Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	79 NJ-35, Eatontown, NJ 07724, USA
Phone:	+1 732-389-2821
Site:	storelocator.pepboys.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 87

Reviews 19

Michelle Welsh

Took my brand new car in to plug a slow leak in a tire, they somehow drove it into the ramp slashing a good tire. 15 minute service and 3 hours later they couldnt get a replacement. They also scratched up the fender the slashed tire was on then claimed it was not them would review the tapes, then would not let us see the tapes. Obviously it did not exonerate them. I know the condition of my car when I trusted it to them. We found the cost of a tire and they did eventually reimburse that but noe we have to waste time finding a tire and getting it installed, we lost most of a vacation day, we are not better off. We have to get the front fender repainted shame on you pep boys. The winshield is also cracked we did have a stone chip but the impact of their accident in our car had it spread side to side before we could get it sealed. The chip happened on the way to the dealership. No management available to resolve, poor desk clerk. Manager was apparently on vacation but sitting in the back. Spoke to district manager on phone. Worst experience ever if there was a minus category you would get it

ABR Tuning

This Pep Boys was willing and capable to fix a problem that two other locations (Hazlet and Oakhurst) failed to do properly. I purchased tires from Tire Rack, and Pep Boys was listed as a willing installer on the Tire Rack website. Both Oakhurst and Hazlet failed to apply wheel weights to a 1990 Mercedes 300E correctly. In April, I had the tires mounted and balanced at Oakhurst. A week or so later, I noticed a wheel weight had fallen off in my driveway. Under warranty, I drove to Hazlet. They were happy to honor the warranty claim (within 90 days of the original service). Unfortunately, the wheel weights came off again. Eatontown, especially the service manager Raj, was extremely helpful in remedying my problems with incorrect wheel weights. The wheel balance has been corrected. Kudos to this Pep Boys branch for carrying the weight of the other sub-par locations. Even if this location is out of the way, go to this one, Eatontown, right by where Fort Monmouth used to be. You wont regret it. Thanks again, Raj.

Mathew Welsh

Horrible place. You go in for a tire plug, they slash your tire on a ramp and try to throw any old rubber on and then scratch the crap out of your car while doing their work. They deny it, but then refuse to show you the footage of them working on your car when you ask. Then you ask for management and even though he is there... his response is I start my vacation today so I will not come out to explain why my shop is incapable of repairing a tire without destroying a customer car. Greg Jean Loius in particular is someone I would recommend keeping your car away from. Also, a special shout out to Raj singh for leaving your counter guy hung out to dry. Usually a manager handles situations instead of hiding in the back. Awesome job at nothing!

Raj Singh

Reviews are wonderful for a Business, whether good or bad.Good ones show us that our customers appreciate what we do to ensure that they are happy with their service and bad ones allow us to reflect on what we can do better to ensure the highest service quality put forth. It is when individuals start to abuse a service to put forth multiple negative reviews to damage a businesss reputation that services like this lose their true meaning. 3 of the 1 star reviews posted are from the same person utilizing friends and family to bring the ratings down. So my hope is that any of our present and future customer who read these reviews will judge us on the multiple positive experiences and not one incident.

Maureen Pastre

Went there today for an oil change and an air conditioner fix, which I thought I needed. I wont go into my stupidity, but Raj Singh and the other mechanic told me what my problem was...me. I know a less reputable place would have told me I needed the work Raj initially thought necessary, costing me a few hundred bucks. Instead, I paid for the oil change only. Im more than impressed about his integrity and I would highly recommend them. Thanks again Raj, the other mechanic and the very sweet young lady at the reception counter. When Im Ready for new tires, or anything else...Ill be back.

Jeffrey Sickles

An oasis for auto repairs: = patient and honest manager of the store, Raj = have had excellent diagnostic and repair experience with Jason, one of the skilled mechanics = watch for email promos and coupons and reward points.....all of which help to suppress the end number of your repair bill Hey, no repair place can make the pain of fixing any car go away, but Rajs Eatontown Pep Boys location minimizes the discomfort.

KT Remus

Thanks to PepBoys corporate. We had some special issues with our vehicle that posed a challenge to any mechanic. They were so committed to our safety and satisfaction that their top mechanic from Philadelphia drove in at 7-am with a commitment to not leave until our issue was resolved. Less than 8 hours all was solved and we are back on the road.

Chris Hollis

I called first thing in the morning, spoke with Joe. I told him what size tires I needed for my truck, he had the tires there by 9:30 in the morning. Excellent service, outstanding customer service, and one of the cleanest Pep Boys Ive ever been in.

Dylan Chamberlain

Horrible place. You take your car there to get fixed and instead they destroy it. And handle things horribly. Manager refused to talk to us, and then weeks laters calls and bullies us over the phone. Horrible customer service. Never go there

Mariana S.

Huge waste of time. They dont bother to check their appointments to make sure the parts are in stock, so I showed up only to be told that what I needed would take about 1-2 weeks to order. They really need to get their act together.

Sean Kelly

They lost my appointment and then couldnt even reschedule it. The poor guy at the register had 5 people talking to him at once cause the place was so understaffed. One mechanic, 5 appointments made. Freaking ridiculous.

A Private User

We have a fleet of automoviles. The service is great - fixed right the first time. The employess are friendly and professional. Thank you for a great service. Recomended to all - Job well done!!

Jillian Ruffino

I brought my car in for a flat tire. The person helping me claimed he fixed the tire, which was flat again the next day-- after Id driven it 45 minutes on the parkway to work. Very dangerous.

Ricardo Bodkin

The manager, Raj, takes time to show and explain everything about any needed repairs and always tries to find coupons to help people out. Great service and understanding staff.

J. Edward Lee

Highly recommend. The manager, Raj, is one of the best Ive ever dealt with in the industry. His word is gold and he really makes every effort to do right by the customer.

Jason Olesen

They have a very knowledgeable senior technician, friendly staff and are willing to service all makes and models!

ALBERTO Ledo

THE RAIL IS GOOD TO SKATE BOARD BUT YOU HAVE TO BE VERY CAREFUL NOT TO BRAKE THE WINDOWS IF YOU FALL! !!

Antney Joseph

I wouldnt recommend going anywhere near this place for AC service. Totally clueless at every level.

Justin Hall

The manager there seems to really care about the business and treating his customers right.