Chevrolet of Smithtown

Reviews 3

AN

Anthony Myrie

Back on November of 2015, I came across Chevrolet of Smithtown with the interest of a very specific car. A 2008 Mitsubishi Lancer Evolution GSR with an attractive price tag and low miles was within reach. There were a couple of concerns and challenges however, I am a first time car buyer, and I have experienced poor business talks with dealerships in the past and have fears of dealing with dealerships. It started with the initial phone call, a rep by the name of Charlie (hope I spelled her name correctly) answered my call, and she left a lasting first impression. She was courteous, positive, and felt very "realistic" to me. Brian H. is a godsend, I have met car salesmen in the past, and Brian H. exceeds my expectations by 100%. If someone asked me, where to get a car that has a rep that does not make you feel like they are only concerned with your pockets, I would tell them Brian H. at Chevrolet of Smithtown is the guy to see. With just his down to earth character and generosity alone, Brian H could easily be the face of the meaning "Good Car Salesman" and from what I came to experience of him, Chevrolet of Smithtown truly has a valuable asset of an employee on their hands. I booked a one way flight to New York to go and pick up my dream vehicle, once I arrived, Brian H. welcomed me into the dealership and I felt very comfortable with the presentation and warm welcome to Chevrolet of Smithtown. I had a chance to converse with Brian H. He showed me the car I was about to purchase and explained to me that everything concerning the car was taken care of. Chevrolet of Smithtown had a ready to read Carfax report available on their website for the vehicle, The Lancer Evolution did have some recalls listed. However, Brian H assured me that all of that would be taken care of, and it was. I was amazed at how fast Chevrolet of Smithtown got the car ready for me, detailing/cleaning, washing and anything up for recall was fix/repaired/replaced, I pulled another Carfax report and brought the vehicle to Mitsubishi to confirm it all, and the vehicle checked out with Mitsubishi techs with flying colors. Though the vehicle was purchased used, My Mitsubishi Lancer Evolution drove, like a dream. NO check engine lights, No creaks, jerks or odd sounds, just the nice hum from the engine, the smooth spool of the turbo and the modest sound of the blow off valve. I drove the vehicle 12 hours out of New York all the way home, with NO ISSUES. That was the biggest thing for me, I have seen friends and family purchase vehicles from dealerships that left them with regret and at one point in time, and I had to come to the BBB for a car my mother purchased from a dealership that left her stranded on the roadside with no help. I experienced no issues like that since having this car and I left feeling confident that Chevrolet of Smithtown took care of me and my new car. Since getting the vehicle home, the vehicle passed all inspections with my local state Sheriff and all inspection with Mitsubishi. The added bonus was getting the car at a great price point with low miles. I learned that I still have a warranty with Mitsubishi for the next 30K miles! Thank you, Charlie, Anthony, Donna, Brian H and I especially thank Chevrolet of Smithtown, you guys got me in to my dream car, and left me having no concerns. I am especially thankful to the management you guys have there, they helped situate things with my lender so that I can rest easy and focus on enjoying my car. I feel that many other dealerships could learn from Chevrolet of Smithtown, and I also personally feel that if other dealerships fail to have a team with people like Charlie, Anthony, Donna and especially Brian H, How can they call themselves a dealership? There is a truly amazing team at Chevrolet of Smithtown. I am happy to have met them.

