Blue Sky Bicycles

Reviews 3

JO

John Doh

Sent this to the owner....no response at all! I have been a customer of your shop for some time. Over the years I have purchased three bikes. While they werent the top of the line product they were all considerable purchases. I attempted to purchase another bike recently and ended up walking out due to the fact your salesperson seemed uninterested in selling the bike. I wont go into all the particulars about my last visit because I dont want to single out this person but will give a few details. I entered the shop and went immediately to the bike I wanted, walking past the person at the register. They greated me as I walked by but could not be pulled away from what they were doing. I sat there drooling over this bike I wanted for some time, waiting for some help that never came. The rest of the details I will keep hidden so this person will not be singled out. I left without that bike and thought about what just happened. I started thinking about my past experiences and previous purchases and they seemed to be very similar. I often feel that despite the fact I have purchased three bikes from your shop that because they werent uber expensive carbon fiber special edition bikes my purchases arent significant enough to recognized as an important customer. If I remember correctly you actually sold me my first bike. I didnt know at that time you were the owner, but I remember you. Each time I came to your shop and saw you I would simply say hello, but you never engaged me, never tried to strike up a conversation with me. Im not saying you have to remember everyone that has ever bought a bike from your shop, but engaging customers would show your employees the importance of making everyone feel welcome. I thought back over the years how I felt walking around your shop and I never really felt that I was welcomed to be there. I once was there and walked upstairs, downstairs, upstairs once more and no one ever acknowledged I was there. Im a very conservative person, who is not quick to voice my opinion or complain when I feel wronged, however, I feel it is time to voice my opinion. My passion for cycling consumes much of my time, and after the disappointment I felt by not getting that bike I felt I had to say something. I have been in sales positions, I have been in management positions, but I have never been an owner of a business. I know that every customer is important though, and if I was the owner of a business that just let a sale of a couple thousand dollar bike walk out the door because they didnt feel appreciated I would be concerned. Every customer should be made to feel as they have been shopping there for years, even if its their first time in the door. If they are looking at a $10 tube or a $10,000 bike they need the same treatment. That person may just be buying a tube on that day, but later will remember how friendly or unfriendly your shop was when they need that new bike. I am writing you to make you aware of how one of your customers feels. Maybe business is so good that my $1400, $1700, $2500 previous bike purchases did not matter. Im not looking for anything out of this, but if I do decide to purchase that bike I hope every person in your shop drops what they are doing, says hello, and asks me "what brings you in today?"

PE

peter mitchell

Horrible customer service. I went into buy a bike that day. I know what I wanted as I had ridden a friends bike who bought from there the previous year. There were two sales staff one by the register and one near the bike racks in back. 2 other customers were in the retail portion of the store. I checked out the bike I wanted, then went back to the register to ask for some help. I was told someone would be with me in just a minute and the employee went up to the repair area. I didnt want to stand at the front desk so I went to the back and looked at some of the other bikes. Several other customers came in after me dressed for a longer bike trip. I guess there was a ride leaving from the store. These customers apparently needed little things for their trip like petals changes and such. They were immediately helped. Several times I went back to the front, there employee was engaged both times with patrons that came after me. I made eye contact, but it honestly seemed like he was avoiding me. I waited about 45 minutes walking to the front and back until there was basically no one else in the store, (I am literally the only one by the bicycles) and I again engaged him. He finally says to me....Did anyone help you yet? But he asked in such rude manor....as if I shouldnt still be there.....it was pretty obvious I was just standing there waiting, had been for a while. I honestly felt that he was some kind of bicycling snob. I am not sure if I dont fit the mold or look of bicyclist. He did explain that they had two rides leaving and that there were only 2 staff on hand. (But this doesnt explain why the people who came after me were helped first. And one patron who was helped was doing the same thing I was....trying to buy a bike. In fact the guy who helped him, stopped and also asked me if I had been help. I had told that guy no, but he still help the guy who came in after me first and then never returned to assist me.) The place was not that busy. Finally I was asked if I could come back tomorrow. In my head I think... why? so I stand around again be ignored and looked down upon. .....Thanks for the the speedy response Liz. If I had seen this earlier i might have come back in, and asked to speak with you. Instead I drove to Plains Bike Shop the following day and made my purchase there. You might want to speak with the male sales associate that was on duty that day about the type of atmosphere he portrays to new customers.

A

A Private User

This is not a low end bike shop. Bikes and accessories are of high quality but pricey- expect to pay full retail. The staff seems to know its stuff. I went to Blue Sky because I needed a new bike and they had a good selection. I was told they do a bike fit for $175; however, $100 would be applied to the cost a new bike if I purchased one. My fitting took almost two hours. I was placed on bikes from three different manufacturers to find the bike that fit me the best. As a result I have a bike that fits very well- one I can ride without the back pain I was suffering while riding my old bike. While Im tempted to say they dont give anything away here, I was not charged anything for the fit. I paid only for my bike, a set of pedals, and some water bottle cages. Although my bike fits well it was not properly adjusted when I left the shop. On my first ride, the chain hit the guide on the front derailleur when on the large chain ring- I could only ride using the small 34 tooth ring. This is something I could have fixed myself but I went back to the shop without an appointment to see what would happen- their mechanic quickly took care of the problem. He is good. My bike is now due for its free new bike tune-up. I was told Id have to leave it at the shop for five days- guess theyre pretty busy. Since I live a good drive away and I dont want to be without my bike that long, Im going to try to schedule a time that will allow me to wait while they do the work. That should be a good test of their customer service. My initial impression of Blue Sky is positive. Some of the other reviews posted make me wonder about my long-term relationship with the shop. Well see. I might add that parking is difficult but thats not really the fault of the shop- not much they can do about it. Also, Im not a millionaire.