Category: | Used Car Dealer |
Address: | 1790 Middle Country Rd, Centereach, NY 11720, USA |
Phone: | +1 631-676-3918 |
Site: | exclusiveautosalesli.com |
Rating: | 4.5 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 11AM–5PM |
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Mandi Simpson
I got a great deal on my new car, but the experiencing of getting it was a hassle. My sales man, Rick lead us to believe that we would be able to pick up the car for two days in a row but nothing but problems occurred. He seemed clueless about the process of buying a car and would constantly forget to tell us important things. Buying this car shouldnt have taken three days and by the time we were almost done buying it he informed us that the guy with the plates left 15-20 minutes ago. Because of this we told him we wouldnt be able to pick it up because the people accompanying us the two days we tried to pick it up to drive it back were busy the rest of he week so he ensured us a ride but then never showed up. It would be one thing if he forgot but he promised he would be around later and was on the phone with us 20 minutes before saying he was coming. (Btw after he didnt show up he wouldnt answer his calls). Overall, he is a horrible salesman and I wasnt happy with his business day from day one. On the other hand, Ryan Smith ended up being the pot of gold at the end of the rainbow because he went COMPLETELY out of his way for us. He stayed a long while after his shift in order to make sure we left with our car and were finally happy costumers. He drove a half hour to our house to pick us up and then a half hour back, finished the last of the paper work that had to be done, and even filled up our gas. I am very appreciative of him to stay at work until 10:30 at night for us, even though we werent even his client and wish he was our sales man the entire time. Despite one bad employee everyone else there was very nice and helpful and I am happy with the deal I got with this car. If anyone is interested in coming here I would highly recommend Ryan Smith!
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Matthew Strebel
As much as the sales representative who helped me and went out of his way to find the car that I wanted and was nothing but a gentleman, the finance specialist and owner absolutely screwed me over on a deal. I had confirmed pick up and purchase of a vehicle for a Tuesday after being in negotiations with them for a week from looking at the car, discussing work that needed to be done on it, Finance negotiations, Etc. I told them on a Sunday morning that I would purchase and pick up the car on Tuesday. Instead, they sold the car on that Monday to someone else. That is an absolute shady business practice that the owner and finance specialist should be ashamed of and that is what ruins the reputation of their business and brand. As much as I wish I could support my friend who did everything right, and I have zero qualms with in regards to this abrupt cancellation of the deal, because I know he has no part in its cancellation or its financing decisions, I cannot support a business publicly that operates with such low standards of business ethics.
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Lissette Norton
This review is my KUDOS to Ryan Smith who went far and beyond for us last night to ensure we were able to drive my daughters SUV home! My daughter wrote a review of our nightmare experience of buying her first SUV with Rick McGuire as our salesman. My negative attitude is not toward the dealership but toward him specifically! He made what should have been a smooth deal into a hellish one! Everything from viewing the car up until trying to drive it home! On another note, Ryan was amazing! He went out of his way to come get us after the dealership closed because Rick flaked out on us ! He never showed up to pick us up when he promised the night before he would when an error on his part prevented us from driving the SUV home! This was not his only grievance but the most irresponsible one! However, Ryan made up for it in spades! It was 10:30pm when we drove away with Amandas SUV but if it wasnt for Ryan wed still be waiting! Thanks for everything Ryan Smith!
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Gina Cataldo
Recently bought an 09 Jeep Wrangler here. I did alot of searching before i decided to buy from them, for this car they had the absolute best price. Uncle Frank was my sales person and they really did an awsome job making me feel like i was home. There where no hoops to jump through and they really worked hard to make sure i was getting the best deal possible. When i purchased the car i had my mechanic check it out he told me the breaks were low with no hesitation Frank told me to take it to the Mavis near them and everything was taken care of at no cost to me. I recommend these guys 100 times over, my experience was painless and easy Im very happy with my jeep its very clean, pretty much mint condition. Thanks again exclusive! I am a very happy customer! Fyi guys once you buy your car if u refer somone there to buy a car they will take care of your car payment for that month!
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kristin lenard
Scam artists. They took a deposit on a car, sold the car to someelse and refused to refund it. They then told me they would double the deposit on another car so my $500 is worth $1000. I chose another car only to have my mechanic look at it and tell me the car was a flood car and the engine oil is sludge. I chose one last car and my mechanic says its good so i arranged to come back and pick it up that night only to it being sold on me. They refuse to give my deposit saying they dont work for free. They didnt work they stole my money and sold my cars under me. I have reported them to the bbb, consumer affairs, attornery general, dmv, and will advice everyone to please for your own good check out another dealership
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Trevor DeNolia
I will be purchasing all of my vehicles at Exclusive Auto Sales from now on. I have had excellent customer service with Juan and Liz and do not understand all of the negative reviews this place receives. I came to test drive a few trucks, Juan was more than happy to let me look around and even told me I can have my mechanic look at it if i wanted. I decided to settle on an 08 F-150. The next day the truck was freshly cleaned with a fresh inspection and a full tank of gas. Signing the papers with Liz was easy and i was able to take the truck home in no time. My 2008 Ford F-150 Has been a dream to drive, trouble free and I could not be happier!
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Sue Loper
I bought a few vehicles in the past from exclusive auto sales. and i was treated very well so far i have no complaints... if we had a problem he always fixed it. i purchased the 2006 corolla and my husband bought car too. i got a good deal on the car and we are looking at another truck. we mostly deal with bill. i live in Riverhead and we come to bills place to shop. i have the corolla for bout 4 months. i got approved by teachers federal credit union. my husband is trying to trade my his car for a truck. because he needs a four wheel drive. they even let our puppy in the office!! thanks bill for working out a deal on the corolla.