LA

Laura L

Day 1 (Friday) I wanted to write to make you aware of the three ring circus you have going on at your dealership in Saint James, NY. Your team of managers and sales people pick and choose who they want to sell cars to. I am sure their sales numbers are strong so upper management never questions them but let me explain to you why I will never be a customer of yours, and why I would let all my family and local friends know to never choose this dealership as well. First off, when I walked in the door inquiring about a pre owned 2011 Mercedes E-Class convertible, I was approached by a saleswoman and a weekday manager who responded to our inquiry by saying “Good I hope you are interested because we don’t want to sell that car to the dick that was just interested in it”. Very nice, professional sales pitch. Then both the sales woman Eve and manager gave us two different prices, saying the car was on the lot one week and said it was definitely under the original warranty. Wrong again. We had to let them know the warranty was expired and the car had already been on the market for 53 days at this point. Are they there to play games, or sell cars? It’s a wonder you sell any cars at all with this level of incompetence. Oh, but it gets better. Their behavior is completely rude and not welcoming. Day 2 (Saturday) We get up early, eager to meet our mechanic at your dealership to strike a deal (on a $28K used car with no warranty mind you). My partner and I sit down with Eve to give her all of our information; she assumes we are a couple and starts to talk about gay people. I realize she is trying to connect as a salesperson, but don’t you think that is a bit of an assumption? Then she proceeds to talk about classifications or labeling of gay women saying things like dyke, lipstick and butch?! I believe your establishment could be in some real trouble for these offensive remarks, especially with the Better Business Bureau and other agencies that I will be forwarding this letter to. We were so put off and if we weren’t so interested in the vehicle we would have walked out that instant. Then your weekend manager comes over to us who is the worst! He is belittling with zero interpersonal skills. Shameful what you have as “Managers” in a real world situation! After disagreeing over $300 we couldn’t come to terms, understandable I suppose, but then he reels us back in to say let me see if we can do a trade-in on your vehicle and I will call you this afternoon. Well, it has been 3 weeks and we still have not heard back from him. Then your customer service representative calls to see how everything went. Why bother doing a follow up when they are all in cahoots. She complies with my partner and sounds like she is compassionate about our experience saying a manager will call us back. Well to our surprise, he never does. He actually has the customer service rep call us to say he was gone for the day and would return our call the following day (I suppose he thought we would go away if he didn’t call back). We were never to hear from Chevy again. So let me ask you a question, would you say this was a good experience?

JE

Jennifer Miliauskas

Since I cant put 0 stars....WORST DEALER ON LONG ISLAND!!! Ordered a 2016 Colorado October 2015, never got a response from the dealership after the 8 to 10 week wait period for build and delivery, called Chevy of Smithtown after contacting Chevy Corp, to ask for my order number for tracking. April rolls around, called corporate again and stated it was delivered to dealerahip and ready for pick up. I noticed that some items i had ordered were not installed and other features i did not want, were installed. The next day after taking it home, my salesperson Nicki williamson calls to tell me that its NOT truck i ordered, that they had accidentally given me another customers vehicle, and needed to promptly return the truck to the dealership. Upon my returning the truck to the dealership, the sales manager Joe Sergio tries to get me to stay in the truck instead of the one I ordered and no one can seem to find?! Then was told that I would have to Re-order the truck I want... what happened to the original one?! The one I put 5gs down on and still no one knows what happened? They cant look it up in the computer system?! Joes exact words,"well ill pay for the assist bars to be installed and ill slap a couple z71 decals on there for ya." YOU HAVE GOT TO BE KIDDING ME. No one has ever been so unprofessional to me in my life! I kindly stated that i would prefer my original order, and told him that when i spoke to Nicki the day before, i was told i would be given a ride back to my other car which was at the body shop in west hampton beach. He laughed in my face and said we dont do that, and that i need to find a ride on my own. 50 miles from home. To say the least i got my original order by May of 2016. I Noticed it wasnt detailed at all and informed Ginger in finance who had been handling the order issue, she said to call when Im ready for my first service. Im ready for my first service, have been for 2 and half weeks. Been calling for just as long, 20 calls to be exact, left 5 messages, spoke to Marianne a week ago about what Ginger said, she had no idea and hung up on my ear. Didnt even put me on hold to confirm this with anyone. Just hung up. Today 8/3/2016, i had to call corporate to get someone to answer their phone and let me know the deal. No one is doing anything. As a fellow worker in the car industry, you have set the bar for terrible customer service. Not only that, but this started when I worked for your owner at a different dealership. So when his auto response pops up after this, know that for one, its not the owner responding, its his well polished collection of women who handle day to day nessecities, like preventing bad PR from getting out there, while hes out somewhere not caring one bit about your discomfort and mishandling. And for the record, Im using Eagle Chevy in Riverhead from now on, they know of the situation Im in and are more than willing to accommodate me.