F & D Supply Co Inc

Category:	Hardware Store
Address:	1347 Merrick Rd, Copiague, NY 11726, USA
Phone:	+1 631-226-3055
Site:	fanddsupply.com
Rating:	4.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5:30PM 9AM–5PM

Location

Photos 12

Reviews 10

demetrius g

Ms. Carey, I apologize that you left with a unsatisfactory experience and would like to thank you for patronizing our store in the past. In response to your experience that day, you initially came into the store with a sink trap that was rotted out and we replaced it with a newer trap with the appropriate parts. You called me back regarding the credit card receipt and thanked me for my help that day and complimented our store for the help that we gave you. A few weeks later you called me back and asked me about missing pieces and asked me in a confrontational tone as to the whereabouts of your old plumbing parts and if we had recycled them. When i responded that we do not keep old plumbing parts especially waste pipe you challenged my truthfulness in a loud inappropriate manner. As you explained your problem further I asked you for a cell phone picture of the sink trap to get a better understanding and explanation of the problem and sizing of parts that would be necessary to fix it. A cell phone picture is a great tool and in todays world many customers come into the store with a picture to describe their home improvement problem. I did not think this was an offensive request. I offered to replace the pipe that you needed for no charge and when you arrived at the store I gave you the pipe as such. I offered my apologies to you as you felt unsatisfied and you accepted. In closing I would like to say that we are a family run business and have been serving the community since 1953. We pride ourselves on being courteous, knowledgeable and professional. We treat our customers like family. Our staff has at minimum over 20yrs of experience and up to 60 plus years of experience. If we dont know an answer to a question we will find out that answer. We have built a reputation in our community as being helpful and charitable. I find it unfortunate that someone would want to disparage our company and our family of employees. We have had thousands of satisfied customers in our 60 plus years and have served generations of families in the community. This is the true picture of our business and i invite any new or current readers of this review to come into F&D Supply and i can guarantee you will leave with a great personal, professional, courteous experience. Thank You Demetrius

Gail Carey

I have dealt with this store for the last 35 years- but only for one small thing or another (grass seed, yards of rocks, christmas trees, small drill bits, deck screws) But when I went in with an actual plumbing problem- with ALL the pipes, I left the store with the replacements, missing a crucial pipe that attached to the bottom of the sink. No problem- you would THINK. For a neighborhood store, you expect a certain degree of respect when you relay that the guy you dealt with neglected to give you ALL the pieces you needed. There were only 4 pieces! I dealt with the older guy first, and he was playing it off like it was my fault- actually asking for a "picture" of the set up! The second one called me back, was also a bit avante garde- but said he would replace the maybe-3-inch pipe- but actually grumbled about the coupling to screw it onto my sink!! Really?? I wouldnt MIND buying a new one- if I hadnt LEFT one at the store- that could have been re-used. I admitted I didnt know what I needed- and depended on their expertise. Well, I wont ever be doing THAT again- Ill do Home Depot- where I have NEVER had a problem. They COST alot less, too. >:(

Al Campisi

I been dealing with F&D for 30 years plus and never had a problem with Dom, Frank, or Demetrius.. Father, son, grandson.... I bring them my business as much as i can they are a family and neighborhood store... i would never go to ACE.. and they are not just a hardware store they have a whole lot more.. Thank you guys...

Marie Taylor

Great store nice and helpful people, they helped me figure out a few projects and made it so much easier to get done with there help...WOULD RATHER GO HERE then a big chain store at least they know what they are talking about or find out about for you ..so Thank you for your store

Gabriel Intrieri

This store looks small but they amazingly have had everything Ive ever gone in for. Always helpful, quick to come out from behind the counter to personally find what Im looking for. Always friendly, always professional. Cannot fathom the 1 star rating.

Ed A

Classic hardware store with anything you need for repairs to your house. Much faster and easier than Home Depot and I feel better supporting a local business.

George Tsistinas

Great family business, always there to answer a question and offer good advice, delivered some really good top soil as well.

Matthew Veltman

Excellent. Last of the Mohicans. Hard to to find hard core home town high quality places like this anymore.

BK HVAC

great mom and pop store

chris cooper

Very nice and helpful