Best Buy

Category:	Electronics Store
Address:	675 US-1, Iselin, NJ 08830, USA
Phone:	+1 732-596-1220
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Mike Magda

There was a reason I was reluctant to spend the extra money and make my purchase with Best Buy over Amazon, but I still did because of previous experience with Mobile Installation. And while Mobile Installation did not fail me during this order, Best Buy and the Store Pick-up Experience certainly did. Over the years of visiting Best Buy, the quality has certainly declined and my visit just a few days ago renewed that thought. I had attempted to call the store for a half hour, but the phone was never answered. When I went to the Store Pick-Up, I found out why, as this Best Buy now change the check out to only 2 associates. One of these associates was busy with a long line of customers attempting to check out as she was the only cashier. The other who was supposed to be attending to the Store Pick-up line could not be found and other associates "were not trained to help." As I waited, so did several other callers like myself just an hour prior. Finally, an associate came over to assist and every time the phone rang, she would place the phone on call forward. Where that call went after, I do not know, but I can tell you that soon after, the phone kept ringing and the associate continued to do the same by placing her phone on forward. Is that customer service? No wonder my call went unanswered. As for my store pick-up, I was informed via email it could take as little as 45 minutes to pick up. And while I understand there are circumstances to make it take longer, it is obvious that associates here at Best Buy are not attentive to their jobs. Not only with my experience with the store pick-up associate, but the stock room associate who came out with several online orders like mine that had been waiting in the back after being picked, but were never logged into the system. After the associate asked the stock room to find my order, miraculously I received an email stating my pick-up was ready and the stock room associate came to the front with the several other online orders for the day. Why did this occur? That I do not know. But what I do know is that I will certainly not be returning to Best Buy again and will continue shopping with Amazon and P.C. Richard instead. As for Best Buys response? Here it is: "Thank you for contacting Best Buy. We value your patronage, and it is alarming to hear of your disappointment. The level of service you received is unusual, as we are accustomed to providing the highest quality customer service at all times. I apologize we did not meet your expectations with Best Buy strives to make each experience you have with us positive and as fun as possible, and we are disappointed if we dont live up to that expectation. Best Buy relies on feedback, both positive and negative, to help us find areas for improvement. We do hope you will still allow us the opportunity to continue to serve you in the future."

Brian Christopher

Never again will I buy from Best Buy; particularly this branch. I had just spent over 1000$ on an Ipad and accessories needed for work. I know nothing about this technology and counted on the company employees to be competent in this. I needed cellular and a best buy employee, who is supposed to be confident in these matters, gave me a phone SIM card and said it would work. I attempted to set it up, but the Best Buy employee gave me a SIM card with a company that only works with cell phones. After contacting the phone company, I was advised it is not compatible with my laptop. I was not in the area where I bought the card and laptop from. I attempted to return/exchange it at this location, and they would not allow it. They refused to take the item back, and give me a refund; and they refused to exchange for another one. So now, I had to go to another store, which will get ALL of my business from now on (NOT Best Buy) and get a new SIM card; the AT&T store in North Brunswick, NJ is SUPERB! The employee at AT&T was competent and even set it all up for me. Now, I have to go back to the Best Buy I bought the Ipad from and attempt to get a refund; this equals wasted gas, mileage, time and money; what if I had moved cross country?!?! Best Buy is a NATIONAL company; they should except exchanges and refunds from other stores. Ive purchased items from other retailers in different States, and returned/exchanged in other stores, in OTHER STATES, if I had moved, or traveled, etc. Never had a problem. EXCEPT, with these a holes! NEVER AGAIN will Best Buy get a half a cent from me; especially this location (due to the rudeness of the supervisor in the customer service department; February 13th, 2017, approx: 5:00pm). NO CUSTOMER SERVICE for someone who just coughed up over a grand for products. F U Best Buy!

Danny Bubb

bought computer online for store pickup, indifferent employees screw up order; however, I was helped by one store manager who was excellent. Take the computer home after purchasing $299 service plan from Geek Squad. After turning computer on and performing an update I receive an error message that my copy of Windows is not genuine. Then the hard drive got corrupted. The Geek squads idea of service after I brought the computer back was to tell me that I would have to send away to HP for recovery disks. They blamed me for not making recovery disks right away - I had the computer for a total of 45 minutes! I spent 45 minutes to an hour arguing with them - finally a manager comes over (Mauro) and decides to exchange the computer without a restocking fee. However, he made a big point of letting me know what a favor he was doing for me. Overall it was a terrible experience. The Geek Squad plan is a rip off - they give terrible service and are not all that knowledgeable. The one semi-competent person in all of this (Mauro) came off as an arrogant jerk who still made me wait an hour before exchanging the computer. Best Buy seems unfamiliar with the principle that if you sell someone a defective item, you should replace it with no questions asked. I brought a computer home and it was unusable within 45 minutes. They made me jump through hoops and I cant recommend the store to anyone else.

Experien Smith

This store is horrible. I used a gift card to pay for in store pick up in the morning and went to pick up the order in the evening and the person at the In-Store Pickup told me that the order isnt ready yet. So she cancels my order, tells me that the gift card will not be charged and tells me to go to pick up the CD on my own and pay at the register. So I go get the CD and proceed to pay at the register, the cashier tells me that I still owe money after the gift card. I told her that my gift card should have covered the whole purchase. Their system is horrible- IT TAKES 2-3 DAYS FOR THE CREDIT TO GO BACK TO THE GIFT CARD. I decided to not make the purchase because I wanted to use up the credit on the gift card. She then says that she cant get my gift card back because she dumped it into a bin full of gift cards. We end up standing there looking through the gift cards together. Eventually, she finds my card and scans it to give me a receipt to show the balance on my card. I say thanks and she says nothing back. Horrible customer service. Slow system. In-Store Pick Up is trash. Buy from Amazon instead.