AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	1298 Centennial Ave, Piscataway Township, NJ 08854, USA
Phone:	+1 732-981-0023
Site:	att.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 24

Reviews 9

meghna rao

Ive had the worst experience and wouldnt want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged. Heres what I THINK happened: I was on the ATnt NEXT plan for more than a year, 14 months to be exact and got an alert on my phone that I should upgrade! So I went over to the store, with an inkling that I might want to get either the iphone 6 or the LG G4. I didnt care at this point, which was cheaper or more expensive. As I enter the store, I am told that I HAVE TO return my phone and will have to pay $136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT. So I pay $136 and decide to upgrade to Iphone 6 because they dont have the LG G4 in the color or kind that I wanted. Thats fine. I try to get the best deal for myself, including memory and data plan. Im absolutely fine paying more for more memory. This should help you understand that I still dont care about the money aspect in all this. Heres where the BS starts, the customer service agent, Dan then tells me I will get $60 credit for my phone (LG G2) if I get the Iphone, and $150 if I get the LG G4. So I fret and take the $60 for the iphone. He then throws a bomb and says I HAVE TO BUY AN ACCESSORY FROM THE STORE in order to retain the $60. So I buy what is the "cheapest" available accessory from the store, or SO HE SAYS. A screen guard. Which by the way, broke the very next day! He then says I have to pay $40 for the screen guard and the remainder $20 will be credited towards my next phone bill. This is WHAT I LEFT THE STORE WITH AND still have to be with, coz they refused to exchange my phone for free, even though it was within the stipulated 14 day period. They said it would charge me another $35 plus any charges on the new invoice!!!!!

Amith Alphonse

Terrible.. The team of customer service reps are nothing by a bunch of theives. There is an additional cost for everything. They charge you 25 to 35$ and tell u that they will give you some stupid charger or some other cable for the charge because they have to put it on the bill... just a simple plain way of selling the items at their store. Couple of instances, 1) my friend wanted a prepaid gophone.. they said, it would be 100$ for a year + tax along with it, they will charge 9.99 for the sim and then an activation charge of 35$ . such a bunch of moron.. We went to AT&T in the bridge water mall and the customer service reps was so well mannered there in the AT&T bridge water mall, they did the entire setup for just 100$ + tax which is the right way to do it.. Piscataway AT&T moron wanted to cheat us 45$.. what a joke.. 2) we asked for a normal sim to be converted to a nano sim for our iphone 6, the AT&T idiots in Piscataway told us that to do it.. they had a fee of 35$ on this occasion we went to AT&T in somerville circle, they did this for free. We were so impressed with the customer service guys in somerville AT&T that we purchased something else there just because they were so knowledgeable .. we were actually planning this purchase in Radioshack.. STAY WAY.. all they know in Piscataway AT&T is to charge you for unnecessary items.. They r a bunch of freaks

prashant mishra

This should be No STAR, Cheated by this store, I bought a iphone 7 plus on the upgrade from iphone 6. There was an offer where you get a $650 back. It expired on Sep 25th 2016 and this information we get online. We called the local store to check if they still have that offer. Sales rep told yes we still have that offer and it will be till 30th Sep 2016 for the local stores. I bought that phone and now after 3-4 month when I am trying to check when Ill be getting my credit of $650 back, I got to know that there was no offer for local stores till 30th Sep 2016 and they cheated us. Beware from this store, they cheat people to make money. Even ATT customer care sucks they didnt event took proper complaint about the store.

Eddie McNeight

Felt cheated by reps here. Was told best deal for my phone was in store. Even after asking if it was cheaper online, Rep advised me the current deal I am looking at is the best at $50. When I arrived home, looked up the phone at ATT website and found out they were selling them for 1 cent, a special promo for this specific phone.

jordan jackson

I have been going to this store for the past 5 years. The workers here are always filled with energy,, but the thing that keeps me coming back is how they have a excellent knowledge about the product and services. I would recommend this store to anyone looking for things to be done the right way.

Raghu Kakani

Switched from sprint to att at this store.Customer service was good when bought a mobile.But later tried to check in for switch money(around $650 as advertised by AT&T) they did not responded properly.Lost around $250 for breaking contract with sprint.

Jesus Barajas

Super staff! Unbelievable help and very knowledgeable of products and services. Helped me with great deals

Yunqin Wang

Had great experience in store with hikanshi

Muhammad Salem

Excellent customer service