally said in her own words: "Next time you bring the gift bag that you received with the gift so we know you didnt picked up the jelwery set from the shelf and is trying to return it." I couldnt believe what my ears were listening. I politely told her that my brother-in-law gave me the gift exactly like that inside that box and not inside a bag. What I really wanted to tell her is that having a police officer as a husband that has a very high rank with the CMPD she was just accusing the wrong person and how in the world would I want to steel a $20 jelwery set and that I would never and never have stolen anything in my life! She was so offensive that I felt like calling the police on her for falsely trying to accuse me of a crime and embarrassing me in front of other people. I am not sure why she said what she said, if its any type of prejudice or just because she is just an unhappy old lady that is working behind a store counter at this point in her life. What I know is that I will never shop at Belk ever again and will tell all my friends and family not to and I am also canceling my Belk credit card which I used to spend a lot of money on!

Timothy Bell

My girlfriend and I had went to visit Charlotte, North Carolina for the first time. We had stopped by South Park Mall on VALENTINES DAY to have a mini shopping spree for the holiday. She wanted to go into Belk and look at the shoes, so I browsed around in the Mens department. Apparently, I cant leave my girlfriend to shop on her own due to the fact that their was an associate that treated her like low class. My girlfriend is African American and she mentioned that there was a Caucasian woman also in the same shoe section receiving help from the same associate who "helped" her. The difference is they both received two completely different types of service! Being Caucasian must be the preferred race in Belk or maybe just in this specific shoe department, since the associate Ali (heavy set Italian looking guy) made it clear that my girls money was unwanted along with her period. His whole tone switched up when he was finished helping the Caucasian lady and turned negative and rude when she asked for a shoe in her size. He than brought back two shoes, 1 for my girlfriend... he handed her the shoe over a shoe display (couldnt even just walk it to her), and then took out one of the shoes and placed it on top of the shoe box to display the shoe to the Caucasian lady. Whats that about? Last time I checked we all are shoppers who spend the same type of money. Everyone deserves the same treatment. This was disgusting and made her uncomfortable to even ask for another shoe size since this one was a little small so she decided to leave!!! We will NEVER EVER SHOP IN BELK EVER AGAIN!!!! There are some things I just will not stand for or tolerate and the level of disrespect, unprofessional behavior and what appeared to be racism are a just few! And to the associate ALI, even though you need a lot of training, you failed to ruin my girlfriends Valentines Day. PS. YOU ARE THE REASON I will no longer be a shopper at Belk. I will be sure to pass this along to my family and friends.

Marissa Andrade

I have three dear friends who are getting married this summer and I wanted to gift them with a bridal robe from Kate Spade which cost about $90 each. I called into this store and was transferred to a woman in lingerie who told me they did have Kate Spade robes but that she didnt know what kind. I asked her if she would mind checking before I made the drive out there. There was a long pause on the phone before she replied hold on and put me on hold. I waited for over 15 minutes before the line clicked off. I called back and explained the situation to a woman in customer service who told me she had no control over that situation and that it didnt matter because the customer service department would be gone in a week anyway...... I left a message for the manager on duty and also called corporate to express my disappointment and unfortunately I will save my shopping for Nordstrom or Neiman Marcus because at least they treat me like a human being.

Desiree M

Walked in here due to finding a good parking spot and was simply using bell as a walk through. I normally shop at Nordstrom and Niemen Marcus for department store. I was pleasantly surprised by the face lift and more fashion forward brands and selection. I spotted two things in the Ralph Lauren section. I usually end up taking the small sizes off the mannequins and the only small sizes they had left is the items were on the mannequin. It took me 25 mins to get an associates attention and then they could not be bothered to get the jumpsuit off the display that I wanted to try on. Youd except better service when the items you want to buy are 250-400 dollars a piece. Much better selection, but belk has a long way to go with customer service especially If they want to attract people that spend that sort or money on an article of clothes.

A Private User

Dont try to call and ask them a question about an item over the phone. I called about 10 times before the operater lady got sick of me calling so she directed me to a manager. Manager had to walk over to the section, and took my phone number down. 30 minutes later a sales associate calls only to put me on hold for 10 minutes and then comes on the phone saying she has to call me back and hangs up the phone before I could even get a word out! I guess I will have to do all my shopping at Nordstrom from now on.

Daniel Neff

I had bought a pair of Rockport shoes back in November, which had quickly worn out in the toe. Nobody had told me they were "driving shoes." Didnt know there was such a thing. Belks took the full price I had paid for those shoes off the price of a new pair. Their excellent customer service had won a customer for life.