Best Buy

Category:	Electronics Store
Address:	1100 Old Country Rd, Westbury, NY 11590, USA
Phone:	+1 516-357-9025
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 5

David Haghighi

This review is being written on behalf of and in connection with my father in law. Mike Glasco. He called Geek Squad to fix his Laundry Machine. They charge him for the diagnostic and parts and labor. Came back a second time to install the parts all to find the unit worked for 3 loads then crapped out again. By the way we are into this repair for over $400 and still HAVE NOT GOTTEN THE LAUNDRY MACHINE FIXED! A different set (2 technicians) were sent the third go around and insisted if it wasnt that part it had to be another and forced him to pay labor and for the new part for them to come and install again After 4 trips back and fourth and 4 week of not being able to do laundry the unit was never fixed We have tried to call supervisors numerous times. Left numerous messages all to no avail. But when it came to getting paid and making money on a job they didnt even fix their phone magically worked the other way. What a convenient coincidence? To note also. I use the word technician very lightly. Like a bunch of schmucks while working on the damn laundry machine the two of them got confused and had to pull out there geeky ass portable laptops for a tutorial of my unit mid job. This is the type of people Geek Squad calls "Technicians." Nothing but a straight hustle there. This is how thieves and crooks do business. DO NOT LOOK AT THE NAME GEEK SQUAD OR SAY THEY ARE AFFILIATED WITH BUST BUY SO THEY MUST BE LEGIT AND THINK THEY ARE. THEY ARE DOWNRIGHT LYING CHEATING THIEVES AND THEY HAVE NO SHAME ABOUT IT. BEWARE AND DO NOT GIVE THIS COMPANY YOUR BUSINESS AND IF YOU DO EXPECT TO GET RIPPED OFF. BECAUSE THAT IS THE ONLY MESSAGE THEY HAVE SENT US!

michelle magallanes

HORRIBLE to say the least; my husband and I took time off from work to receive the appliances & they arrived on a different day, the appliances were rescheduled for delivery and then the fridge that I bought as a floor sample was destroyed and since it was a floor sample they refused to give me the same fridge brand new despite the fact that I had lost two days off work because of their lack of service, their delivery staff destroyed the doors and the water line of the fridge, there was food in the fridge, and Best Buy did absolutely nothing to assist me. In fact their only solution was to refund me after I had bought cabinets to match the appliance and knowing that the fridge was bought on sale and we would not be able to get the same fridge under the same brand since this was limited time sale... HORRIBLE PLACE- GO TO A DIFFERENT PLACE TO GET YOUR APPLIANCES DO NOT GET ANYTHING FROM BEST BUY THEY DO NOT LOOK OUT FOR THE INTEREST OF THE CUSTOMER IN FACT THEY SEEK TO SCREW YOU OVER!!!!!!!!This is with warranties bought, nothing could be done I even contacted their corporate office and was denied any help except for a refund and I explained that I had paid for cabinets that were not refundable and wanted the kitchen to have uniformed... I WILL CERTAINLY BE REPORTING THEM TO THE BETTER BUSINESS BUREAU BUT KNOWING THEY ARE A BIG CORPORATION I DOUBT ANYTHING WILL BE DONE - very disappointed and frustrated!!!!!!!!

ojasvi chaudhary

There is one word to describe it painful. I went here on 12/14/2016 to buy HP spectre laptop dark ash silver color (only color that shows on both HP and best buy website). After waiting for 20 mins i find a customer Representative and he doesnt have a clue if they have the laptop or not. And the laptop boxes were below the actual display laptop this whole time. Worst part when i get home and open the box it is SAFFRON color. WHERE DID THAT COME FROM? Shame on HP for not mentioning the color outside the box and best buy for not having no knowledge too. The customer feels he has been cheated. TOP of it all the online inventory is never updated and not even close to being accurate. THE STORE PHONE NUMBERS ARE USELESS. can never get a real human to talk to you. NO way to find if they really have the right laptop. CONSTANT pain in you head caused when you are spending $1400 on a premium laptop comes with pathetic service. One expects at least some customer service. THEY WILL TRY TO MAKE YOU TAKE PAID PATHETIC SERVICE FOR THREE YEARS OR SO ("PLEASE NEVER EVER FALL FOR IT"). Laptop life span is only 3 three. So basically nothing it going wrong that they will fix. And companies usually give 1 year return policy *. I AM NOT GOING TO VISIT BEST BUY AGAIN NEAR HOLIDAYS. PLEASE STAY AS FAR AWAY as possible from this store and franchise.

Jonathan Cohen

My wife and I were long time customers of Best Buy. My wife and I decided to go to the brick and mortar store in Westbury to shop on Labor Day weekend. I found a movie that I was interested in. So, holding the movie in clear view, I continued to shop. Being a somewhat aware person, I started noticing that I was being followed throughout Best Buy by their staff. I then realized that they basically targeted me as a shop lifter. As an ex-retail assistant manager and now an attorney, I found their actions highly offensive. First, I was not acting in a way that they should have been acting like that. Second, I was wearing shorts and not baggy pants to stuff any merchandise in and wearing a short sleeve polo shirt that couldnt hide anything in. So, I wondered what their problem was. Was it because it was Labor Day weekend and they had too much staff with nothing for them to do? Was it because I had 1 day growth of beard? Was it because I have a moustache? After several minutes of watching them watch me, my tolerance for their offensive actions ended. I put down the movie telling my wife they could go F themselves. Best Buy has lost a customer. I hope Amazon makes them go out of business. Nice way to act towards customers. I and my wife will never go back.

Tami

Went to the Westbury location today 01/08/17 around 1 pm. I saw online they had a sale in remote car starters and decided to go in-store to further inquire and purchase one (with the hopes of same day installation). No one greeted me when I walked in (which was unusual for this location). It was not overly busy at the time as I saw few customers and a greater number of customer service reps walking around. I walked around a little aimlessly until I spotted the car section. Even while I walked aimlessly and while in the car section no one seemed to acknowledge my need for help. I walked up to a service rep to ask for assistance. He called someone over to my section. That person was less than helpful and seemed completely bothered and disinterested in helping. The input information he volunteered regarding remote car starters is that it will cost me about $400. He didnt ask what else I wanted, what I knew, what car do I have, nothing. So I pointed out I saw cheaper prices online. His response was "Oh yea, you could order it too." Needless to say I left the store an unsatisfied customer. I will purchase online and find another locatiom to install.