Zales - The Diamond Store

Category:	Jewelry Store
Address:	439 86th St, Brooklyn, NY 11209, USA
Phone:	+1 718-833-5269
Site:	zales.com
Rating:	3.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 17

Reviews 16

Steven Desprey

My service was not too bad when they were trying to get my money. After I made the purchase on an engagement ring I had to bring it back with my fiance for sizing, they sized her up and told us it would be 2 weeks, I I asked for a scale to get the weight of the rings so that I would know I wasnt loosing any gold that I payed for, the girl Stepheny was very rude and denied me to weigh it, saying that they did not have a scale. I never received any call for my ring after 2 weeks, so I called I spoke with the same girl stepheny and she was very ignorant and rude again. I am not one to write these reviews but she was so rude I would like her fired. She has absolutely no customer service skills what so ever. If she was a man I would have knocked her teeth out.

Angel Luis Vazquez

The representative was useless when it came to providing me service on my repair for my wedding band which was purchased from Zales. I had to contact corporate so they could contact the store and prove to them that my rings were insured. And they didnt even allow me to use the phone in the store. They told me that corporate couldnt even prove I had insurance.

Krystal Starr

Great staff The Manager Nikki was delightful and pleasnt, not to mention extremely helpful. she made my shopping experience at this location very Stress free !! This location has a wide variety of jewlery, gold, stones, silver, engagement & wedding rings, even custom jewlery !! Great Quality merchandise !! Highly recomended !! 5 star service hands down !!

Umjad

Terrible experience with the store manager Nikki. She is so unprofessional and rude. How can they even consider having her as store manager. Could not even process a payment without screwing it up!!! On top of that she said she did me a favor by calling customer service. Thats her job. She had no choice but to call them to straighten out the matter.

Knight NYC

First and foremost the staff is one of the best staff! They make you feel welcomed their work ethic is superb and excellent! What can I say the best costumer that youll ever have. Their selections from rings watches and more is very large to choose from. Guys your ladies will definitely become satisfied

Charmed Starr

This is my 1st experience with Zales. In the pass month I been in this store twice. Nikki, the store manager has been the only person I talk to. She is so nice, sweet and very professional. I am definitely going back to this store for my valentines gift and definitely asking for Nikki.

Dani Ortiz

Horrible experience the manager Nikki was very rude !! I will never shop zales again they are very nice to you when ur giving ur money but when the product turns colors they treat u like trash

Regina Bonner

Nikki the Store manager was a doll very patient I got so many complements on the ever us ring she sold me .I will send my husband for the necklace since I did get diamond rewards

Victor Quiroz

Ive visited other Zales and theyre not as clean as this one. It did look understaffed, as all the other ones. They have as many options as all others, if not a bit less.

Eugene Berlin

Got my engagement ring here and my wedding ring as well.. No idea about jewelry so i felt like they helped me along without screwing me over...

Anna DiNella

The manager Nikki was nice and helpful, but the rest are horrible!!

Kathleen Toomer

Nikki is awesome very professional.

Jim Mash

Crazy people work on this company.

Caroline Santos

Amazing jewelry and expert service

noel batista

Terrible over the phone service