Sprint Store

Reviews 10

AR

Ariane Stein

Practically every employee working at this location is aged between 20 and 25, or at least all the ones I have been referred to for assistance are. I wouldnt have a problem with that if it wasnt for the fact that I have never spoken with anyone who was mature and professional by all standards. Whenever I go in with questions about my account, it seems as though whoever the representative Im speaking to is as just as unhelpful as the last. Never have I been taken seriously there, which amazes me considering I am part of their clientele, which you would think entails you to be satisfied as a paying customer. Yesterday topped all my previous visits though, when I asked to speak with an available supervisor and was literally pointed to a young girl who immediately greeted me with an attitude. No name tag on, which is also interesting since (correct me if Im wrong) someone of that authority would most likely feel it necessary to wear one, stating not only their name but position as well. I found out her name, Amanda, but not until the end of my visit and by my inquiry of course. She didnt greet me politely, didnt seem to care at all that I was obviously upset and needed help. Instead she treated me with an extremely unpleasant and demeaning attitude all the while I was asking her about my account information, and I knew right from the beginning that I was yet again going to leave that store having wasted my time. To be treated by a representative- a supervisor- with that kind of attitude is by all means unprofessional and unacceptable. Once I started asking questions given the information she was telling me, she actually responded with hostility in the tone of her voice. Im amazed that I couldnt even be treated with respect at the very least. I wouldnt expect anything more from that location though, especially since I once again left with none of my questions answered in a way that somebody was making sure I clearly understood them and was leaving satisfied. At least now Im sure of the standards this location can meet as a company. After I left I spoke with a wonderful representative named Michael over the phone via Sprints customer service line. He helped me with every question I had for over half an hour, and spoke thoroughly and in an understanding and considerate manner.... the kind of help I cant seem to understand why I couldnt receive in person, or specifically, at the Smith Haven mall location. Not really sure why they have a girl who has yet to comprehend the importance of professionalism and maturity supervising their store, but I suppose thats their issue.

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EU

Eunnice Lee

Had the WORST service here.... Came in with a broken iPhone 4S to replace with a 5. Not only did they lazily attempt to do so, I had to call Sprint technical service because my phone kept saying "Invalid SIM"... they told me to go to Apple, Apple told me to go to Sprint... Really? Finally the woman on the Sprint customer service was able to correct the problem by telling me that the ICCID had not been updated on the computer... Salespersons fault (wont mention his name)... Did not have service for over a day. ALSO, he insisted I sell back my old 4S... I wouldnt have minded doing so, I told him to MAKE SURE I had my contacts and everything backed up. He said I was good to go. I came home and after two days of Sprint/Apple customer service (2 stores each, 1 genius bar appointment, 1 phone call to each) I find out ALL MY INFORMATION IS GONE. Awesome.

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JO

Joe Rendine

I went into the store a week ago with my girlfriend and was help by a guy name Steve.. We ask him if my girl had upgrade he said he would check.."We already know she had one but wanna to make sure"... When he checked it he told us she had to wait to next year which was a lie... He then tried to sell us the new plain that they offer.. We didnt want it so he kept saying our plain would no longer work in few months..LIES.. So we walked b/c i could tell thru his b.s... So when we got home we called sprint and said everything that he told was a lie and we did have upgrade.. Dont shop there they will not treat you right...

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PA

Paul Pizzuto

I was a sprint customers for about 13 years I was convinced to try out t mobile... what a mistake that was. I was with t mobile for only 10 days. I called the sprint store in the mall and spoke to a very helpful employee. So i came in and Matt and Evan were helping me out. Matt was running back and forth to t mobile getting information while Even was working hard getting my phones up and running again. These two gentleman really went above and beyond to make sure i was a happy customer. Thanks so much to the team over at the sprint store in the smithhaven mall!!!

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JO

John Rotante

If i could give no stars i would. Upgraded my phone to s7, was undecided if i wanted to go with the s7 edge. Sales rep tells me i have 30 days if i change my mind to make the switch with a 30 dollar stocking fee. I go back 17 days after the same sales rep admits what he told me and the manager tells me rhat they made a mistake BUT I should have looked at the receipt its 14 days. See ya cant do NOTHING for you. Will not use this store again. Most certainly leaving Sprint.

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KR

Krp Diem

Great One on One Customer Service! Changing plans is a hassle. We all know it. But, with Luis M helping us at the Smith Haven store, he made it a breeze. Luis is so knowledgable & helpful, answering all our questions about data, plans & phone deals. When we had questions after our purchase, we were able to email him directly & he responded immediately & was always available for us. Make sure if you go into the Sprint Store (Right by TGIF at The Mall) you ask for him!

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CH

Christopher Stone

Not helpful, they told me they would switch my number over for me and they didnt so I had to call customer service for days to get it change back to my old one. I had to remind them multiple times to send the gift card so I can pay off my old phone. They wouldnt even help me set up a payment I was forced to do everything online because theyre so lazy, and the guy who answers the phone is incredibly rude. These people are what we call bare minimum workers.

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AM

AMIRA KAREEM

I was ABSOLUTELY blown away by the beyond awesome customer service here. I must give a HUGE shout out to Asiyah (the rep that saved my mobile life). I had a cracked up, screaming for help s2 on boost. She was soo sweet, thorough & knowledgeable about the services. BEST SPRINT REP EVER! Hands down. She went above and beyond the call of duty. If u go ask for her. Reps like this are rare.

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MI

michelle ritchie

Arrive at the store Saturday 2:30 PM spent five minutes trying to distinguished who were the employees, no one available to help. Finally went to the counter spoke with a female. Apparently had no clue or information on Sprint promotions. Found the store to be Unprofessional and uneducated on Sprint products and services. Will not be going back

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YO

yousuf ali

The experience I had at this Sprint store was great. My phone wasnt working and with the help of the associates Asiyah and Evan I was left very satisfied. They did all they could to help me out and took very good care of me. I recommend this store to anyone who has a problem with their sprint products

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