Cold Stone Creamery

Category:	Ice Cream Shop
Address:	1315 Middle Country Rd #5, Centereach, NY 11720, USA
Phone:	+1 631-451-9301
Site:	coldstonecreamery.com
Rating:	4.3
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM

Location

Photos 100

Reviews 32

Joe Barilla

Seriously I am not happy with you guys. We have gotten cakes from you for 10+ years for 4-5 occasions a year. We come in a few times a month for ice cream throughout the year as well. Last week my mother placed my order for a cake for my birthday today, we specifically asked for DOUBLE CHOCOLATE GANACHE on the exterior since it is my favorite part I wanted extra. I was looking forward to have my cake tonight. Everyone sang to me and I cut into my cake. Was there DOUBLE Ganache? NO! THERE WAS LIGHT GANACHE almost nothing. Almost NONE LET ALONE DOUBLE!!!!!!!!!!!! A slight coating. I was very upset and actually not happy that my family spend $65 for a tiny cake and you couldnt follow a simple direction. When someone places an order and want something special you do it for them. Its called customer service!!!!!!! After this I am so unhappy with cold stone I will not order a cake from here again. This is not the first time we have had problems with your cakes there are times they have been sloppy, incorrect flavors, wrong sizes, we have had many problems yet still remain customers. But after this I am so upset I was looking forward to extra ganache with my cake all week. This is a discharge. I will not be back! Not even for cups of ice cream! I am so mad!!!!!!!

Kickass Katie

I am a very hard customer due to my experience with high end food service when I worked at Disney. And its crazy how crazy I can get just simply getting a cup of icecream. The girl Abigail that served me gave excellent service and was very helpful and although I was overwhelming she handled her cool and did everything right. She asked her manager for help and was very kind to me. Thank you to people like you that do their job to the best they can. Im sorry if I was overwhelming. You guys have a great team at cold stone! And Abigail made an awesome icecream for me! Give Abigail a raise!

L T

Disappointed. Ordered the chocolate lava meltdown (expecting it to be better than the triple chocolate meltdown from Applebees). Saw the employee take the plastic container with chocolate cake from the fridge use microwave to heat it up (in the plastic non microwave container) and put some ice cream over it. Terrible! For $7.59. What a rip off. Looks good in the photo terrible taste and high price

Kristine Kokoszka

Took my family here and the whole place was FILTHY!! The 2 girls working were not wearing any gloves and the one girl used her nail to pull a marshmallow out of my icecream. Totally disgusted. Asked for a receipt and she said she threw it away.

Mike L

Its Cold Stone...need I say more? The treats are delicious and there may or may not be a line. If there is a line the staff here takes care of business and gets everyone their order and they get it correct!

Allison Marie

Ordered a chocolate shake and the whole thing was just liquid. I think the woman was mad because my family came in right before they closed. Unbelievable. Never going back.

Christian Acevedo

The frozen yogurt here is delicious, they offer tons of different toppings and flavors, the service is great, and the atmosphere is great. Give this place a try for sure.

Dominick Maio

The best style of ice cream!! The serving size is generous but slightly overpriced, but the ice cream is CONSISTENTLY good and the line moves quick. Always a good treat!

Gary Hancock II

Fast service. Place was clean and ice cream was good. Was a little warm in there and not much seating thats why i gave a 4 star rating

Brian B

A little dirty. Good ice cream but for a slow Tuesday you would expect a clean place. Floor was sticky too.

Richard Rumph

A Great spot to grab some Ice cream has a small outside seating area for eating

Maurice Escayg

The staff is very friendly and efficient. The ice cream is always top quality!!

Alex lu

sweet ! it always brings me to sweet memories when I have some sweet foots

Adam Holland

The best ice cream in the area. The strawberry blonde is my favorite.