Sears

Category:	Department Store
Address:	283 Platinum Ave, Staten Island, NY 10314, USA
Phone:	+1 718-370-6200
Site:	sears.com
Rating:	2.6
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–6PM

Location

Photos 22

Reviews 19

Dan Man

Whoever is running this store should be fired and replace with someone competent. I understand the long lines to check out during the holidays especially 2 days before Christmas. What I dont understand is at the register station, there are only 2 registers open, when all 6 should have been open. I waited almost 1 hour to pay for the merchandise. I lost track of all the customers who were fed up of waiting and dumping all the merchandise at the nearest rack. All those lost sales because Sears couldnt find more employees to open up more registers. Guess they dont care about their customers. I see workers standing around and overheard them saying how long the lines are. This is why Sears is losing money every year and eventually will be out of business. I enjoy shopping at Sears but I wont be returning to this Sears.

Sara Diamond

I bought an Elliptical from Sears Staten Island and Also paid for Shipping and Installation. I got a call 3 days later confirming the delivery for the next day. The next morning I got a call from the representative asking if i received the call from the warehouse and I said no and she told me to call and look for my elliptical which I paid money for. I asked her to do it because its not my job as a customer calling their warehouses and looking for my purchase. They never delivered the item so I was calling a store manager or anyone there but noone picked up the phone, they actually hang up on me. Their phone system is from 1980s they are so unprofessional and they confirmed Delivery for 3 days and did not deliver

A Private User

Bad News at S.I. Sears. The sales associate was slow and incompetent. In addition to failing attempts to provide price check against Best Buy, she drained my gift cards and cancelled the sale. Then Manager/Public Safety officer showed up. He got aggressive attitude and attempted to "dispose" of me, without resolving missing money issue. It got to the point that I was forced to call NYPD! Only then I received printed receipt that the charge was cancelled. Nevertheless, the money is gone for eight days needed for the gift card to be replenished. In return I got my appliance at Best Buy - Hustle free.

Maria Ali

I used to love Sears and always went there to buy cosmetics a few years back. They had great deals and sold drugstore makeup that werent available anywhere else at the time. They also had great sales on the cosmetics- Everything was Buy 1, Get 1 30% off. However, they removed the cosmetics & perfume department, and put cheap jewelry in its place. Never went back ever since.

Robert Erickson

Sometimes you get good service most of the time you dont in the tool department and you have a small selection call ahead to check if they have something in stock & double check if its made in America craftsman doesnt make a lot of there stuff here anymore

Patrick Buono

Never buy an appliance from Sears especially with an extended warranty. They do not honor the agreement. Support is over seas not US based. Horrible support and service. Taking Sears 3 week to attempt repairs.

SHAWN Gotesman

There was a security gaurds cousin and was very disrespectful to me today and saying nasty stuff to me an i was a customer. I was wearing Loafers and was making fun of my clothes and other rude stuff.

Michael Rodriguez

Bought new tires on march 28, today is june 8 and Ive been back 3 times for tire issues. I have to wait at least 3 hours each time ! Ive spent more time in sears than driving the car !

Ebenezer A. Awolesi

Not too many items here. I remember when this was the go to place for shopping. It seems light these days. Electronics section is anemic. Customer service is OK.

Gary Cohen

Went here to look for new appliances a few weeks ago. Prices seemed high compared to other places. In the end went to pc richard and got a better deal.

Artem Dyachuk

I cant understand so many bad reviews. As for me, regular store, nothing special but nothing critical. I would recommend it for shopping.

Jeffrey Peltz

They almost never pick up the phone. Rings and rings and they then hang up the phone.

Qasim Zia

Super congested and it is due to the construction on the 2nd floor.

moo cow

Very bad customer service and they give you no discount

Mark Riley

I love Sears but they need better Customer Service.

Adam Wu

Friendly staffs items are well organize