Marshalls

Category:	Department Store
Address:	470 NY-211, Middletown, NY 10940, USA
Phone:	+1 845-342-4800
Site:	marshallsonline.com
Rating:	3.7
Working:	9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 11AM–8PM

Location

Photos 45

Reviews 13

Double Time

GHETTO!!!!!!!!! I have to comment on the ABSOLUTE WORSE EXPERIENCE EVER ENCOUNTERED AT ANY ESTABLISHMENT!!!! I have been a long time customer at Marshalls and their existing brands. I had the misfortune of walking into the Marshalls (Store #842) located in Middletown, NY. This is not about the unorganized shelves of shoes or the uncleanliness of the store....this goes far beyond outrageous! There were only 2 cashiers whom looked very young and uninterested in moving the growing line along. I was called to the cashier of Melissa, a young messy disheveled, unprofessional looking young lady (looked like she had a rag on her head). I asked her very quickly for the manager only because I wanted to purchase a dress that had two areas that needed stitching but was the only dress that fit my very tiny niece and I could step aside so she could call the next customer. She seemed bothered by the request and she proceeded to direct me to Tia with much attitude, and was informed she was not a supervisor or manager....so I again requested Renee the manager. I asked Tia to call the manager, and she very quietly and timidly called the manager Renee. All the while, Melissa the cashier was talking under her breath. I requested that she not mumble under her breath about me, and she continued to insist very rudely that "I didnt know what she was doing"! When Renee (the supposed "manager") came up, I proceeded to explain how rude and unprofessional Melissa was and while doing so, Melissa continued to argue with me in the presence of her customer, her manager and my family members. When I started to become more frustrated and upset and request from the manager to intervene, she stood there blankly while Melissa continued to speak. I screamed that Melissa should not be dealing with the customers and that I was talking to her manager, and Melissa proceeded to THREATEN ME IN FRONT OF MY FAMILY, HER MANAGER RENEE WHO STOOD BY QUIETLY!!!!! She stated that if " I wasnt on the other side of the desk, it would be a different situation!!" I moved over and slammed my hand down and said "what are you going to do???" HER MANAGER FINALLY SPOKE UP AFTER CONTINUED ARGUING AND EVEN WHEN SHE ASKED MELISSA TO GET OFF THE FLOOR SHE REFUSED TO GO! WHEN SHE FINALLY LEFT THE FLOOR, SHE PASSED MY HUSBAND AND MY TWO MINOR CHILDREN AND SAID "IM NOT THE ONE BOO BOO!!!". if this is an example of the way a customer is treated in any of your establishments, I will happily take my business elsewhere! I am sure you can find a better crop of employees than ones who represent your brand in this manner. I sarcastically stated to your horrific manager " thank you for intervening and apologizing for the actions of your staff", she still looked at me blankly. It wasnt until I paid for my purchases (only because my niece wanted the dress did I purchase anything at this establishment) did Renee decide she wanted to apologize for which I replied "too late!". While I understand that the customer is considered "right" at all times, I agree that some can be challenging. I in no way claim to be right in all instances, and am not happy that I allowed this low class trash to engage me in such a manner, BUT, the manner in which I was handled and the whole situation was handled by your less than capable manager should be an embarrassment to you brand!!! If your management team cannot handle the very rough ghetto staff they have employed at this establishment, than maybe you need to get Management that can! Melissa was returned to the cashier to deal with other customers after my being threatened and disrespected! She would have been fired at any other establishment for threatening me, or suspended at the VERY LEAST!!! If this incident occurred with me, I can assure you it has happened before with other customers! This group of employees are an embarrassment to your Brand and I will happily take my business elsewhere!

T White

The store is brightly lit with a wide variety of items to choose from. It is almost always an adventure shopping at Marshalls as their stock changes often and you never know what gem you will stumble upon and even with ever changing stock, they manage to have some trendy items. The staff is friendly and helpful. Bathrooms are generally clean and the stalls are spacious.

Erica Small

It could have a better selection of juniors clothes. The mens department is usually pretty good. The associates are friendly. The shoes department is also nice, bigger variety than TJXX. You can get mens and kids shoes here. Ive also noticed they have a much better plus size section. Its bigger and has better quality clothes than TJXX.

Terry Gordon

Good deals and clean, but the staff...horrible. The cashiers ignored customers on line while they finished their conversation before waiting on us, and 3 employees were using loud, foul language while setting up a display.

gino correa

Affordable clean store but dont waste your time if you are a man who wears a size bigger then a 38. Im a 40 and theres nothing for me there, except the cheapest looking tshirts..

Tee H.V.

Didnt really see to much staff in this Marshalls but I sure found everything I needed so 4 stars for that and no star for the workers

weighted blankets nonods

Only place where I could find A NoNods for my childs car seat! Love marshals And love my NoNods

Christine Gough

Great store, but some staff shouldnt be cashiers, very unprofessional.

Arnie C

Place always has an odor of sewer when ever you walk into store

Michelle Rosen

Dirty, dusty place. Nice staff though.

Karen Rodriguez

Expensive not good clearance of offers