Pet Expressions

Category:	Pet Groomer
Address:	315 Fayette St # 8, Manlius, NY 13104, USA
Phone:	+1 315-692-2327
Site:	petexpressionsmanlius.com
Rating:	3.9
Working:	Closed 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 11

Reviews 9

Wendy Schmidt

I called and was advised by Angie that Ken no longer worked there and the salon name had changed to "Suburban Tails". She said she groomed cats and would be able to groom my Maine coon, Simba. I usually bring him in annually around this time of year to get a "lion cut". I dont think Angie really knew what a lion cut meant as she shaved his tail down to almost the tip when it doesnt require any shaving to begin with. She also left an excess amount of fur along his chest and leg areas. She also forgot to give him a pedicure which I assume would have been the first thing you do when grooming a cat. I called her 2 days later and she apologized and said she could stop by my house the following Saturday to give him a pedicure after she visited the Farmers Market as it was just blocks away to make things easier for the cat and having to drive back out to Manlius. I waited all day and she never showed and didnt bother to call either. I called the salon 2 days later on Monday and had to leave a voicemail. I still have not heard back from her after 11 days. I think its rude and unprofessional and dont see the "new" salon, "Suburban Tails" going far. I dont know where Ken went but really wish I did!

char howell

I have three dogs A mini poodle , a Bichon , and a terrier mx I made an apt with the woman who answered the phone and was able to squeeze them in Ill tell you to be honest Ive been to many grooming shops and when I walked in with my three I was impressed with the service The woman who groomed them ( Jaime ) had done a fantastic job on my dogs My poodle looked great and my Bichon was really white ( I was shocked because he has this brown staining on his feet ) and beautiful My terrier mx was cute also and looked like a little teddy bear While I was waiting a woman picked up another poodle that was groomed by the same woman I had and the poodle was pink and I was in awe of how gosh darn cute this dog was but anyway The price was great and my dogs were a filthy mess and I was very pleased with the outcome It was some where around 45 per dog and I didnt mind paying that cause I had three I tipped her too cause I was still in shock So if your in manlius and need your dog friend to have a spa day go to pet expressions

Donna Gullato

Im part owner of the salon, and Im very grateful I have loyal customers who called me personally. Their stories were not inconsistent with what is mentioned in some of the unfavorable reviews. We want everyone to know the situation has been rectified, and the groomers in question are no longer with us. We have restructured and we have a great new team in place with more than 35-years collective experience. They have worked wth us before and are not only superb groomers, but they are also kind, compassionate, and have a true love for animals. If theres anyone else who had an unfavorable experience a few months ago, we will make it whole. Our customers who called us have since been in with their pets. To quote Lizzies mom, The salon has a whole new feel to it - its an entirely different environment now.

Steve Fauer

Weve been taking our dogs to this location for years. When Donna purchased the business we were concerned. Our dog Murphy is high strung, nervous, and not always fully cooperative. Pet Expressions handled Murphy well, and the cut was excellent. Donna had added a degree of professionalism without losing that personal touch. After many excellent cuts, we did have one disappointing experience not all that long ago. So why five stars? Sometimes how a business deals with a problem tells you more than when things go smoothly. Donna made the appropriate adjustments, and our high expectations are once again being met. We applaud Donnas high standards and her level of personal interest in both her business and customers. Well done!

patricia baker

Ken is no longer there, this business has been sold to the most rude person on the planet/ she groomed my dog and did a terrible job, usually bows are put in her hair, no bows, when I questioned I was told she was too lazy today. Aside from the fact his woman is not clean and the shop is messy, I also observed her leaving a dog unattended on the table

Leena Marie

Thank you Delia for always treating my babies like family. I always know they are loved and pampered when they are with you <3 And mama is always overjoyed with how clean and happy they are when they come home! Great staff. A+ team!

Taier-Chad Parsnow

Ken is fantastic with my dogs, and they always look great when they are done. Good prices.

The Cool Dad

Not the same since Jaime left. Ill be finding another groomers now.

Angela Margretta

Years of experience , the dogs love a good belly rub in the tub