Best Buy

Category:	Electronics Store
Address:	50 NJ-36, Eatontown, NJ 07724, USA
Phone:	+1 732-389-7939
Site:	stores.bestbuy.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

Matthew Hahn

The Big Box Best Buy Store in Eatontown has the worst costumer service I have ever experienced in my life. We were their for FOUR HOURS yesterday trying to process our Note 7 recall. The guy Jesus was nice and all but processed the transaction completely wrong! Normally we deal with the amazing team over at the Best Buy Mobile store in Monmouth mall, but because they didnt have the phones we wanted to switch to in stock, we went to the big store. Which was a huge mistake. Jesus returned the phones and than tried to repurchase them, to make it look like a sale, as opposed to just doing a return exchange like the Monmouth mall store did for us with the first note 7 recall. It took them FOUR HOURS to tell us that AT&T blocked them from giving me a new phone and there was nothing they could do for us, we had to go to the AT&T store. Now Im not sure if your familiar with that place but all they care about are sales, sales and sales! We go to best buy for a reason, to not feel obligated to buy anything and when we do buy we use our best buy reward account to benefit from it. Now because of this we had to go to the mall store after all! They fixed our problem!!! Low and behold they knew what they were doing!!!!! I would never go to this store for my mobile needs ever again! Also any other visit I have there, the employees either ignore us or they annoy us. We were there the other night just looking to expand our movie collection and we had 13!!! 13 different people say "hello can I help you? " I worked in retail, I know your supposed to say hi but Jeez Louise 13 times!?!?!?! Maybe think of some thing else to say or maybe communicate with your team that you already spoke to that customer and they seem agitated by being asked this question over and over and OVER! The management here needs to get on their a game and take responsibility for their teams actions! Either retrain your employees using the resources Im sure your Corporate company has to offer or restaff your store. Although the assistant manager there should be replaced as well. Hes sarcastic toward customers and the rudest man Ive ever met but Ive already made my complaint about him.

Gianna Lafronza

My partner and I went in to Best Buy at 8:00 on Thanksgiving night with very low expectations that the $200 door buster TV we wanted would still be on the floor. After a lap around the TV department he was ready to leave. "Let me just ask someone before we go" I said. No less than 5 people helped us that evening and everyone, I mean EVERYONE, was pleasant and helpful. I was turning sales floor staff away explaining we were being helped. I dont think I have ever gotten such good customer service. The first person I spoke to said he would check the back room and reported there were 6 more left one of which was coming out to me. Two floor leaders/managers came to check on me as I waited. The cashier could not have been more pleasant. The most remarkable of all was the man who brought my TV out from the stock room. He brought it out to me and as he turned to leave noticed where the line was several feet away and said "the line is over there let me carry it over for you." I was floored. I fully expected to push it over in the heels I had worn to dinner that night. When I was through checking out he was there with a cart to help us to our car. He waited patiently while my partner brought the car around. We both tried to tip him for his service and he politely declined saying he couldnt accept tips. I only wish Best Buy would allow employees to accept well deserved tips. This staff really went out of their way. I hope this review gets to the right person so they can be recognized in some way.

volyum V.O

I purchased a mac book pro last year and was going to add the apple care when I got home. The association insisted I tried Best Buy geek squad protection because it has the same coverage length as apple care and it covers more parts of the computer. He also told me I could have repairs done at my local Best Buy if any issues. So when I called today to see if my coverage can be honored at any Best Buy I find out I only have 2 days left of coverage and it can not be renewed. So now I have no AppleCare and only 2 days left of insurance because the employee was so eager to make a sale they gave me false info and mislead me. There is nothing wrong with my computer thank god but I use it for work so Im constantly in and out taking it in and out of the house and now Im walking around with a $1000 laptop and no insurance. Thanks Best Buy for giving me terrible advice. I recommend if you want a computer go to staples those guys know their stuff and if you want a Mac go to the Apple Store. Maybe all the best buys arent this bad but I do not recommend anyone buy a computer from this store because they have no clue what they are doing. All they care about is getting their numbers up and not getting the customer the best solution.

Tatyana G

Worst branch ever!! Waste of my time and frustration! I bought a laptop from them, not a cheap one either, came home and after unpacking it I discovered that it wasnt even new. It was definitely the "open box" one because it had some type of a residue all over it, looked like a water residue but not sure. The guy that sold it to me never mentioned that my “new” Lenovo is the “open box” or was a display or anything of that sort. Instead of going back right away I still decided to give it a try because I was desperate for it right away. It was a complete lemon to say the least; it just kept shutting off on me constantly and there were also multiple issues with WIFI. So today I brought it back to the store and I was told that I cant even get my money back, they have to mail me a check and I need to wait 5-7 days!! Never again!

Kevin Risolo

This is an average rating based on my experience. Zero stars: Store pick up crew. I had changed pick up locations a short time before arriving. Figuring Id have to wait a bit, I check after a half hour of waiting- still need to wait, fine. Long story short, after an hour and a half, still nothing, and the crew is barely assisting me. Four stars: Dave, team leader. Tired of waiting, I go over to the device I wanted to purchase, Dave sees me and I tell him my deal, he goes and gets me the device. Cancel the pick up, and Im out in 5 minutes with the exact item I wanted to pick up. Granted, it cost me 15 bucks more in the end to do it this way, and the lack of any rebates is why Im giving 4 starts here, but I had it in hand. Rating: two stars. Best Buy as a model is terrible, one employee here actually helped.

A Private User

This place just does not have it together. Bought a car charger for my phone. Lost receipt for it. Tried to take it back in and exchange it for a different charger of the same value. They wouldnt do it. So I FOUND my receipt and went to return it for my money back. It took them twenty minutes to figure out something in the computer system and to refund me the money for a product I returned only four days after I bought it and with a receipt. Train your employees, and get better policies!