Advance Auto Parts

Category:	Auto Parts Store
Address:	54 Haddonfield Rd, Cherry Hill, NJ 08002, USA
Phone:	+1 856-665-5030
Site:	stores.advanceautoparts.com
Rating:	4
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–7PM

Location

Photos 17

Reviews 17

Mark Santos

I will never go to this Advance Auto Parts store for any of my auto parts needs again, due to one bad experience with an employee by the name of John. I came into the store to buy some cans of R134a, but also inquired about a clutch relay to see if that could also be causing the A/C issues in my girlfriend’s car. Upon inquiring about the clutch relay part, John looked at me as if I did not know what I was talking about. So, I went on my phone to search for a clutch relay part number (which should have been his job in the first place), and he began making rude and impatient gestures, such as grunting, burying his head into his hands, tapping relentlessly on the counter, as if I was wasting his time. I kept my composure and ignored the fact he didn’t know what a clutch relay was, and decided to go ahead and just purchase the R134a anyway (in case I needed it for my car in the near future). Prior to finalizing the purchase, my girlfriend asked if we could use a coupon and started searching for one on her phone. He continued with his rude and impatient gestures, but now it was directed to my girlfriend. This was the last draw for me and told him to forget about finalizing the purchase. As we proceeded to walk away, I told him to better change his attitude. He apologized in a fake way, as if he really didn’t care he pushed business away. To add to that, another employee in the store witnessed this and didn’t even correct his fellow employee. For the company’s sake, I hope this is a one off situation and is not the actual culture they expect their employee’s to follow. After leaving this store, I drove to Auto Zone in Moorestown. They were friendlier and willing to help, which is expected from a respectable business. I will be going to Auto Zone from now on for my auto parts needs.

Brandon Mccallum

The stores general manager is a complete moron! Hopefully the people working at her store dont follow such a ridiculous example of how to interact with paying customers. DO NOT go there unless you want to deal with a unprofessional, pushy, rude, and inept store manager. Funny thing is, ask for the District Managers number and shell give you HER OWN business card....she must think that her customers are as inept as she is. My advice, avoid this store all together, and if you go and deal with her, and have horrible service, and since she wont provide her bosses number, just go online to get Corporates number and make a complaint. Apparently this has been a recurring complaint....Autozone it is from now on.

Kory Grace

Commercial managerRich and general manager Mary Lew and Bob are awesome people. Very helpful and knowledgeable. In reality the whole staff is great. Buy a lot of parts for everything from rolls royces and to Cadillac to Mercedes and Chevys here. Always helpful, always get me what I need even if that means spending some time sourcing the part from somewhere other than their back shelves like some other advance autos do.

Ben Kranefeld

The employees are friendly and have a decent amount of knowledge concerning auto parts. The store generally seems to be stocked with an adequate amount parts and accessories for your vehicle.

Tevan Harker

Manager Mary Lee was rude and unwilling to help after i purchased an item that was defective and had my proof of purchase. She flat out tols me no she wouldnt help me.

Chris Giambrone

Price was higher than AutoZone, but I needed the part. Too many bad experiences with pep boys so I never checked with them. Wish I had a local OReillys

Cameron Clark

Mike came out and changed my wipers in the rain!! Didnt even ask. Had the wipers I needed and had me back on the road in no time. Thanks!!

Matt G

Awkward parking lot. Most of the staff was friendly and helpful

Adam Wan

Helped me get the right bulbs for my car. Great staff

Michael Jeffries

The staff is wonderful and very knowledgeable.

Ed Anton

a auto store with fair prices....

Chris Fifis

Knowledgeable people behind desk