Somerset Beauty Supply

Reviews 5

CY

Cynthia Dogbatse

Oh yes this is the right business I wrote this review for. Oh maybe I should have said a VERY RUDE ASIAN owner. She needs to learn how to treat her customers well. I would have given this store a -5 if I could. I went to this store today looking to buy some wigs. The black lady there was very nice and helpful. However the Chinese lady owner was VERY RUDE and ABNOXIOUS to the core. First of all I asked to use the bathroom of which I was told theres no bathroom that I should go to the pizza store next door. Pizza store owner was very nice and bathroom was clean. I came back to the store to continue my shopping, whiles talking to the lady helping me, I casually said "you guys should have a bathroom for your customers" yelling from across the store was the owner RUDELY yelling that she is not required by law to have a bathroom for anyone. She went on for a while about it to other customers. I didnt say anything but continue to look around. The lady helping me was so nice and apologize to me, she continue helping to pick hairs that would look good on me. I was looking and touching a wig that I already made up my mind to buy when this MANNERLESS RUDE owner came looking at me with an intimidating look and telling me not to touch the wig with my "dirty hands". I wouldnt have been offended if she had simply said not to touch the hair but she actually said not to touch the wig with dirty hands, how does she know my hands were dirty? I got mad at the point and told her to stop treating me that way. She RUDELY said its her store and I should get out. Wow, I was SHOCKED and would have walked out right away if I wasnt pressed for time to go to another beauty supply store. I actually bought 2 wigs from the RUDE woman. When leaving the store I told her she needed to treat her customers better and she was like its her store she can take back the wigs if I want and I shouldnt come back to her store. I was so mad and agreed to never set a foot in that store. I did also responded to her rudeness but she blocked her ears and walked away. Reading others reviews tells me that shes been doing this to other customers for a long time. Why is she still in business? Im just mad at myself for driving 30 minutes to go to this store. NEVER NEVER NEVER again

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PE

Peach E

I got the most horrible experience ever, just by visiting this joke of a store. I got four ambi coco butter soap without looking to see if they were the actual ones I needed which was ambi black soap. I went back to make an exchange and the STUPID uneducated, disrespectful and rude Chinese old hag spoke to me in an indescribably awful manner. Firstly, I had four ambi soaps which I erroneously purchased, when I came back for an exchange she lied to that they ran out on the ones I needed. But as soon as I found them (by the way they still had more than 3dozens of them) i took them to her but she would only exchange two and have me buy an additional two of the ones I needed. Told her it doesnt make sense, besides both soaps are the same price and I wouldnt be able to use the wrong ones still. She quickly told me she can no longer exchange it if I didnt like the offer she was giving me. And I probably would ve taken up on it if there wasnt any rudeness attached to it. I requested to speak to her manager, and she beats her chest saying she was the owner. Oh, not to mention that there was a short man thats often acts as the owner standing by and watching. And when I walked up to him he completely disassociated himself from the business. And i asked my self, what in heavens name brought me to a beauty store such as theirs. In annoyance, I left the bar soap and told them to do whatever they desired with it cause I wasnt gonna use it and it made no sense taking it with me. And the silly woman started screaming atop her voice saying I should come back and grab my soap else shell call the cops. Can you imagine that??? Asked her what she was waiting for since thats what they specialize in to retain their customers. One thing for sure is, they ve definitely lost a loyal customer and for those reading this, its no joke. If you want a piece of dissatisfaction, rudenesss, customer unfriendliness, and much more then by all means visit this store.

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KA

Katrina J.

If negative stars existed, this place would receive -5 from me. I should preface this by saying I recently moved here and Im originally from ATL, GA. I went to the store specifically to get a flat iron and maybe some new products. When I walked into the store it was VERY crowded. Not with people just wig heads everywhere and blocked off areas that you need to call someone to assist you with. I could not find anything and dont even think about going there for product. Its not happening. I had to ask twice where the flat irons were and someone assisted me to unlock this tiny glass display there with only 2 brands of flat irons. I went looking for a heat protection spray/serum and non existed. I also did not appreciate when I first walked in the store another woman of color , dressed like a normal customer, followed me around the entire time EVEN when another store clerk came to help get the flat iron out of the locked case for me. Was that really necessary? I was overwhelmed and offended. I definitely do not like feeling like a criminal when shopping for leisure. The store has definitely changed from 2 years ago when I interned in the area. I will not be returning.

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CL

Clare H

RUDE! Without cause RUDE! One Saturday, I went in there. I took some receipts and candy wrapper from my car looking for a garbage. I did not see one on the outside, so when I got into the store, I asked if they had a garbage. I was looked at suspiciously...so I was left holding the garbage in my hand. I placed it on the counter while looking around and the other lady reminded me that I left it there. I thank her nicely for reminding me to take it. I GUESS it would have been too much for them to SIMPLY offer up their trash can for my candy wrapper. I went to the other side to see about another product and ask the price. The lady told me that she did not know it - it was sold out. I spied the product (50 of them) on the shelf and she said a lady in a beauty supply store bought it and she still did not know the price. I asked what what her issue, she said that threw down my trash. I opened up my hand and immediately showed her it was still in my hand. All over a candy wrapper, I was going to spend $100+..I left, I was not rude. I just promised to tell this story....help me spread my experience

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LI

Liz S

Arrived at the store 15mins before closing. Was helped by the lovely lady at the wig counter. It was end of her shift so I was nicely handed over to John. After trying on one wig I decided to try a second as John was getting my order together. I was the greeted by Cruella (Tina). Who stated if I wasnt paying in cash I should leave now. I said well, I only have my card. She stated the machine is turned off. I stated well my bank is around the corner I can make it quick. She walked away & too my surprise I heard her say "yes 911 I have someone here refusing to leave my store, I need you to send a car out now." As I looked around being noisy thinking I was about to get some first hand drama I was surprised to see her looking at me. I asked John.. Wait? Is this about me? He shook his head and apoloziged yes. I said but I wasnt asked to leave. I just asked can I go to the ATM & return. As a 1st time patron. I will NEVER ever in my life return to this store. And I ask the same of others. Let her see that w/o us these same people that she talks down to shell be NOTHING.

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