Healthy Pet Center

Category:	Pet Supply Store
Address:	237 N Greenbush Rd, Troy, NY 12180, USA
Phone:	+1 518-283-4027
Site:	healthypetcenters.com
Rating:	4.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 10AM–5PM

Location

Photos 29

Reviews 6

Joshua Keal

If I were to describe the store a few months ago, I would have described it as a well kept aquarium supply store with health fish and expert staff. Today I would describe healthy pet as store that charges more than money than larger establishments and cares very little for their customers. There is very little reason anyone to shop here. For more details, please read the detail of my review below. The store changed its store policy on trading in fish/corals for store credit a bit before November of 2014. They will take your fish for free, but will not give you any credit towards a purchase in their store. As an aquarium owner and big spender in their stores ($3000-$4000 in the past two years), I was a little irritated by this. Local fish stores are more expensive than the competition. I support them by spending more money there because they offer more, and this service is one of the bigger things that differentiate a Local Fish Store between a PetSmart or a Website. The least they can do is throw me a bone when I give them something that will obviously make them a 200-300% profit. So, I decided to make a stand. First I spoke with Matt (Head of the Fish Dept in the Troy store) to discover why theyd changed the policy. Ive been told that taking trade-ins was a difficult policy to replicate. Healthy Pet Center would like to open more locations; however finding the expert staff to replicate that process is difficult. People who turn this hobby into a career like Matt and Jess are tough to come by. You need someone like that to evaluate a fish and estimate the resale value. He explained that this came from the man/woman who owned the store. Im a big spender at Healthy Pet. Hell, Im probably in the top 5% of customers in the last two years. One thing that is true in most business settings is that roughly 80% of your business comes from 20% of your customers. Meaning, customer retention is actually more profitable than customer acquisition. There are a variety of reasons for this, and if youre interested google, "customer retention vs acquisition". My point is, if Im in the top 5%, then the owner probably wants to know what someone like me thinks. Healthy Pet Center was opening a store in Latham, and they were going to have a grand opening! This would be a perfect opportunity to share my experience as a customer. After all, the point of a grand opening is to celebrate success and interface with your customers. I spoke with some staff to make sure the owner would be there and marked my calendar. Finally the day had come. I spent a good half hour to an hour trying to figure out how to articulate my perspective on the policy, and I ventured into the store. I spoke with the first staff member I saw. He was an older man wearing a pair of khaki shorts and a pair of glasses nested in his hair. I asked him if he knew where the owner was. He asked about the nature of my business. When I told him I wanted to talk about the fish, he told me to speak with one of the aquarium staff and said he didnt know where the owner was. I decided to wait for Jess (The most knowledgeable aquarium staff member in the store). After she was done with a customer, I asked her where the owner was. She pointed him out. It was the man I had spoken with earlier. I felt disrespected. I was upset. I was angry. She could see it. I told her he lied to me. She apologized. My girlfriend asked if I still wanted to talk to him. I was too angry. I couldnt. Id make an ass of myself. I left the store and decided to write an email to the company explaining what Ive explained to you. Theyve yet to respond. Its been 9 days since Ive emailed them. I told them that Id post reviews everywhere if they didnt respond. So here I am. Im so irritated. I wish Id just saved 1000s of dollars by purchasing my stuff from an online store. Im also frustrated because there is this store with great employees, healthy fish and an ass of an owner. Dont make my mistake. Dont waste your money on an establishment that doesnt care about its customers.

Aminika Galusha

I LOVE Healthy Pet Center! Im in there multiple times a week a d the staff is sooo friendly and always willing to help find exactly what you need, and sometimes things you didnt even know you needed! They have an amazing selection and very friendly atmosphere! My dog and I love going in there! Everyone is always so kind to both me AND my dog. They ALWAYS greet you as soon as you walk in. Its a pleasure shopping therr each time. If they dont have something you need in stock, theyll order it for you and csll you when they have it and hold one aside for you until you come in. They really go that extra mile and they have a very caring atmosphere. Ill never shop at another pet store again. I truly love this store, and its the best for my furbabies!

A Private User

Looking for pellets appropriate for adult rabbits, I stumbled upon this store. We went to visit and they had the food we wanted, and then we left. The second time we spent more time looking through their small animal items, and it was great. Weve gotten a few things for our buns there that have been just great. Over time weve checked out the whole store, and its great. They have lots of good items for a variety of pets. They have cats that roam around the store, which is fun. I find it enjoyable to be browsing for something and have a cat come over for some attention. The staff is friendly and helpful. I definitely prefer it to other chain stores.

Jimmy BoJangles

I am very impressed with this store. I went there looking for only one item, but was quickly impressed by the large selection of beautiful, and healthy coral selection. I was greeted by staff, and they were extremely friendly. They have a huge variety of saltwater fish. The one fish I was interested in they didnt have, but was informed the owner personally goes to a supplier and handpicks many of the stores fish, and they could get the fish for me, quarantine it, and make sure it was eating etc before I bought it. great store, and even better customer service I cant recommend this place enough.

Brad Morawski

We drove an hour to get there, turns out they were having a huge sale and the place was packed... We got there a half hour before they closed. We went looking for corals and anemones. Staff still patiently took the time while I went through their large selection... They even took time to adjust the lighting on each tank. Turns out they had a 20% off sale and a spin the wheel game. A half hour after they closed, when we checked out and the wheel was put away, the owner still offered us a random gift card. Very impressed with the set up. Very impressed with the staff. Nice, well run business.

Anita Renault Ford

Best place for pet food & supplies. Premium quality pet food I buy there CHEAPER than Petco by 50 cents a can! Compared supermarket "premium food by oz is equal or bit less at HP than supermarket. Staff is great! Very knowledgeable. Alert to changes in food formula (my dog very allergic to fish). Good sales/specials. Very involved in pet rescue (CAPP/Free to Be Me). Stores also in Latham & Delmar.