Hardware Store

Category:	Hardware Store
Address:	105 W Aster Rd, Wildwood, NJ 08260, USA
Phone:	+1 609-729-4063
Rating:	5

Location

Photos 20

Reviews 5

Robert Schuler

I live on the island and would love to use and recommend Crest Hardware, but I cannot. Their customer service is terrible. One time I was in to look for a nut and bolt to replace a part. I was simply pointed in the direction of the hardware. I showed them the broken parts I had and if what I found was the best match they had. I was told if that was all I found that was all they had. When I went to Lowes, the big store that is not supposed to have I had an extremely helpful and knowledgeable associate lead me to their inventory, and picked out a perfect replacement for me. I gave Crest Hardware another chance, and bought a clothes line from them. It was named "clothes line" on the package. I hung the line and in just a few short weeks it had snapped. I reattached it and a week later it snapped again. Yesterday it had snapped again so I took a portion down and could break it easily in my hands. So I took the portion to Crest hardware believing that they would replace it. NO SUCH CUSTOMER SERVICE FROM THEM!!! First I was questioned as to why I did not bring the entire line. Then told that they had never had a problem with the lines from any other customers. I continued to show the representative how it broke easily in my hands. I was told that without packaging, she could do nothing. I pointed out how I knew exactly where they stocked them and that I had no reason to keep packaging for a rope. Another representative came from the back of the store. He pulled on the rope and it did not break. I took it back and easily broke 6 inch lengths off repeatedly. He read the packaging for the line on the shelf and said it only was 18 pound line and that i was putting more than 18 pounds to break it. I laughed. He said, "You are going to make a big deal out of a $5 rope?" I said, "You are going to lose a customer over a $5 rope?" His lack of response was all that was needed. NEVER go to this store. They do not care and are no help!

Lee C

Super small place- I always think to myself, "I know they arent going to have X, but before I give my cash to the big-box, lemme check." Im always wrong too- they have X! If you walk in with a question, expect help. If you walk in with your kid, expect them to be real sweet and ask if he/she want to give Holly the dog a treat. If you walk in without a shirt, expect to be harassed. About the only thing Im disappointed with is the selection of stainless hardware; They have enough to get you by, but if you want an oddball stainless doohickey, try Seashore Ace up in Stone Harbor.

Jose Morales

Their customer service was horrible. They were not accommodating and were borderlining rude, what an unfortunate experience.

Chris Hill

Great store! No need to leave the island. Very helpful, very friendly mom & pop store. Stop here 1st.

suzanne smith

Always very helpful. They have a little bit of everything you could need.