AutoZone

Reviews 10

AN

Antonious Beshet

I am writing this review for this particular branch not for the whole autozone company, Today i went to buy an oil filter, air filter and Mobile oil for my car, i asked one of the guys to get me an oil filter that fits my RAV4 car, he was very nice and helped me specially after i apologized to him as i have no experience at all with these filters, he was also very nice and made a discount for me, after that i went to a shop to change my oil and they told me that this filter dose not work for my car so i simply went back to return the other filter, i went to the cashier again with the filter and the receipt to return it and at this point the nice guy who was helping me before changed his attitude 180 degrees and he insisted that the filter works for the RAV4 and he started telling me any way i gave it to you for free, i showed him the receipt showing the filter charges and then he came up with another story saying that i used their parking space to change the oil and ofcourse this is didnot happen as i showed him the receipt from the other shop indicating the charges for the oil change then he turned his face and he called the following customer and he asked me to step away. first of all iam writing this comment not asking for my money as i dont care about those 12 $ but its a shame on Autozone to hire an unprofessional rude person talking to the custmors like this and making up stories as i have been dealing with autozone for the last 3 years and i have never experience a person like him. if any body from the management will read this and care about it i still have the receipt and the oil filter if they wanna make sure. also they can check their cameras. thanks

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CH

Chris C Chan

My cars engine light was on and i went to this autozone to check it. The sales guy was nice and he helped me to check it. In addition, he was the only one who was willing to help me. The other three guys ignored me. After the scanning, the result was spark plug issues. The nice sales guy suggested me to order 6 spark plugs at the counter. The line was long, i waited, and i used my cell phone to checked the spark plug model via autozone website. Finally, i found a $2.99 spark plug on the website and showed it to the same sales guy. I said i wanted this model for 6 pieces. He said it was out of order and he attempted to sell a $13.49 spark plug to me. I said it was expensive. I would rather order the $2.99 on line, then came back to pick up. I ordered it via autozone website at 4:28pm and i received an email confirmation by autozone that my order was ready to pick up. It was 8pm at the same day and the store would be opened until 10pm. Question: If the order could be available after 3.5 hours via online order, did the store already had stock? I hope the sales guy did not lie to me. Otherwise, i would be mad and disappointed!

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A

A Private User

Went to buy some coolant. I asked the guy there I think he was a manager or something and his name was John I think. He was black (not being racist but thats all I remember of him). I asked John a simple question is the coolant red or orange?. He took the caps off of both the bottles and opened the seal. Then he said "What color does that look like? What do you think this color is?" Im standing there...shocked. I was so shock that I became so speechless and just stood there thinking to myself...WTF? what kind of customer service is that? What the hell did I do wrong? All I asked was what color was the coolant and he came at me like I just killed his whole family. Anyway cut to the point, all the employees in the store seems nice and friendly except for that "manager John" that gave me the worse customer service experience I have ever experienced in my life. Auto zone no more !! Now I will buy all my stuff in Advance Auto. Its a pity that one rotten egg destroyed the whole basket of eggs. I hope they fire him otherwise their business will go down like a sinking ship.

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AH

ahmed elramsisy

The manager is an idiot. Ordered my part yesterday said it would be here today. When the part didnt arrive I asked when it would be, the manager said he has no idea and wouldnt be able to find out. Really its through FedEx you idiots there has to be a tracking #. The manager would rather have me return the item then bother to find out when its coming in. In fact he kept asking me to return it. (P.s I hope ur district manager sees this who Ill be calling).So I asked for a tracking number which he couldnt provide. Pretty much I got the run around no part no info on where or when it would come in. I called customer service because the store was no help. I should receive the part tomorrow, and if I wouldve known that earlier I wouldve just ordered it somewhere else.

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HY

HyPn

They sold an a/c gauge that was faulty and refused to use another one to check if I had the correct pressure. I explained to them that the a/c was blowing cool before starting the charge but as I added more it got warmer. The gauge was reading zero in the beginning and still zero after a whole can. I got worried thinking I overcharged and went to them for help, instead all I got was a ruined day.

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DO

Doris Mendel

I love this spot, and many times in the past it saved me. But the people there really make you feel like they are not there to help, but just cause they have to. I was looking for a certain car opener, and the first respond i got was "we do not carry those", and when i asked someone else, i was pointed to the right direction and found what i needed.

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DM

Dmitriy Kostylev

Called the store to find out if they have Mobile 1, and what weight, and the price, as it was not listed on the web. Guy couldnt tell me exactly what weight they have, for the one he thinks they have he said i got to come in to the store to get the price. Well, i just ordered it from Amazon with same day delivery. Good job AutoZone.

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JA

Jay Lee

I used to love AutoZone but this guy Angelo is the most messed up employee ever. I have no idea how this condescending piece of work is even employed in sales. I am done with AutoZone. Advanced Auto is 1000 times better when it comes to service. Thank Angelo AutoZone for pushing customers away.

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RB

rb

The worst autozone I have ever been, it is right next to where I work so I often have to go there. Every time without fail its a 30min nightmare, people there could care less if you need help and the line is across the store. I love autozone just not this one.

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FR

Frank Perez

This is the worst place, I tried calling before going to the store and no one picked up the phone, this place is under staffed and when I tried getting a part I was told "Its over there" and no assistance other than that. Im never going back there again..

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