Wireless Icon Verizon Wireless Premium Retailer
| Category: | Cell Phone Store |
| Address: | 234 Main St #7, New Paltz, NY 12561, USA |
| Phone: | +1 845-256-1777 |
| Site: | wirelessicon.com |
| Rating: | 4.5 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–5PM |
Location
Photos 1
Reviews 12
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michael guiglotto
Great when you first go in, wonderful people...when you are spending a lot of money. Try to get them to help you in the same manner afterward, not so much. With so many other plans out there offering better service at a cheaper price why would you use Verizon. I had AT&T for 4 years loved them but the service in New Paltz was iffy in some places. I changed to Verizon because it seemed that my Verizon friends had more complete coverage, that changed. I have the same dead areas right in the town of New Paltz I did on Verizon now. Overall a complete disappointment I cant wait for the 2 years to be up. In my opinion if you HAVE to use Verizon, use a COMPANY STORE, not a retailer. Prices were VERY high. Look at a price in there and compare it online. UPDATE!!: I believe the review that said that family are leaving positive reviews are correct! Stay away from this store!!!
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Robert Cote
Go somewhere else --- drive to a Verizon Store (not an authorized dealer as is this store). They overcharged my son over $100 for a phone -- only after we called Verizon to complain did we find out that Wireless Icon is only an authorized dealer and not an official Verizon Store -- but luckily for us even as an authorized store they are supposed to charge Verizons retail price -- we were refunded the overcharge after we complained. Spread the word and make sure everyone you know realize they overcharge for the phone and services, They also did not honor the $100 upgrade Verizon was offering but again luckily for us when we called Verizon Customer Support they credited our account. Spread the word it may be to someones advantage to drive a bit more to find an offcial Verizon Store.
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Wanda Nicholson
Upgraded 3 of 4 family phones today in New Paltz. Wow! That was a great visit. Sales Associate Ronnie helped with account details saving us some $ and getting us GREAT new Samsung Edge 6+ phones. 3 half generations involved 28/53/67 and he managed to inform and entertain all 3 levels of smart phone capability. We were unable to purchase screen protectors at the store, but when we found elsewhere he helped install....with a smile. Ive had good experiences in this store before and think the management in New Paltz must be excellent. Everybody there is not only tech savvy but really NICE. Thanks! Please note: I have worked in New Paltz area 25+ years. I know a lot of people in the area. I am very comfortable attaching my name to this excellent review.....just saying.
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Eric Rosseau
BEWARE! These guys are sharks and they will RIP YOU OFF! I recently bought a new phone and service plan at an apparently great price and was told it came with a free tablet. One month later, I was hit with exorbitant fees that I was never told about, including new line an other insane charges for the "free tablet" that I was told I would not have to pay. This is an independently owned business, and is NOT Verizon. These shops are the modern version of used car lots. Stay Away. I was able to finally get the fees reversed after hours on the phone with Verizon, who really came through. Stay Away!!! I would give a negative rating if that was an option
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Robin Aronow
This morning I walked into this store extremely upset with my phone situation. I was greeted with a smile and treated with patience and respect. Cat spent a long time with me working on various solutions and finally helped me get a very reasonable deal on an excellent phone. Steven helped me find my data online, and Jocelyn put my screensaver on and showed me how to work my new phone protector. I walked out of the store a VERY happy customer. I have rarely been treated so professionally and courteously at a service store like this one. I highly recommend everyone to take you phone woes to Wireless Icon Verizon!
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Hank Aberle
STAY AWAY FROM THIS STORE!!!! They will scam you while coming across as very nice people. Theyre very good at making you think youre getting a deal but beware. They are robbing you blind. Their phone prices are way above list price so make sure you do your homework if you dare take one step into this den of iniquity. They pose as authorized Verizon dealers but are not regulated by Verizon and Verizon will give you no support if these guys steal from you. Also, dont believe the other positive reviews of this store on Google. Theyre left by friends and family of the employees. BEWARE!!!!!!
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noelle beeck
they set me up with a new contract my phone broke within 2 months of having my new contract and they refused to help me with getting a new phone of the same or so i dont spend alot of money therefore i had to add a new line to my contract to get a new phone... theyre very rude and tried telling me i couldnt swap numbers to the new phone or that i cant change my broke phone to a tablet without dishing out a ton of money... i suggest buying online or going to a different store or even ordering over the phone from the 1800 number much more helpful then this store...
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Ryan McManus
The staff at the New Paltz store is excellent!! I have been a Verizon Customer for over 20 years and have never been in a store like this one. From the moment I walked in the door, the staff was kind, courteous and professional. I was fully informed on all questions and they were very patient with my parents as they chose their items. They earned my trust though the entire experience. I highly recommend that if you are in the area, you should definitely stop by.
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Sam Tillinger
Wonderful, the girl Catherine was fantastic, super positive, not a bad vibe, shes gunna take care of you, save you money, she was very happy. We had a bust phone and she managed to bring down the main line to almost nothing... got us a new phone and better deal. Go there, the past reviews are from staff that are gone. If you dont believe go yourself, this is no fake review. The personal service is 6 stars. Couldnt complain a cent.
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Julia Tallering
Sam, the store manager, has always been a very good manager. She has helped me out tremendously with all of my phone issues. She also got my phone bill lowered a lot, as well. I highly recommend her for anyone who comes into the store and has any issues with their phone. The other employee, Catherine, has been especially helpful, as well! If you ever have any issues, they will always be glad to help you out!
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Rosie Rion
I called ahead of time to speak with a rep before stopping by and the gentleman I spoke to was able to look up my account, outline all my options, and make a reasonable suggestion right on the spot. Saved me gas, time, and the headache of dealing with typical sales people. Ive never had such a pleasurable, simple and informing conversation with a cell phone customer service rep. Props to these guys.
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Kimiko Link
I have been a long-time Verizon customer and Jocelyn is the best representative I have ever worked with. She is extremely friendly, knowledgeable, resourceful and efficient. She helped me diagnose my phone issue quickly and provided insightful solutions. I think she is a great asset to Verizon and all of their customers. If I owned a company I would hire her as CEO! Thank you Jocelyn!!!!!