BJ’s Wholesale Club
| Category: | Warehouse club |
| Address: | 100 Mill Rd, Freeport, NY 11520, USA |
| Phone: | +1 516-867-9200 |
| Site: | bjs.com |
| Rating: | 3.6 |
| Working: | 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
Location
Photos 100
Reviews 50
CA
Carolina
Placed an in store pick up order. When I went to the customer service counter to retrieve it at just after 11am, there was only one clerk processing a very lengthy transaction for a couple. There were still 2 customers ahead of me with items to return. I decided to go and get the item from the shelf in the computer area, went to an express line and was done quicker! Only thing that slowed me down was the cashier on line 2 had just turned off her light & couldnt ring the 1 solitary item for me. I was on cashier #1 line & although customer had many coupons, she was pretty quick!
TA
Tamika Cox
I was very disappointed with customer service. I waited on line to speak to a rep and there was one rep who tried to appear busy just so she didnt have to help anyone. I got her attention and not only did she give misinformation she appeared to be annoyed when I went back to her for help. Yeah thanks Jamie-Anne ( I believe that was the name on her tag) for nothing. Maybe they should put her in the back somewhere so she doesnt have to deal with the public.
MI
Michael Gregoretti
Terrible. Poor management. 2 people at the front door hanging out getting paid. Very few cashiers open. Bery slow moving lines. Theyll leave you like cattle. I left another packed cart with steaks, milk, eggs on the line. I will not wait a half hour to pay and be treated like a criminal when I leave. Instead of paying 2 people to poke holes in receipts. Open another line for people to pay.
A
A Private User
The store itself is great but the customer service is awfull. If you have to call & ask something all you get is rude people who have no idea what you are talking about and then they hang up on you. If it wasnt for the prices I would never shop here again. When they are hiring people they should make sure that they at least know whats carried in the store, its ridiculous.
RO
Rosalie Reeves
My daughter and I filled up her car at BJs today; we selected Unleaded Regular, for $3.45/gallon. After we left the station, we looked at the receipt, and we had been mistakenly charged $3.85/gallon for Premium. When I tried to call BJs later, Customer Service hung up on me three times. I intend to not renew my membership when it becomes due.
SO
sol b
customer service is constantly the worse of any other BJs. the signs for each island is only on one end of the island. their stocking procedures are really bad, they run out of decafe Kcups, when I asked one of the managers, why they do not preorder, I was told that its out of his hands, that the restocking policy will be changed.
KR
Kristen Piersa
When I need food in bulk, this is the spot to go. But itll cost you MORE money in one shopping trip than one trip to the local shopping store with LESS food. If you do it carefully, you can save money. Nice location too and plenty of parking. Right next to it is a gas station if you need to save money in gas, go for it.
AN
angela collins-sammartano
Getting out of the parking lot stinks and its very dark in the parking lot at night. The Deli line is super slow and so are the workers, but with the one exception "Rob" the manager. Hes fast. The check out lines are a disaster, plan to read a book while on line. Other then that the store is Great!!!
A
A Private User
The manager Paul Nardi...is unprofessional and has poor management skills....he should be reviewed by bjs corporate for mental illness...he has on several occasions harassed customers, coworkers and vender...how he is still allowed to work is questionable...
MI
Mia Phillip
Costco brand seems to rate higher in consumer reports. Things that they have coupons for, are not there a fair percentage of the time. Calli g there_ forget about it. But customer service once you are there is pretty decent.
NA
nate francis
Business as usual. All went well. However, there is a huge pothole near the gas station section the size of Manhattan. It will rip off your front end. Its been there for weeks and getting deeper each day.
SC
Scorpion King
Bulk items at great rates that work out cheaper than many items you would find in a typical restaurant. Raw chicken, lunch meats cereal to name a few items that work out to be so much cheaper.
DA
Daijonee Vanderveer
Convenient not a lot of people towards the evening, was able to get everything an get out. Staff is also friendly and helpful. Getting before you leave is also a plus!
HU
Hugo Jimenez
Me gusta porque los precios son economicos y los productos frescos
JE
JEFFREY YOUNG
While on self ck out i asked the associatw monitoring the line to use scan gun to scan my items in cart she did it without hesitation awesomeness
A
A Private User
Every time I call this store and press Zero for customer service, no one ever picks up the phone...I get the machine every time. :( Just awful.
MA
Manuel Toala
The line to check out was 10 deep. There was only one self checkout working. The other were either broken or not ready. Very disappointed.
JU
Judy Walker
Wish they had a map of the entire warehouse and each aisle labeled on the map of items in that aisle. Have to walk up each aisle.
CH
chapara flores
I love this place because they have grate price and the gas is cheap I get a discount for having the credit card and membership
LU
Lucy Gonzales
Satisfecha con la atención a la tienda
AL
Allen Cardwell
This store had what my friend needed in the grocery. Staff was friendly and knowledgeable. Im not a member.
CH
Christian A. Parrilla
Good just like any other bjs but the wait is long to pay here. Plan out to be here for a while.
LA
ladycee Wilson
BJS offers a variety of healthy food in bulk which adds up to big savings and good health.
FR
Francy Samedy
Why they do not sale watermelon with seed grapes with seed seedless are killing people
LA
Latoya Tucker
Young lady at customer service was so nice I upgraded my BJs card with good deal...
A
A Private User
Feliz de comprar en vijey
RI
Richard Cupelli
Very crowded on a weekend. Parking difficult especially in bad weather like today.
J
J 331222
customer service is terrible. i called twice and no one ever answers the phone.
M
M Albanese
This is not the closest B.J.S to my house but it is the better of my 3 choices.
SH
Shamon Lawrence
Great store! They are always having sales and new deala daily for members.
AN
andrew lennon
Very helpful staff I forgot my coupons and the cashier help me find some
MI
Miledys Jimenez
Grato comprar ahí
A
A Private User
Be prepared to wait a loooong time as the lines are always long!
GL
Glennis Alcantara
muy bueno todp
JA
Jasmine Rodriguez
Good prices but the lines are very slow and so are the cashiers
JO
joan connerty
I waited over 7 minutes when placing a call and then hung up
J
J J
Average bjs, nothing special positive or negative about it.
KW
kwok chow
Nobody ever answering the phone, should fire the manager!
LI
Lisa-Anne Ray-Byers
Its great but need people on the floor to help customers.
DI
Dianne Archibald
Always huge discounts on many items. Great place to shop!
LI
Lighting 767
No body answers the phone I was on hold for 20 minutes
BO
Bonnie Warstadt
customer service sucks...nobody ever answers the phone
AN
Andres Ruiz
This place remind me why Im also a Costco member .
AL
Alayda Cepeda
Love this bj in freeport it has everything I need
CA
Carmelo Anthony
Nice young workers, everyone was a good help
FR
Fritzgi Dessources
Very nice location and customer service
ED
Edward Kangesier
Good prices good selection of products
BY
Byron Sr Sims
Good prices and good customer service
LE
Leenoe Varghese
The best place to grab a cart full...
JA
Janet Ragone
One trip to get all the essentials.
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