Apple Bridgewater

Category:	Computer Store
Address:	400 Commons Way, Bridgewater, NJ 08807, USA
Phone:	+1 908-547-3800
Site:	apple.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 45

Reviews 5

Eric G

BAD EXPERIENCE with Apple Store! My son (16 Y) brought his computer at the Bridgewater (NJ) Apple store for repair. It needs to be mentioned that he takes great care of his computer since he bought it with his money (These are expensive machines to buy-1300$). He brought the computer to the store since the USB port did not work and some other features were also not working. The technician told him that the computer was in excellent shape and that it seems that he was taking good care of it. Then he asked him to leave the computer for repair since it seemed to be an issue with the hard drive. He also mentioned that the hard drive was damaged it would be under warranty. Then 48 hours later he got a call that the computer had water damage and the repair (1200 $) was not covered by the warranty - My son was astonished since the computer barely leaves his room and that no water came into contact with his machine. He was not given any alternative than paying the repair or picking up his computer during the phone call. I decided to follow-up with the same store on Monday on my lunch break at 2:30 PM. I called the store and talked to a sales person named Ryan. He articulated to me that the water damage policy is a clear reason not to honor the warranty. Following this answer, I requested to talk to a manager and was told that none were available until 3:30 PM. I did leave my phone number to Ryan. I also mentioned during the call that the water damage issue seemed impossible unless the water sensor in the computer was sensitive to room humidity (humidity in the house varies from 30% to 70% during the year) or that the computer had received water damage at their store. After a rapid google search, It also appears that water damage appeared in numerous internet user groups in reference to the Apple Macbook Pro which triggered my curiosity. I did report this to Ryan who responded that I should not believe what is reported on the Apple User Group website since statement from Apple Users may not to be trusted. This statement puzzled me. As a conclusion, this leaves three possible alternatives: 1- The computer water sensor is sensitive to variation of humidity in the atmosphere and, conveniently for Apple, changes color after a certain period of time voiding the warranty. 2- The technicians of the Apple store carry some responsibility in the process (the motivation would be unclear) 3- An unknown factor is at the cause of this issue. At 3:20PM I got a call from Aaron one of the manager of the Apple store. I articulated the possible reasons for the issue (listed above). I asked him for data on the reliability of the water sensor and he clearly stated that he did not have data on this issue. Therefore, I articulated that there was no way to assess the reliability of the water sensor results, thus for the reason for voiding the warranty. Finally, after 15 minutes of sterile discussions, Aaron repeated that the warranty could not be honored since the technician found water damage and referred me to 1-800-Apple-Care (after I asked for the phone number of their headquarters). I have to admit that the perceived lack of interest for providing any kind of technical help was clear as well as the lack of concern for the student’s hardship. I have been trying to call the 1-800 number provided, but the line has been busy for the last hour. I am not sure what conclusion to draw about Apple Customer Service and Warranty on this single experience, but I have no doubt on what my next computer will not be.

Abigail Lenore West

Today I went on a last minute shopping spree to buy a laptop that was much needed (quickly) for school. Johnny was my sales representative from the start of my experience and I am so glad that he was, Johnny is very personable and kept me laughing while he very effectively did his job. He is so friendly, helpful and genuinely engaging. After a bit of a technical difficulty with a credit line through Apple (which I applied for last minute, so of course there was an issue) Justin and Alex helped Johnny see my situation to the end and made sure that I left the store with my new computer that night. This crew demonstrated teamwork and personality up until the minute that I was leaving, which is easier said than done in retail jobs! I dont know why this store has so many bad reviews but I think that people expect computer stores to work just like computers, at the click of a button. Customers need to realize that the people who work in Apple Stores, like this excellent one, are at the mercy of the Mothership and can only do so much, so fast to resolve problems. Johnny, Justin, and Alex, thanks for all of your help, it was a pleasure getting to know you tonight as we waited for Apple to come through for me behind the scenes! Ill be back!

craig ross

I had an appointment and when I entered the store the two people at the front of the store were busy with customers so I went to the genius desk. there were five techs at the desk and two customers, one of which got up and left as I sat down. Two techs were with one customer ( one helping her and one watching) and the other three were hovering around a computer talking. I sat right in front of them and no one asked if I needed help, even as I took my mac book out and sat it on the desk. They all then went into the back room . When I was finally able to flag someone down he got me checked in and when I asked why no one was helping me and that I was used to better service at apple stores his answer was that the store I usually go to ( 14th st in NYC) is much busier than their store. Needless to say what does that have to do with customer service ! I also did not receive a follow up email asking how my service experience was I wonder why !

jaycap1369

I was a life long apple customer up till now but no more, when my droid phone stopped working after the 1 year warranty and before the 2 year contract was up I thought I would give apple a try. I was very happy with my first two iPhones, never had an issue, when my iPhone 5 was one month older then a year it crashed to the point of being unrestorable. No water damage, normal use, always in a protective case. Because when I bought the most expensive phone in the Verizon store I could not afford the extra $100 for the extended apple care warranty, which would of made the iPhone twice the price of every other phone in the store! It is ridiculous that a product has a 1 year warranty and a 2 year contract. After the employee determined the phone was not fixable and a manufacturing defect there solution? Buy a replacement at full retail. I will probably buy 20 to 30 more phones in my life and now iPhone will not get that business!

Maggie Keller

Very stressful experience. I went into the store and got an appointment because my phone keeps dying unexpectedly. They told me an hour and a half was the wait time, so I went to run some errands and my phone fake died again so I did not get the text that said my appointment was ready. I go into the store after plugging in my phone and receiving my text, and they will not let me take my original appointment. I had to make an appointment for two hours and forty minutes later. I went home in between and an hour and a half later they text me saying my appointment is ready. However, I am not at the store because they told me I had a six oclock appointment and it was 4:50. They cancel my appointment again. I now try to book another appointment online and there are no openings until three days from now. Feeling very frustrated and annoyed with the lack of costumer care and service at this store.